ZoomCare Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Amenities
-
Gender-neutral restroom
-
Restroom
Crowd
-
LGBTQ+ friendly
-
Transgender safespace
Planning
-
Appointment required
-
Accepts new patients
-
Appointments recommended
Other
-
LGBTQ+ friendly
Best WLM Reviews
I appreciate that you can book an appointment for routine things pretty quickly and easily.
That being said my experience was a miss on a lot of fronts:
- multiple attempts to get blood samples
- once completed, my blood samples were mixed up with another patient
- rescheduled the appointment to draw blood again for the following week and the night before, the appointment was cancelled via SMS with no explanation
- the PA was friendly but a floating resource so unlikely that you’ll have some sort of relationship with a provider
- was told I should schedule a routine procedure but received no follow up for the referral
- received a report that a portion of my blood samples went to the lab but not sure if I can trust them now
I’m sure that some of these things were outliers but their systems and process seem a bit inadequate.
The people there are nice. But you can't actually call that location and apparently the company is in the midst of switching over software so I couldn't check who would be seeing me for my upcoming appointment. I was in the area and decided to stop by and ask. Well I waited around and left at 1:12pm after they failed to come back from lunch on time. Not cool.
I have never had such difficulty with any doctors office ever. Apparently calling 5 times is not enough to get help with mental health prescriptions. No mentions the first three calls that I needed to schedule, in fact every time they told me it would be taken care of. Then was told I would receive a bridge prescription... never did. They preach that they support mental health and would never want someone to be off their meds but here we are two weeks later no medication and no help. Just received a voicemail telling me it's patient responsibility to schedule and refill prescription. I literally don't know what else I could do considering I've called 5 TIMES. Also I work in a doctors office and know that this is ridiculous.
TL;DR -- they charged $300 for a basic exam which lasted 20min. Be sure to ask for a cost estimate as early as possible.
Had a bad cold, scheduled an appt bc they were in-network, traveled to the location only to park and discover that they canceled my appt 8 min before I arrived. Thanks for that.
Rescheduled, arrived, got a basic exam (checking blood oxygen, pulse, looked in my ears, nose, listened to my breathing, got advice). The doctor didn't think it was bad enough for me to get antibiotics, so I went home to ride it out. I was flabbergasted when I got the bill and discovered they charged $300, which came to $238 after an insurance discount. That's insane. Our healthcare system is such a joke, and organizations like this take full advantage of it. I'll be going elsewhere next time.
TL;DR: Had an appointment at 3:15. Showed up at 3:20 and they refused to see me.
LONGER:
I'll make this quick. I take no pleasure in writing this for I've had good experiences with this location. Then there was yesterday. I had an ear infection last week. I went to this location, received antibiotics. This week my ear's still clogged so I made a last-minute appointment, making arrangements with my work to show up late so I can go to Zoomcare.
I took a $20 Lyft to get there. Lyft showed I was going to get there at 3:10, didn't get there till 3:20. The front attendant said we would need to reschedule but first she'd check with the doctor. Came back, yup, reschedule. I'm only 5 minutes late. Well, the attendant explained, the doctor's still SEEING HER 3 O'CLOCK APPOINTMENT. What? So it doesn't matter if I'm late then. Well, I guess she would cut that appointment off at 3:15 (whether it was warranted or not, I guess). I implored the front desk person, they tried again and came back to say no.
Thank God, I wasn't in pain or it wasn't something worse. 5 minutes is a ridiculous policy. All the doc had to do was look in my ear to make sure it wasn't something worse. I'm guessing the company puts them under pressure to turn and burn through appointments to max their profits, at the expense of actually providing health care.
I'm never using a Zoomcare again. I made a complaint to the company and suggested a generous 10 minute cut-off. I doubt anything will change. But if it happens to you then please make some noise about it. Five minutes is almost Orwellian.
Also, just want to say, despite her powerlessness to do anything, the front desk person was very polite and contrite and nice and it's not fair to her either.
Awful. Every appointment I schedule at this location, every single appointment gets cancelled. I've had appointments cancelled and rescheduled, only to have the rescheduled appointment once again rescheduled. I've had appointments canceled while I was driving to the office, and when I asked why, they said it was because they "anticipated i would be late". I just now had a virtual appointment cancelled three hours before my appointment. Do not attempt to see Margie here. She clearly does not care about helping anyone. You'll have better luck at any other location.
My experience with this zoom care has been a mess start to finish. I made an appt with them and got a call asking if I could come in an hour later because the appt time had been double booked. When I came in for my visit, someone else showed up with a confirmation for the same time, so the time slot had been double booked again. I went in with a good idea of what may be wrong and was told the dr couldn't diagnose it as anything and to wait and see if it gets worse. I ended up going to another doctor a few days later and they were able to tell me immediately it was exactly what I thought it was, so the doctor was incorrect. I then got a bill for over $600 (which is an insane amount to pay for the doctor to basically say, I don't know, sorry) and when I called found out it was never run through my insurance and they didn't even have my policy on file even though I gave them my card when I checked in. Then once they did reprocess it through my insurance they billed for services I didn't even receive in addition to my appointment. (they billed for a blood draw and my blood was never drawn at this appt nor would it be required for what I came in for). Overall a big headache and I'm still stuck with a $200 bill for a useless appointment.
Had an appointment scheduled for today, only to show up and they were closed for lunch. A person eventually came to the door and said they had no scheduled appointments. I showed her the multiple email and text message confirmations only for them to turn me away and to call and schedule another appointment at another zoomcare location. After many attempts to contact someone, they told me that they sent me an email and called me to notify me about the cancelation. I said I received no such message and there was no messages through my online patient portal. The call got disconnected and I haven't received a call back and trying to get through to someone over the phone again has ended up fruitless. Go somewhere else.
Quick Facts About ZoomCare
Today
Opening Hours
| Monday | 07:00 AM - 12:00 AM |
|---|---|
| Tuesday | 07:00 AM - 12:00 AM |
| Wednesday | 07:00 AM - 12:00 AM |
| Thursday | 07:00 AM - 12:00 AM |
| Friday | 07:00 AM - 12:00 AM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
How to go there