Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
This location has been a disappointment the last three times that I have visited. Today I ordered through the app an hour and a half before the restaurant closes, but when I tried to walk in the door to pick up my food 20 minutes after ordering, the doors were locked and the lights in the lobby were off. I pulled around to the drive-through window, I told the person that I was trying to pick up food I ordered online and asked if they were closing at nine instead of 10 PM. She walked away, not even engaging my question, and then three different individuals walking past the window, I asked the same question with everyone ignoring me like they couldn’t hear me. I asked if they were closing now at 9 PM because the doors were locked. Each of the individuals acted clueless like they didn’t know what I was asking, so finally I asked if she couldn’t hear me or was just choosing not to answer. She just stared blankly back at me and then asked me to pay for my order which I had already paid through the app. Then I had to wait for them to make my food. It’s a bunch of teenagers working and they’re locking the door I assume to deter customers from coming in. That’s just bad business as I watched several individuals drive up try to go inside and then leave while I was waiting. I assume they believed the store was already closed. I’m not sure how long they left the door closed that evening, but with three people working at the front counter and no idea how many cooks are in the back, only to run a drive-through is horrible overage of manpower and loses the company’s bottomline profit.
UPDATE: I ordered this to go, which means I would be in my vehicle, but after I drove away, sitting at a stop sign, I realized there were no napkins, no silverware, and no ranch dressing. Then I open the food container and instantly see something that looked like a piece of ground beef with a white streak on it sitting on top of the boneless chicken wings. I didn’t know what it was and since I had no napkins or silverware, decided to take a bite of the toast instead. It was rancid. At that point, I was scared to eat anything in the container so that was put in the trash when I got home. The only thing I had for dinner this evening was frozen lemonade. I definitely will not return to the Schomburg Road restaurant unless at some point, they have adult supervision with a manager on site and supervising.
Why do fast food service think this is okay?? I don't like burnt bread and I'm sure no one else does
You know we use your franchise often for meetings and so forth, For the past two days I have had big orders that were not ready no apologies just a displeased taste when I asked about my order this is no donation or charity we are paying for this. No offer of a drink to accommodate me while I pace and patiently wait. Just no acknowledgement. It will be a long time before I step foot in any of your place of business. I am very disappointed. Then I heard one of your staff members tell a customer that just walked in I appreciate your patience Excuse me I have been here since 1150 a.m.m and it is now almost 130. P.M.. REALLY. OUR CORPORATE OFFICE WILL NEVER BE BACK.. One staff said one less business to lose WOW. I will be calling corporate office very soon. Just put the receipts in the back didn't say have a good day or anything. Wow unbelievable.
My stars are from having good service at the drive thru, and my food was hot. Fries were fresh even my burnt sandwich was hot. My issue is my chicken was burnt and it came along with a rolled up burnt piece of cheese, so burnt I thought they put salami or pepperoni on my sandwich.
Went to the drive thru at Zaxbys on Schomburg road in Columbus Ga around 9pm on a Friday night. Took 15 minutes to get to the place to order food. There was only 1 car in front of me. After waiting 15 minutes and not moving I decided to call the store and ask if there drive thru was closed. They said no they had no food made so they had to make food before they could take anyone order! Please tell me how this makes sense??
Ordered signature sandwich meal. Drive through went fast. Sandwich was awful. Chicken was cold, bun was hard as a rock. Fries were cold and soggy. If I didn’t need to be somewhere I would have went back for a fresh meal.
Only 2 salads to choose from. Big Zack Snack looks like a kids meal. Was told the weight in fries was decreased. Absolutely ZERO flavor. Fries at least used to come with seasoning. Not any more. Spent way too much for what I got. I will never go back.
My food is always hot and tasty. The service is good and the wait is never too long. No complaints. I love it!
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
|---|---|
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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