ZoomCare Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
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Transgender safespace
Planning
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Appointment required
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Accepts new patients
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Appointments recommended
Other
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LGBTQ+ friendly
Best WLM Reviews
Be cautious when dealing with this facility. They advertise themselves as “urgent care,” but they bill as “primary care,” which can lead to unexpected charges. On top of that, they add extra fees for every test they perform.
When I called the billing department for clarification, they were dismissive and told me to contact my insurance instead. The customer service experience was frustrating, to say the least.
For comparison, I had a similar visit at an urgent care in Manhattan just a couple of months ago and was billed less than half of what this facility charged. Here, they nickel and dime you at every turn.
You don’t even see an MD during the visit, and the care provided was not helpful at all. It felt like a complete waste of time and money. I would strongly recommend reconsidering before visiting this facility.
I would never recommend this place to any of my patients. I was in a car accident today and scheduled an appointment for 5pm. I arrived at 5:07 due to work and walking across the parking lot and was told that they have a 6 min late policy and I needed to reschedule my appointment. Whatever happened to being there for the patients needs. As a doctor you take an oath to be there for your patients. As a doctor and I would never treat my patients like this. This is an URGENT CARE FACILITY, obviously my care is urgent and I am sorry I was treating a patient that took a few minutes longer than expected and walking across the parking lot, sore caused me to be 7 min late. I would like a copy of this policy.
I went in this morning at 8:30am feeling very sick and overwhelmed. I had scheduled my appointment online and had been allowed to do so with the insurance I have. Unfortunately, ZoomCare could not in fact take my insurance as it was Kaiser HMO and they don’t take Apple Health either. Neither of these issues were the fault of the Medical Assistant at the front desk, but I still took my frustration out on her, regrettably. Regardless, she was very professional and apologized for not being able to help me and wished me a better day. I think she deserves a raise and a sincere apology for dealing with my cranky self this morning.
Kind staff and Doctor Molly McClellan was wonderful! Everything was quick and easy. No long waits and was even able to get and x-ray scheduled and done same day and got my results that evening! I do wish that they had a Zoom Super Care in Vancouver, WA, so it would be a little more convenient, but the Lloyd facility in Portland, OR was nice, with kind staff and they were quick too!
Amazing TEAM!
Very professional and organized.
I cannot recommend the staff here enough!
I have a PCP but it can be difficult to get an appointment that work with my schedule. I needed to be seen today and couldn’t wait to be fit in my doctors schedule so I went to ZOOM. They got me in right away. The NPs were great! They listened to me, treated me and offered advice to get this recurring issue that I’ve been having taken care of. I’ve been having the same issue for years so it is very encouraging to finally have someone offer a solution. Thank you so much truly listening.
Highly recommend. Temporarily in the PNW and had a persistent cough. My out of state doc recommended for me to go to urgent care. This was such a great way to deal with my illness. Able to get in to same day appt virtually. Check in was easy. Provider asked good questions, was thorough and knowledgeable. Scripts were sent immediately.
I decided to cancel the drop-in I did at another urgent care to come here to try and avoid the long wait I would face. So I made an appointment and came to this location. When I arrived, they said my insurance wouldn't be accepted since I don't have out of network insurance. I explained that I do and I just came from another urgent care that was out of network which had no issues with my insurance. She kept saying she has no record of me going to another zoomcare, even though I explained to her it wasn't zoomcare. I tried to show my insurance card and benefits that show I have out of network care, and she wouldn't even look at it. She just kept saying it says I am out of network. She also had a very rude, condescending tone and attitude toward me. I was very sick and this added frustration just made everything worse. I was told it would be $250 do I went back to the other out-of-network urgent care I went to, got back in line with no problem and my insurance was accepted no problem. Very frustrated with this whole experience.
Quick Facts About ZoomCare
Today
Opening Hours
| Sunday | 09:00 AM - 06:00 PM |
|---|---|
| Monday | 08:00 AM - 10:00 PM |
| Tuesday | 08:00 AM - 10:00 PM |
| Wednesday | 08:00 AM - 10:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
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