Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Just picked up my food and the chicken on my grilled chicken salad is raw. They cut up the raw chicken and put it on my salad. Called the restaurant and they said I had to bring my receipt up there for a remake. I just wanted a refund, they said that’s not an option. I have two kids and cannot go back. Also I don’t trust them to make me more food. So no food, no money, and no apology, just an attitude from a female employee.
We come to this Zaxbys quite often. We order online and go through the drive through. They tell us to pull into pickup spot #1 that our food isn't ready yet. Literally half an hour later I go inside. Out food is sitting on the pickup shelf. There are more employees inside than customers. I ask to speak to a manager and she says "sorry" and walks away. She doesn't care, doesn't seem like any of the others do either. Upper management and owner are probably off today.
Went through the drive-through after hours of ball practice, There weren’t that many people there and the food took a really long time to come out which normally wouldn’t bug me, but I ordered something new…. How are you gonna give me three tacos with a few sprinkles of lettuce and like two tiny pieces of tomato? This looks like nothing that y’all advertise. How do you think it’s OK to serve this ??? I’ll call in the morning for a refund or something I didn’t pay 10-11$ for a little pice of chicken with a small drizzle and a scrap of lettuce .
This is my local Zaxbys and I have been eating here once or twice a month for years…But lately, they seem to be struggling. Over the last month I have had 3 orders and none of them were correct. The order today was ordered on line and picked up at the drive-thru, It was missing the side order of fries and the drink was 2/3 full. Didn’t realize this until I got home and to be honest I wouldn’t have known, as my wife placed the order and I swung by to pick it up on my way home. If you choose to eat at this Zaxbys, make sure you double check your order, because if my experience is any indication, it will likely be wrong. Additionally, their online ordering system needs work as we can’t find a way to get a refund for the missing item.
Everyone should subscribe to Chick-fil-A’s online ordering system they have got it figured out….if only they were closer.
Update 10/4. Wrote this review over a month ago and no one bothered to reach out to try to rectify this situation. Changing from a 3 rating to a 1 due to this. I've seen other reviews where the owner acknowledges their mistakes but doesn't do anything to fix it. Staying wealthy by screwing over customers isn't the way to do it. Zaxby's as a whole has lost my business for good.
We stopped going here for a while because the chicken was so hit or miss. After seeing the new menu items, the revamped app, etc. - we decided to try again last night. It was the worst visit yet. When I got our order, I checked it and realized we got 2 kiddie tenders when I ordered kiddie cheese. I went in to have them fix it. They said they would and the employee asked another staff member to make 2 kiddie cheese. After several minutes and the employee behind the counter noticing I still didn't have them, he asked the other employee about it. The kiddie cheeses had been forgotten and not made. After another several minutes (almost 15 at this point), at least 10 other people had ordered, received their food, and left and I was still waiting on 2 kiddie cheese. A different staff member from the back asked the guy at the front what I was waiting on and he said kiddie cheeses, and they started making them. I can only assume by that, that they were forgotten about again. A few moments later, my food was brought out but by this time (and the 15 min drive home) our chicken that we had also ordered for my husband and I was room temperature at best and had started to harden. And the icing on the cake was I had ordered 2 sprites with no ice and got 2 lemonades full of ice, which I didn't notice til I was on the way home. The only reason I'm even giving 3 stars is because the guy at the front and the girl at the drive through were very friendly and the guy at the front genuinely seemed to care that it took so long for 2 simple grilled cheeses. I'd really appreciate a refund as this was just a waste.
Let me start by saying that I love coming to this specific location. I specifically enjoy when Cason is working, he makes every visit amazing! I love that be makes sure that the customer service provided is always the best and food is always on point. He makes sure that every customer has the best experience. He seems to work great with all staff and you can clearly see he enjoys his job.
Not the cleanest restaurant. The Freestyle machine needs to be cleaned all over. The trays need to be cleaned better or replaced. They need to check their salad greens better.
I do not appreciate being asked to pull forward so "the manager doesn't get in trouble." The only benefit is for the manager to artificially decrease their window times while making the customer wait as long, if not longer, unnecessarily. You want better windows times? Make your establishment more efficient, don't offset your times onto your customer.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Sunday | 10:30 AM - 10:00 PM |
|---|---|
| Monday | 10:30 AM - 10:00 PM |
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:30 PM |
| Saturday | 10:30 AM - 10:30 PM |
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