Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Twice now I’ve ordered wings from this location and they have been barely coated with sauce. You don’t have to drench them, but it would be nice to at least taste the flavor I’m paying for.
First time visiting this Zaxby’s and will most likely be the last time. Charging your customers $4.99 for 10 cheese bites is crazy. Customer service could have been better when I pulled up to the speaker the person said “You can go ahead” I’ve worked in fast food for years I’ve never in a drive thru address a customer that way also pulled up for no reason because there was no one behind me and I waited for two minutes a car came after I had already been given my food. The person who delivered my food was very nice. It’s unfortunate that the food was skimped on because I’m sure that’s not a decision the customer facing employees choose.
This location frequently omits items - they’ll short you a tender, skip the toast, etc. Today’s quality was especially bad. Fries were hard and cold - they had likely been under a heat lamp for way too long. Chicken was chewy. The toast looked severely manhandled - I could see nail dents in it! The food costs way too much for this to be acceptable.
Hands down the best Zaxby's location I've been to! First off the staff was so nice and pleasant to deal with, they're great at their job. My order is a little detailed because I ask to sub the ranch that comes with the meal, and always request DOUBLE BUTTER ON BOTH SIDES of the toast, which every location in the past will just not do it even tho they hear me ask and put it on the receipt. This location not only got my order correct on the first time I've ever gone, but the wings and all the other food was prepared so well and fresh. Definitely go here before the shift changes because the ladies running it during lunch time on a weekday are doing amazing!
I always come to this Zaxby’s but I probably won’t after tonight. I live 15 minutes away and came to order a large order for my family. I got home and realized my white cheddar bites weren’t in the bag. Drove 15 minutes back to this Zaxby’s (now a half hour since I placed my order and didn’t even eat my own meal yet) and when asked for the white cheddar bites, I received them quickly… only to find that there were about 10 small pieces with at least half of them burnt. I’m highly frustrated by this experience and probably won’t be going back to this location. I don’t ever post negative reviews… Do better!!
MAYDAY, MAYDAY SALTY CHICKEN!!
CALLED MY BANK& GOT MY MONEY BACK
I came by on 26th of Nov to order a 4 piece chicken strip dinner that I wanted to save for the next day for lunch, because I knew I would be cooking all day on the 27th for Thanksgiving dinner. When it came time to eat it, the chicken was extremely salty and I was not able to finish after a couple of bites.
I tried calling the store to speak with a manager and no one would pick up the phone. I tried calling other surrounding Zaxby's stores and- not surprisingly -they were able to pick up. So- not sure why the store that I bought the chicken from allowed the phone to ring almost 9x with no answer.
This then- frustratingly made me drive almost 18 miles to the store to bring the food back only to be met by a guy named Tim who said he was the manager -stated he was not able to refund me back my food bcas I left my receipt at home- although I paid with a credit card - he also said he was not there the day I bought it- LOL. As if he needed to be there to handle ONLY situations on days he works on and not able to make managerial decisions on situations that occur outside his workday. I guess he thought it was best that I contact the manager that worked on the 26th of Nov and kind of coordinate a day& meeting time to bring back the food that was good for that manager rather than what was best for me-the customer in that moment.
Tim, ( whom I don't know how he got his job & title) could not have made my experience even worse! He was not able to fix, refund, improve or change my experience for the better which is what a manager does if he understood what to do.
Zaxby's according to corporate is able to look up the day and time you bought your food also using the last four of the card number if no receipt is present and Tim refused to do his job by stating "we don't do that here." Well they did so the last time I had an issue a few years ago and it was over the phone. Tim is either unfamiliar with his job in helping me get my money back/offering to at least replacing the meal....or he just didn't give a shit. I think it's both.
He also said he wasn't allowed to give out the name of the regional manager, which is untrue because its public knowledge if I wanted to look it up
I do know that the regional manager has multiple stores under him and the point of me asking is that not only will I not come back to this location but any of the other locations that the regional manager resides over due to the fact that if he/she is able to hire a manager like Tim who can treat a customer like me and handle a non-complicated situation by making it complicated then just imagine how the other stores are managed/trained. I've already lost 2 brain cells that I can't get back by talking to Mr. Tim, smh.
I called my bank that night and filed a claim then called the corporate office to file a complaint. With the issues that I've had at the store prior and just recently I will never ever come back to their salty ass chicken spot again.
Hope this helps at least one person!
Thanks,
Salty P
Ordered the family boneless wings BBQ and the manager (Tim) told me he personally done this order. He did a half job cause where is the BBQ sauce. He told my wife to come back at some sauce. The manager suck at this location. He took the same wings I brought from home and took them back to the kitchen to add more sauce which is unsanitary. Had him cook a fresh batch and ended up drenched in BBQ sauce. Ridiculous!
I don't know since when the chicken fingers in Wings and Things changed from the middle finger to pinky... Please don't shrink the food quantity while increasing the price.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
|---|---|
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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