Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Service was excellent. The GM Amber was very friendly and made everyone feel welcome. I came here with two friends and left with 5! The food was great, store was clean. Staff friendly. Great place to stop when you’re in town!
Ordered online to pick food up by thw drive thru. Cashier refused to give us our food until I showed her the email showing that I placed the order. I provided my full name, but still, it wasn't good enough. On top of that, they place stickers on the lids. It was impossible to stick the straw through it. When I went inside to get a new lid and complained. Cashier laughed at me, and the manager got the guts to argue with me when I told her that was not acceptable
Horrible service! Would have gave a 0 star review but it wouldn't let me..
Would never recommend this location to anyone. And definitely will never eat here again.. we go to zaxbys alot and have never been treated the way we were at this location!
If employees worried about their customers as much as they like to lay around the counter on their cell phones maybe it could be better!
They will only give cups of water to children. Adults are told no when asking for a cup of water at the drive thru. When asked if they were refusing me a glass of water, they said they would make an exception and give me a small cup of water. I ordered $16 worth the food. I assume this is to keep people from ordering water and going in to get a regular drink. My advise is, get a special cup for water.
I recently visited Zaxby’s and had mixed feelings about my experience. The food was undeniably delicious—fresh, flavorful, and perfectly cooked. The chicken was crispy on the outside and juicy on the inside, and the Zax Sauce added a nice kick. The fries were well-seasoned, and the toast was buttery and satisfying. Everything tasted great, and you could tell care was put into preparing the meal.
However, as much as I enjoyed the food, I couldn’t help but feel it wasn’t worth the price. The portion sizes were smaller than expected for what I paid, and by the time I added a drink, the total seemed a bit excessive for fast-casual dining. While the quality is good, I’ve had similar meals at other restaurants for much less.
The staff was friendly and efficient, and the restaurant was clean and inviting, so no complaints there. It’s just hard to justify spending so much for what ultimately feels like a splurge rather than a regular dining option.
I’d recommend Zaxby’s if you’re craving something tasty and don’t mind spending a little extra, but for me, it’s more of an occasional treat than a go-to spot.
Went for lunch, after a 40 minute wait asked about my food. Was told they had no idea how much longer it would be. The manager was refunding others who had waited longer than me. I explained I had to be back at work in 20 minutes and as she snapped at me she said she would have to call corporate to get a refund for me. I was forced to leave with no food and out $20.99 for my trouble. They have joined the ranks of the corporate stores that have forgotten that we are the reason for their work and not an interruption of it.
Food is good! My complaint - The service is sometimes not so much, especially if you use the online ordering app! CHECK YOUR ORDER WHILE you are in the pick-up window! Five out of the last seven times I have been here I have always used the online app, and I have had to call back to complain about at least one item being missing! A few times I was charged for things on the menu that they say they don't have at this location. Sometimes it more than one item. Now I know, after the first few times you would think I would have checked BEFORE I LEFT, however each time I figured ‘what are the chances it could happen again’, and I didn’t want to hold up anyone behind me, however I now finally realize that chances are EXTREMELY GOOD that at least one thing will be missing.
And, for a new low, the girl I talked to on the day it happened, on 10/16/24 said begrudgingly that I would get a refund on my CC, but after 48 to 72 hrs. and only after insinuating that I apparently want free items SO MUCH that I would spend more money in fuel to go 8 miles each way to get an item which she said she put in my bag herself (she specifically remembered my order she said).
However I checked our account 5 days later, and we never received a credit. And now when I called back on 10/20/24 the manager on duty (Mary we think, not sure, she wouldn’t repeat it) said they don’t just credit any refunds, (though they have multiple times before, but maybe it was for the items they don't have, but still charge for) and that I need the receipt and also need to go there in person to receive the item(s) missing! But, I no longer have the receipt because I was told I would be getting a refund, which never occurred and so now I'm told there was nothing they could (would) do for me, even though they have a record of our order showing the purchase with CC! So basically they stoley money and offered NOTHING to make this right.
There are PLENTY of places to eat in this area, so we won't be eating here anymore, at least under this management. They probably don't care, were just 3 people, but they don't realize that our family started moving here in 1983, is very large, and I was the one recommending this place, and about how good the food is. And it is, SO - if you must go here at least CHECK YOUR ORDER BEFORE YOU LEAVE! No matter how long it takes, and no matter how many cars are behind you! I'm pretty sure that if this has happened to us at least five times we can't be the only ones!
This rating app is one of only a few ways we have to finally expose bad management and/or employees, so I appreciate anyone who takes the time read them and write them.
Though it seems some, like possibly this one by there generic reply don't seem to take them seriously and learn from them! I guess that's why they will probably continue to have a sub-par 3.8 rating. There are many 4.5+ restaurants to choose from within 5 to 8 miles radius!
P/S - I would suggest going to Seymour, however there reviews aren't much better! It's a shame, because with better training or hiring, this could be a Great Place to Eat!
Slighted my wife with very little chicken on her salad...when she talked with the manager, they said that it was the right portion, though my salad had more chicken...didn't take off for the cucumbers and tomato she had excluded from her salad... confrontational ...been coming here for years, will not return... We've never had a manager not willing to accommodate for lacking the food. We paid nearly $38 so better to go to a restaurant for that amount... At least you will get the correct service...
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
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| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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