Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Doordasher here, I normally pick up orders at this place all the time! I just wish the lobby was open after 9pm. The drive-thru is unbearable to even attempt picking up orders from. By the time I get to the pick-up window it would have been about 20 minutes wasting time just to grab the order + having to also travel to deliver the food. I typically avoid this place after that time just due to that reason. This place is perfect, just wanted to give insight on a delivery driver that could have options for orders that have the lobby open to reduce pick up times.
I’ve ordered curbside pick-up from this Zaxby’s location three times over the past two weeks, and each time I’ve had to go inside to pick up my order. Initially, I thought there might be a mistake in how I was placing the order, like choosing the wrong option for pick-up or delivery. However, every time I double-checked, the ticket clearly indicated curbside pick-up.
Despite this, no one ever comes out to deliver the food to my car. It defeats the entire purpose of offering curbside pick-up if customers have to go inside to collect their orders. If the team is unable to manage curbside pick-up efficiently, it would be better to remove the curbside signs altogether to avoid confusion.
I have no problem using the drive-thru, but if curbside pick-up is offered, it should be honored. Otherwise, it’s misleading and frustrating for customers who choose this option for convenience.
The food quality was good, but I strongly urge the staff to pay more attention to curbside orders so customers don’t have to leave their cars. I even walked inside and asked the young lady on two separate occasions. Do my ticket, says curbside or pick up and she look directly at the ticket and said “curbside”. So they clearly see the ticket says “curbside”, but just ignored it all together and leave it on the pick up counter???
I hope this feedback is taken constructively, as it’s a simple fix that can greatly improve customer satisfaction. Thank you!
I have visited Zaxbys in another state, and I said that I'd never eat there again, and I had the simplest meal, chicken fingers, and fries. Let's just say,, the best part of that meal was my sprite! The atmosphere was dark , the employees were nonchalant, and the service was mediocre.
Then my cousin raved over the Sumter Zaxbys and suggested we go one night. I've been going ever since, and now my mom is a regular too, lol !
It's always tasty, and we're always greeted with kindness,no matter who's working that day. Great work, Zaxbys Sumter and employees!
Ordered the signature sandwich and I think they put a whole bottle of zac sauce on it! Completely inedible! What is so hard lol
Ordered nibblerz meal with no Zax sauce and extra fries as it hurts my stomach, all of them drowning in the sauce. Pictured is after I scraped it all off. Did not have extra fries in the container, I was given some from my boyfriends meal. Ordered a boneless wings and things and received bone in wings. The receipt had everything correct but none of the order was.
Edit:
Ordered boneless wings and things and only received the wings but was charged for the wings and things meal
Everyone there is nice, but everytime Sharon is there she seems to have a problem as if I asked her to clock in. She’ll take your order mess it up and then gets mad when you come in to get it corrected. Sharon definitely needs to work on her attitude.
Honestly the worst Zaxby's experience I've ever had didn't get the ranch for my order the fries and the toast was stale the chicken fingers were good and the sweet tea was delicious
Bad management and when you call for an order you don't even know your calling Zaxbys. Need a better manager and better training. Never have left a review like this.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Sunday | 10:30 AM - 10:00 PM |
|---|---|
| Monday | 10:30 AM - 10:00 PM |
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
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