Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I went to Zaxby tonight. Drove all the way home and realized Zaxby’s workers had left THE MEAT off of my grill COBB salad. I called Zaxby’s and was told I can speak with the manager. The Pointe North manager told me she could give me 25% off next, when they had left the meat, the grilled chicken off of my whole salad! What is the logic in leaving the grill chicken off of the bed of lettuce - the chicken is the reason for getting the GRILLED (CHICKEN) COBB salad! No one is grilling lettuce! The bed of lettuce is not the reason!
I had driven 45 minutes to home. I made my order at 7:21 PM. They didn’t give it to me until 7:34 PM, which was an excessive wait time. When I called them after arriving home and opening up my food, it was 8:23 PM. This Zaxby closes at 9pm. Although I said it would not be feasible to drive back to the Zaxby, she says, “well I told you you could bring it back but you said you don’t want to…so”. Unfortunately, the manager failed to even apologize for the mistake. She was so bent on on devaluing me as a customer, she didn’t realize Zaxbys made a mistake. This Zaxbys location is pathetic. Too many people working there, to get everything wrong, SO often!
How do you leave THE MEAT OFF!!!
I think the mgr’s name was Hope. I told her “don’t waste her time writing down 25% off. “ She replied “so you don’t want the 50% off, I mean 25% off.?” (What?!!!!) She slipped up and said 50%. So why offer 25%? I am so tired of second-class citizenship treatment from businesses in Albany, especially restaurants which supposedly have standards which are not carried out, depending on who the customer is. I’m not a second-class citizen. I will not be treated like one.
Zaxbys MANAGERS, & the franchise itself, should ensure the service customers receive is for the best experience, & uphold the principle that making it right is equitable. And when you mess up an order, you replace that order.
Great experience. I usually hit this Zaxby's one time each week
So many mistakes. They were not busy, had a stupid amount of employees. Cashier started with the wrong name on the ticket. No big deal. Wife's nibbles were supposed to be plain. Wasn't, had to wait about 5 more min on top of the 10. Now our fries are cold. Side of wimpy sauce, no, got hot. Burned wife's mouth. Wanted to try a funnel cake. It was burnt to a crisp. I asked for a refund on that. Manager did get on employees. And the ice machine was empty. I know your jobs are super hard. But try to do better.
Dristen took my order. He was very outgoing and courteous. He made sure my order was perfect and told me to have a wonderful day after. Great service!!!
I really loved the food there. The tenders, Buffalo wings and salad were so delicious. For a fast food restaurant, great value and great flavors.
Everyone was nice. The cashier was friendly and my food was prepared fast. The fries weren't fresh, but overall my food was good.
The food is always great ????. I really like the “bone in” traditional wings and things meal-so good ????. The plate is also loaded with so much to chose from, can definitely be satisfied/full from one plate (wings and things) or even a Zalad-it’s also loaded with goodness ????. The zalad with fried chicken is good as well. Asking for extra sauce is never a problem here ???? which is great! The drive thru line always seems to be long, but definitely worth the wait.
Ms. Marci was outstanding. All smiles and great service. The food was very good and was served very quickly. I highly recommend this Zaxby's to anyone.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 09:30 PM |
|---|---|
| Tuesday | 10:30 AM - 09:30 PM |
| Wednesday | 10:30 AM - 09:30 PM |
| Thursday | 10:30 AM - 09:30 PM |
| Friday | 10:30 AM - 09:30 PM |
| Saturday | 10:30 AM - 09:30 PM |
| Sunday | 11:00 AM - 09:00 PM |
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