Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I used to love Zaxby's but this location is so hit or miss. Pulled up to the drive thru and was told to hold on. Waited for around 7 minutes while cars lined up behind me. No one came back to take my order. I pulled up to the window and they just ignored me. I came in and people just walked by not saying a word. I figured I must be a ghost until finally someone greeted me several minutes later. Glad I wasn't starving but this was ridiculous.
Overall a good experience. The staff didn't say one word. Just the price that I owe them. They were much more interested in the conversations they were having in the kitchen. The food came out quickly and the chicken wings did not seem to be fully coated. Almost look like they just dumped sauce on top of it in the to go container. All that being said it tasted great. Chicken wings were crispy fries were delicious. I also Appreciated that they did put the ranch dressing outside the togo container so it could stay cold and the chicken wings could stay hot.
Food out within 3mins. Hot and ready! I had a nice lady at the front desk help me named mercedes!!! Great lady very patient!
This place does not want to be in business. Food is not bad and I love Zaxbys In general but this place needs help. At night the lights are never on, almost always the drive through line is long and backed up, and most of the time you have to pull up and wait 20mins + (on a weekday even)for your order which is almost always wrong. Not sure if it’s the management or the staff in general but it looks as if who ever does manage this place doesn’t want or care for business. It should close down and be replaced with another spot that cares or has pride in running a fast food chain restaurant.
On Halloween I placed an online order for a family pack for pick up in store. We placed it for in store because we had somewhere we needed to be at and was bringing food for the get together and the drive thru is notoriously long. When we arrived my husband went to go in and the door was locked. Customers were inside but the door was lock. It was rainy pretty hard and the workers looked at my husband for 5 mins before cracking the door open and saying "the lobby is closed". There was no sign or reason given to my husband as to why it was closed. My husband explained he had an online instore pick up order. The worker told him he had to go through the drive through then proceeded to slam the door on him and lock it back. Again we placed the instore because we had somewhere to be at a specific time and could not afford to sit in the extremely long line. We attempted to sit in the drive through but after 20 mins we moved two cars and was still not close to the window to let them know it was a pick up. The order was now 30 mins past the time it would have been ready. we have always visited Zaxbys but the person to person customer service was terrible. It would not have been difficult for someone to have handed our already made order to my husband while he was at that door or at least given some kind of communication as to what was going on. We left the drive through because we were already late and could not afford another 30 mins waiting in line. We were still charged the $38 and never received our food. We attempted to call thw store after driving off 3 times with no answer. Then called corporate and were told we would have to deal with this matter with the franchisee. They would email them and someone would get back with us to resolve the matter. It is well past a week and we have heard nothing from anyone. Still charged but no attempt to resolve the issue. We will not be getting Zaxbys again. This was absolutely insane!
I came through the drive through at about 915pm and had the WORST experience ever . I should of kept going when I seen the young workers hanging out at the door with the restaurant door open . I should of kept going when I pulled up to the menu and heard the loud rap music (and I enjoy rap music) playing from the speakers and the child who was taking my order was laughing through the monitor before rushing to ask me what I wanted . I should of kept going when she said they was out of traditional wings and has impatient when I needed a minute to rethink my usual order . I should of kept going when I pulled up to the last window and seen teenagers who were supposed to be working sitting on items and texting on their phones . They were having a party !! Loud music , texting , playing , laughing on the intercom. I asked for insane dipped tenders and they served me cold tinders with hot sauce squirted on top , I thought they were supposed to be tossed and covered but I guess not . They served me old fries and rock hard bread . They were too lazy to simply toast another piece . I asked for blue cheese and Zax sauce which I didn’t get so I waited even after she closed the window to ask her again . My drive home was less than 5 minutes and ALL my food was ice cold and old! I started to drive back but I know for a fact management was not in the building and if they were , they should be ashamed ! $13 on a meal that I had to throw away ! I settled for Ramen and this is the LAST time a Zaxbys food chain will take from me . I wish I could post the video I have but I will figure out how to get the content noticed publicly.
I'm so tired of coming here. Every single time we come (which is once a week at LEAST) we have to pull forward and wait for our food. Even if nobody is behind us, they immediately tell us to pull forward and wait. Today every single person is waiting and someone is coming out and asking everyone if the bag he has is theirs, we have waited over 40 mins bc someone else got our food, but at least they are remaking ours and giving us our money back. They need to figure it out and get the kine back to how it used to be. No waiting for 20 to 40 mins every single time. Food is good though!
Waited 10 minutes to order, 40 minutes for my food. I was standing up at the counter and no one bothered to say a word to me as they were standing idly by, waiting on the kitchen. I wish I could say this was the worst experience I've had with Zaxby's, but I try it about once a month and it's always this bad.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:00 AM - 09:30 PM |
|---|---|
| Tuesday | 10:00 AM - 09:30 PM |
| Wednesday | 10:00 AM - 09:30 PM |
| Thursday | 10:00 AM - 09:30 PM |
| Friday | 10:00 AM - 10:30 PM |
| Saturday | 10:00 AM - 10:30 PM |
| Sunday | 10:00 AM - 09:30 PM |
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