Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
It’s been awhile since I’ve had Zaxby’s because I felt the quality of the food had changed. Well I tried today and now I know why I stopped going. I ordered a spicy signature club sandwich meal (it’s supposed to have bacon). I am not sure what happened to it as you can see from the photo. The sandwich was also too salty and fries super soggy almost undercooked. Waste of money! Right into the garbage.
I have been coming here for years but always through the drive through. Today I got the Big Jax Snack and an Egg Roll. The food was excellent. Today the service was a little slow as several high school students were there. I always have fast accurate service through the drive through from professional friendly staff. I enjoy the new egg rolls as a tasty treat. I hope you will try this restaurant.
There was no attention to detail. I got a salad with no dressing missing chicken fingerz from the kiddie meal, and receipt said lemonade and she gave me a milk. I had to go back to get order correct even then it seemed like it wasn’t clicking. I tried to be nice because customer service isn’t an easy job but such a lack of attention to detail.
This location is going downhill fast. They are now charging for sauce, holding the ketchup hostage and the QR code for their app never works because the receipt is always faded and impossible to read.
The employees up front never look interested in doing their jobs. Instead they have decided that messing around and talking amongst themselves is a better use of their time. I never received a thank you.
The quality of the food has declined significantly along with the portion sizes. It also takes a long time for the food to come out, even though they are not very busy. In fact I was able to think about and write this review before receiving my order.
I won't be coming back again. Too bad as I used to like this place. Wish there was a Raising Canes around here.
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Adding to this review as I came back recently with my daughter who ordered a 5 piece boneless wings. They were $5.99! That's $1.20 a piece and they were tiny and cold. Is this what we are doing now, Zaxbys? Come on.
Consistently good food and staff, the staff always seem really nice and will often double check your order to ensure they heard it right. We’ve had one issue with missing an item, but we also got a free item once so not a big deal overall. 99% of the time it’s all correct and good food.
I prefer to give 0 stars but of course that’s not possible. This location is so booty at their job they are allergic to putting season on the fries, even when you request extra seasoning. If you’re lucky they will put the extra seasoning in a little cup and toss it in the bag in exchange of the sauces they didn’t add. Every time I order from here they get something wrong, and the last time I’ll go here is because they messed my order of loaded bacon ranch fries so bad that I had to take a picture of it. When you get food during a lunch break you don’t have the luxury of going back to get your order corrected so I tried to leave feedback but apparently Zaxby’s likes to hide how to do that so this is my feedback. I didn’t request any changes to the fries except for extra seasoning, and they decided to omit the seasoning, sauces, and like half the cheese.
My chicken sandwich was pink and stringy and raw. I spit it out. Fingers crossed I don’t get sick.
They forgot my 3 cookies and no caramel sauce with the funnel cake. No napkins in the bag.
When I called the store 3 times the phone rings and the answering machine picks up. What is going on with this store? They close at 8 and online orders have to be picked up in store. No curbside and no drive through pick up.
I’m done after this. I can’t go back after biting into raw chicken. The bare minimum is cooked chicken. COME ON!
Do not go here.
Cold fries. Cold chicken. Stale bread. Yellow sprite (I do not even want to speculate what made Sprite yellow. Ordered a six finger plate with large fries. This is what I got for $15.00.
Message received.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Sunday | 10:30 AM - 09:00 PM |
|---|---|
| Monday | 10:30 AM - 09:00 PM |
| Tuesday | 10:30 AM - 09:00 PM |
| Wednesday | 10:30 AM - 09:00 PM |
| Thursday | 10:30 AM - 09:00 PM |
| Friday | 10:30 AM - 09:00 PM |
| Saturday | 10:30 AM - 09:00 PM |
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