Zaxby’s Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Healthy options
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Got the 10 piece wings, so skimpy. I worked at Zaxby's years ago. When wings would come in this skimpy we would always make sure to include a couple extra to make up for it as they have no control over the size. Zaxby's changes $13.49 for this. Zaxby's C,Mon you guys, hire some good people. Also whatever happened to the celery sticks included with the wings. Celery is such a cheap item..
I ordered a salad and the salad had black rock like particles in it. Completely disappointing. The manager was very nice and attentive to apologize for the inconvenience and went on to explain that it was probably particles from the grill. The first person who answered the phone to my complaint before speaking with the manager apologized and asked me was I sure it wasn’t a hard piece of lettuce or something. I almost told her about herself. ????
Also the salads are skimp now. You barely get cheese cucumbers or tomatoes. But you get rocks. ROCKS
Food is good and usually fresh, but customer service is awful. I am constantly up charged for items or charged the wrong amount for compost. It’s weird. Like I ordered a traditional wing combo and was charged for wings and things. I asked for a large cup of ice water and was charged $3.25 for a large drink. I don’t know if there needs to be more training or what but this is really frustrating.
This is terrible what type of salad is this they used to be full and plentiful and now it looks like a sad little side salad you can get for 5 dollars elsewhere this is the only Zaxby's where this has happened it's not hard to make a salad doesn't help the service wasnt the best either won't be back to this location.
The inside is always clean and presentable as well as the outside. The staffs always seems ready to help and to be lively. We usually come to get ice and food. The tacos are my favorite. Lol
There was a ladybug in the salad I ordered. The store associate Jewel was helpful, but the general manager Nicole was not. After leaving comments in the survey, regional manager Donnie reached out immediately and tried to rectify the situation, but Nicole was less than helpful or concerned about the severity of the matter. The compensation and concern I received from Nicole did not meet the severity of the matter. I will put this on all social media outlets and news stations to let all know not to go to Zaxby's. This should have never happened and should have been taken care of in a more professional manner from Zaxby's. I gave them the opportunity to make it right and resolve this amicably before writing this complaint. Social media and word-of mouth is free advertising, whether for good or for bad.
This place is ran by teens...I waited from 742-820p only to receive poor quality food. I forgot to take a picture of the salad but it was horrible. (The picture is the zaxbys signature club sandwich...that brown speck is the bacon????). Had they given me my receipt bk I'd call corporate.
The employee handed me my food in the drive through today with a dirty green outside sweatshirt and cloth gloves… that has to be against food safety and hand hygiene standards.
Quick Facts About Zaxby’s
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
|---|---|
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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