Zephyr Cove Resort Info
Amenities
Other
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Free Wi-Fi
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Beach access
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Air-conditioned
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Breakfast
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
The room was a mess and absolutely horrible. We waited so long for our room to be ready and it wasn’t too bad until we saw the sofa bed which had hair, crumbs, and others horrible things on it. My families rooms didn’t even have a phone in their room. They had to manually find the manager or the person in charge to get sheets, towels, extra toilet paper, and pillows. My uncle was running around the grounds just to get more sheets. The TV in our room was broken and the person in charge said it was going to be fixed by 3, which it wasn’t. The only good part was the view and the water. The kayaking and other activities made up for it by a bit. I think the staff here is overall lazy and pretty useless when it comes to customer service. There are plenty of fine places to stay instead of here and just come here to enjoy the water. But then most places to stay near the water have a much greater experience.
UPDATE: The manager Greg called me. He examined our room after my review and agreed it wasn't up to their standards. He has only been the manager for just a few short weeks and is in the process of improving things. Greg is very concerned with the guests having a great experience. I was so impressed with his concern and his outline for improving things. We will be back again. Excellent followup service!
Thank you Greg!
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My family has been here twice. The location is excellent. The restaurant (at least for breakfast) is excellent. But the rooms - dirty and unkept. Such a shame.
1. Apparently, they rent to people who have dogs. Because the bedroom doors and the bathroom doors were very scratched up by dogs. Why? Why let an animal destroy your room? I don’t get it. What person wants to spend big $$ and see this?
2. We had NO bathroom soap. Why wouldn’t they provide soap?
3. There was nothing to hang the bathroom hand towels on. Unprofessional.
4. Spiderwebs in the ceiling corners.
5. Dog food under the eating table. Nice…
6. Bathroom shower curtain was either stained or mildewed on the bottom 12 - 16”. Made you feel icky taking a shower. Why not be so dang cheap and buy a new shower curtain?
7. Some small gravel on the bathroom sink. Obviously it was not wiped down and disinfected.
8. Plastic moulding on the floor entrance ripped and partly missing. Should be replaced.
9. Carpet is SEVERELY stained.
10. Hole in the wall in the bathroom. Is it too difficult to fill it with some putty and slap some paint on it?
My family felt the room was very unclean and we did not feel comfortable. I am sure the owner’s home isn’t like this. Why do you think it’s ok to give this quality to paying customers?
Attention property owners: You should consider not renting to people who bring their animals. If the dogs are ripping into the wooden doors, they are also urinating and defecating on the carpet. Your location deserves better.
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Update: The rooms will be getting some needed TLC and we look forward to staying there again.
Zephyr Cove Resort has the rarest of Lake Tahoe cabins, cabins lakeside. The room was clean and well appointed. A very short sandy walk to your own private beach. A Sternwheeler, the MS Dixie idles off off the right awaiting her next guests.
The historic lodge has an excellent restaurant and gift shop.
The staff were coureous and inviting with the warmest of smiles
Wonderful experience. Did I mention your own beach?
The area is great, amazing views, but the cabin left a little to be desired. When we checked in and arrived at our cabin, the toilet was broken. It would not flush, and we had to manually fix the flapper every time we flushed. We called for maintenance the next day. They had to get a part in order to fix the problem. Well, all they did was bring another used flapper and installed it. The toilet was still not flushable until we lifted the lid off the tank and pushed the flapper down. With three women, I'm sure you can imagine how frustrating that was. The single server Keurig didn't work 1/2 the time, and the microwave was on the brink! We were just a little disappointed at $300 + a night.
Hard to reach them over phone, office hours are limited. Overall very pretty campsite. Loved it here definitely would go again.
There limited dinning options most restaurants are 15 mins plus. also limited parking
For walk in camp sites.
Campground admin wasn't operational on site so you had to walk across the street to the resort to check in, etc. Location was beautiful and convenient to a small beach area with boat rentals and sightseeing cruises docking there. Also, a small beach bar and grill with outdoor tables. Campground bathrooms were minimalist but adequate. Across the street, beach bathroom facilities, however, left much to be desired. I'm not sure if they are part of the resort or independent.
I thinking I bitt rated this the first time and accidentally gave it a 1 star. Sorry I have a Google phone and it's always asking me to rate. So I can only think of that being the reason I rated it a one. This place is the complete opposite. I would rate it a 10 star if that was an option. I love this place and we will definitely be going back. Thank you and sorry for the accidental rating before.
The cabins are wonderful. Bring a night light or two, some extra towels, a larger coffee pot or bring a keurig. Also, some cabins don't have closets, or curtain rods. I would suggest an over the door hangers.
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