Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We visited this location on 11/29/2024 after placing a mobile order for $45 worth of food. The drive through was moving very slowly and the girl taking orders tried to tell the guy ahead of us that we could clearly hear ordering from our car that she couldn’t hear him and he would just have to order at the window. She finally heard what he wanted and she didn’t confirm any of his order or a total and just told him to pull around. We got to the speaker and she told us “gimme a minute”. We waited a few minutes and then were asked “what can I get you?” So we told them I had a mobile order, gave the name, was asked to pull around. When I got to the window they handed me a very small bag with 2 small containers in it, and I said “this is it? We had a $45 order.” They then took the bag back, turned around and spoke with someone behind them, and told us they made the wrong order so we would have to pull forward while they just started to make our order. It took about 30 min from getting in line to getting our food. Once we got home they also had shorted us a slice of toast.
Yesterday I did another mobile order for this location. When I got to the speaker I again was told “gimme a minute” and then proceeded to listen to a bunch of clicking and tapping through the speaker for about 5 minutes straight. I at one point said “I don’t know if you are trying to talk to me or not I just hear clicking” but a minute or so later they asked what I wanted. I told them I had a mobile order, they asked for my name, I gave it and they told me to pull around. Got to the window and a gentleman that I assume is the shift leader just said “it’s $14.99.” I told him I had a mobile order I had already paid for. He looked at me funny and said “what was the name?” I told him, and he immediately said “we don’t have an order for that so you gotta come inside.” I had the email confirmation ready to show and asked “this is the 1903 Lauren’s location? That’s where it says I ordered from.” He confirmed that was the address but said “yeah we have no mobile order so you gotta come inside.”
I pulled around and parked. Went inside. He had disappeared into the back and a young man at the counter asked how he could help me and seemed genuinely listening to me explaining the manager telling me to come in and seeming a little confused as to what to do, but at that point the manager came out the back and I pointed and said ah him, he told me to come inside. I tried to hand him the email to confirm my order and he ignored it and asked my name again. He immediately grabbed a stack of tickets off a tray by the register and my name was across the second one in the stack. He said “someone already picked it up.” I told him that the girl originally asked my name for the mobile order, told me to pull around, and that that was the first time I had spoken to him when I got to the window and he told me to come in because they didn’t have it. He said “no I got it right here, was 5 wings and some pickles.” I corrected him that it was 5 dipped fingers, pickles, and an extra sauce. He handed the ticket to the girl behind the window in the kitchen and said “here remake this”. It sounded like she asked him something about it then said “aren’t you going to get in trouble?” He replied to her “I usually wouldn’t do it but do it this time.”
He then came back to the counter and asked me what I had ordered again. I repeated the order. He put in the 5 dipped fingers and the pickles on a NEW order and put the order through free so that the kitchen would get the ticket / food cost would be accounted for I guess. When I received the order the receipt on the bag said “remake” as the name, confirming it was just a new order made for the kitchens sake.
No apologies, no admitting someone may have just given out the wrong order, just the first original accusation to me that someone else must have picked the order up before me, and then no further acknowledgment of any kind. The young man gave me the food politely.
1st time trying zaxbys. I regretted not just going over to Culver's instead.
Long wait here for Luke warm food.
Soda machine sprays at you.
Busy lunch rush but we still got the food in a timely manner. The Mr. beast feast box was almost TOO much food. But still a good value.
Even if you order ahead, they make you go through the drive-through. Inside closed and they don’t do curbside pick-up.
They also are lacking on quality of food (soggy fries, not enough wing sauce, etc.)
Really disappointing experience. We got take out, and immediately opened the box to find cold, stale fries and cool chicken fingers with stale bread. This is the second time this has occurred.
Refused to fulfill an Uber order at 10:54 because they close at 11. Meanwhile they are talking to their friends in the drive through. General manager, get it under control.
Bro this is such a tragic experience and it's a shame it's my first Zaxby's experience. After asking around, I now know, never get to go at Zaxby's.
This one processes people at a good pace, but they aren't busy enough to be messing up the order this bad. I got the big Zax meal for free and I was still sad. They weren't even busy and I got ranch instead of the Zax sauce I wanted to try.
The bag is tightly sealed. That's pretty nice, except for the fact that all the steam builds up in the bag and now everything is wet. The straws, the napkins, the container. You also get a second version of your receipt, which is nice if you use the food apps I guess.
The protection seal is a good idea, but its implementation is tragic. There's still some fuzz left on the cap where your straw goes.
Food review. Fries need more salt. Seasoning isn't tossed evenly. Basically always get extra seasoning because if this is there extra seasoning, their normal is probably violated.
The bread was actually nice. No complaints. No complements.
The tenders were tragic. No crispiness, probably due to the steaming. The buffalo garlic sauce was alright. Like maybe 1/16 if a jalapeno. Basically think of oversized boneless wings and that's what I got. When I get tenders, I want tenders, not soft boneless wings.
Very long wait times with no warning when placing an order despite looking not very busy. After having to pull my car up and waiting ten minutes I decided to wait inside and not burn gas, only to my horror earring the cooks in back being chastised for doing something dirty and gross like using unclean surfaces to place food. I immediately asked for a refund, luckily I hadn’t received my order yet so it was expedient. The staff was mostly great and honestly doing their best I just hope they can do something about the ones bringing them down
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Sunday | 10:00 AM - 11:00 PM |
|---|---|
| Monday | 10:00 AM - 11:00 PM |
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 12:00 AM |
| Saturday | 10:00 AM - 12:00 AM |
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