Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Cocktails
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
My husband and I just left there. We ordered two meals with five piece tenders and fries and a regular size loaded fries with all that food coming up close to $40. We were only given two sauces when I asked if we can have another sauce. The one lady asked me did I want to exchange one or we can purchase one. I said no I would like another sauce I spent a decent amount of money. I have two meals averaging 10 piece chicken fingers and I only have two sauces to use that is ridiculous and then a guy manager came over and said something about price inflation of the sauces or whatever is going on with them but that doesn’t matter the point is we spent a lot of money. We have a lot of food and only have two sauces to use. Do better
9/11/2024
I ordered two Big Zak Snak meals for around $10 each to-go. I received my order on plates. I asked for to-go boxes. Food was fresh. But pretty boring. The Zak sauce was alright. There isn't much flavor to it. Restaurant is clean.
Drove 30 mins away to get some zaxbys. Asked for two five finger plates with extra fries no coleslaw. Got home and this is what I see. I’m very disappointed I’ve had such a horrible day already so this made me extremely emotional ngl
I always ask for extra bacon on my loaded fries because I never get enough bacon and I am a bacon lover so I pay the extra $.90 for it and this is what I get. I even told them (a guy bald manager) and he told me that they put extra bacon. Does this look like extra bacon to me? lol it’s ridiculous. Gotta pay $5 extra to get extra bacon.
This place needs an upgrade. The fries never have any seasoning on them and are cold and soggy. And if you ask someone to remake them it is always an issue or they argue with you about it. They act as if they don’t believe you. This is the only reason we buy fries from here because when they are fried all the way and not soggy and actually have seasoning on them they are delicious! But the last couple times we have come it has not been great. The floor is always sticky’s the drink machine is filthy. The drink machine was out of half of its flavors. It was filthy and needed to be wiped down on the inside and out. The floors and countertops were sticky and gross. This place has had a rough time lately. And some of the workers are just not friendly people and they are the faces you see when you walk in. Whoever owns this place needs to train their workers and do better.
Food was great as always, love Zaxby's. The person at the register turned around and started packing an order after she greeted me and I asked a question about the menu. I got an answer after she finished that task, it was just an unusual interaction. Food came out fast and was in to-go bags instead of on trays, but it worked out since we needed to take leftovers anyway.
Manager was very observant and noticed I accidentally ordered two coleslaws instead of one and one order of fries. He asked me and then very quickly adjusted the order. I received my order very quickly too. Thank you for the great customer service!
This is by far one of the worst experiences I've had with a fast food chain. This place is horrible from the food, service, management and ownership. In a nutshell, if I was Zaxby's I would revoke this owners (David) I'm told franchise agreement. I can tell by the way his staff, service and food that the owner isn't vested in his store or uphold what the franchise claims to be. I can confidently say that it would be highly unlikely that I would ever have this horrible of an experience with a Chick-fi-la or Cane's. Further, it's pretty evident that this is not a one off but a way in which no one cares about this store. I came from Walmart @ about 9pm and got a salad, rude drive thru person, unprofessional in the background of drive-thru. Got home salad (see pic) was served. I call and was supposed to get a manage and didn't but the lady relayed the message.
I was told since they were closing and I was not driving back to come in tomorrow and I could get refund. I advised that I have my receipt as well as pictures of the food. Had my daughter go out of her way to go get the salad and was treated very rudely and told by the manager that their policy their owner (David's) policy is that you have to bring the receipt and food back to get a return! Really, lol! So I need to keep a already almost rotten salad over night, keep it in my car pn my two hour commute and keep it in my car all day....And you should already know when you made the salad that it shouldn't have been served, like what. Long story short my daughter paid cash for two more salads (out of hunger) and embarrassment that an establishment is this petty and should be ashamed to serve this food, treat people in this fashion and run an organization serving food that would impact peoples health.
So to the owner who is only reachable through the Zaxby survey...your failing your people, your customers and Zaxby's brand. By the way, I was hung up on by the manager Ashley as she didn't care much about her managerial position, my concern or the restaurants brand. Sounds like bad ownership to me. Do better, you making all this money and out here representing yourself like this....smh. You can keep the $11.12 cause seems you need it more than me. This was my first couple of encounters with Zaxby's and my last. I'd rather get a salad from Wendy's
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
|---|---|
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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