Zen Chinese Food Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Vegan options
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
Crowd
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Family-friendly
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Almost didn’t come because of the really low 2.5 stars however, I love Chinese food and as I looked at the reviews realized that it was worth a shot.
So here’s my review,
Walked in - no customers so I received immediate service from the mom and pop owned shop, wife appears to be the cashier and cook is the husband.
I ordered my food went to wash my hands in the restrooms ( clean and well maintained), came back to my drink and some egg drop soup which was really flavorful and delicious.
I was just finishing up my egg drop soup when the cashier ( who’s also the waitress ) brought my main entree along with another drink ( I had not finished my first drink )
The general Tsao chicken was very tasty and the prices are reasonable.
Great spot! I hope they start getting the reviews they deserve.
Additional information because I saw lots of comments that they service was, “rude”, with a language barrier it may seem that way..
the update is due to when I was leaving the cashier did try to speak to me but the language barrier cause miscommunication.
I’m actually reviewing this restaurant without having eaten there… My wife and I were in the mood for Chinese food last night and this place was open a bit later than others… We tried it for the first time and as soon as we walked in, we noticed a terrible terrible smell. There was a lady behind the counter and I said we’re going to get some food here. Is it OK if we dine in and she said yes and then she handed me a menu and while I was looking at it she very rudely said “you eat in, you sit at table!” It was a very, very rude and aggressive, and was a total turn off to both my wife, and I, as we had never been to this restaurant. We were simply just looking at the menu she had handed us while standing at the counter. I read review is where this location does not know how to talk to customers and know what people are talking about… I simply turned around and said “ Have a good night “and my wife and I walked out. she was talking smack as we were walking out, but we could not hear or understand her. We were sitting in the car, trying to figure out where we were going next, and we saw her come up to the blinds and look out to see where we had went. The push lady with the terrible smell in the restaurant, gives it a one star from me without having ever tried their food. Avoid.
Had a similar experience that others are talking about - cashier lady was rude, acted bothered that I wanted to dine in the restaurant, snapped at me when I asked clarification on the menu. Food was terrible, ordered chicken teriyaki and I had to leave half my plate there, it was unlike any chicken I have ever tasted. Ordered Diet Coke also and it was flat. Fried rice was halfway decent so that's why I gave it 2 stars instead of 1.
Obviously I wasn't going to go here again, and I was just planning on moving on...but 2 days later I saw the charge posted to my credit card and they charged me $2 more than my receipt showed. I called to leave a message and got a call back and the lady just yelled at me and hung up on me. She called back 3 more times and was trying to tell me it's because I ordered a drink, but I have my receipt right in front of me and they definitely charged me more. Each time she yelled over me and then hung up.
I do remember her looking at the receipt when I signed it and seemed disgusted I didn't leave a tip so maybe this was her revenge? I'm not sure...but I've never understood why people expect a tip before the service is given. If it was good service, I would have left one on the table when I left. Atmosphere was musty as well, just a bad experience overall.
Ordered an orange chicken lunch combination meal. I would say the meal was average but the service was certainly below average. The cashier/server seemed angry when taking the order and wasn’t able to answer questions about the entree choices.
The food is good compared to other fast Chinese food restaurants. The food I order for a full family is always ready for pickup in 20 mins. Very fast, affordable and clean.
Restaurant is always clean and taken care of. I’ve never had the woman at the register be rude, though I see a lot of reviews mention her negativity. I think it’s the language barrier, more than her being rude
I am so disappointed that we have a Chinese food restaurant by our new house (and we love Chinese food), but our experience in there today was so bad that we cannot ever go back, in fact this rude lady told us since we didn't tip we should not come back.
We were the only customers and she didn't want us to eat there, she wanted us to take it out. Then she really rushed us, even though I told her we needed more time. She brought the food and left. She brought very little rice for two entrees and we ran out and I wanted hot mustard but she never came back until we were done, and then only to put the check on the table and leave again.
The check only had the total but was at least $5.00 more than it should have been. We wanted to ask them but we couldn't get her to come out. My wife was paying and I heard the lady yell "if you don't leave tip then you don't come here again!" I chimed in that you already added the tip to the bill, and you didn't deserve any tip at all. Tipping is for service and we got bad service.
Now she was really pissed and told us to get out and never come again. She was still ranting as we left.
I am amazed that with so many bad reviews, not very good food, and overpriced compared to nearby restaurants like Hong Kong Bistro on the next block, that they can even stay in business.
No other customers on a Monday dinner and not one to go order while we were there. I highly discourage anybody from going to this restaurant.
Awful food , and zero customer service from the old Asian lady at the counter.
I should have checked the reviews before ordering and paying for my supposed "food" ????????????????.
There are amazing Chinese food places in Chandler, this is not on par with those.
Do yourself a favor and patronage one of those awesome restaurants, avoid this awful place !
This place is HORRIBLE!
Save yourself a huge disappointment.
It is no wonder this place has such a low rating.
The older Asian lady at the check out is rude towards the diners.
There are awesome Chinese food places in Chandler, this is not one of them!
Quick Facts About Zen Chinese Food
Today
Opening Hours
| Monday | 11:00 AM - 09:00 PM |
|---|---|
| Tuesday | 11:00 AM - 09:00 PM |
| Wednesday | 11:00 AM - 09:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:30 PM |
| Saturday | 11:00 AM - 09:30 PM |
| Sunday | Closed |
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