Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Outdoor seating
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Stopped to get dinner while waiting to charge our vehicle.
I rarely give a rating below a 4 or 5 Stars; and I have never given a rating below a 2 Star. I also rarely comment on poor service, because I realize most organizations aren’ fully staffed.
Reasons for poor rating.
1. Sign on the door “Cash Only”; no problem we had cash;
2. A rigged temporary soap dispenser in the men’s restroom;
3. When we get in line to order a customer said “I hope you aren’t in a hurry.” This didn’t bother us because we had some time;
4. I purchased a medium Coke, but 75% of the soda options in the dining room were out/unavailable, I had to ask them for a soda from the drive thru;
5. There were no straws in the dining area; so I had to request one from the drive thru;
Not done yet, I had to save the worst for last.
6. The reastaurant was filthy nasty. Trash on at least six vacant tables, trash cans over flowing, a blue rubber glove in the hallway to the restrooms; and a rubber glove by the trash can. Everything thing just appeared neglected for a very long time. My daughter even joked “it looks like a crime scene.”
Attached are the photos to support my review.
Pros: The staff was friendly.
I’m not a big fan of Zaxby’s in the first place, and I know I will never visit this location again.
Please improve your establishment!
The worst salad I've had in my entire life. Today I ordered a salad at Zaxbys, supposedly they are fresh from day to day and today they gave me one that is rotten and smells horrible. I couldn't go back because we were already going far when I opened the salad and I was very upset and I couldn't complain to them why they do that...
Leaving review primarily for my last two Visits. I went on both visits during the new summer late hours. And idk who is on the line cooking during these hours, but I hope you don’t ever leave! I have had the best Zaxbys chicken tenders I’ve ever had on these two visits. Food was fresh and hot. And more importantly the chicken tenders were so crispy and so tender! So good.
The food was great. The service was quick and accurate.
The dining area was clean and nice. However, if they paid for the music, they paid too much. Throw it away and get some good music.
The orders are wrong more than they are right. The last order that was wrong was a 4 finger meal and they only gave 3. Also the sauce that I ordered barely had any in the cup. Things like this have happened many times at this location.
We ordered on the app last night for pickup. I placed the order at 7:11pm, to be ready ASAP, at 7:25pm. We arrived at the store at about 7:30. The order was not on the pickup rack. It took another 10 minutes to get an employee's (Vivianna) attention to try to find out where our order was. Our order was sitting behind the counter. We were handed one bag which was missing our chicken. It took another 5 minutes to get her attention to try to find out where the rest of our food was. She said they were making the chicken now. After 10 more minutes, she grabs another bag that had now been sitting on the counter for 25 minutes and said "I think this is y'all's..." and tries to hand me a bag of chicken that has now been sitting for almost 30 minutes. I make it clear this is unacceptable and she threw the bag back on the counter and says in the rudest tone "OKAY WELL THEY'RE MAKING IT FRESH FOR YOU NOW". After 10 more minutes of waiting, we've been here for 40 minutes now, our bag of fries that had been given to us is now cold, I ask to speak to a manager. Got a mediocre apology and still had to wait another 10 minutes for a remake. On top of that, they tried to charge us for sauces that we already paid for when they weren't in the new bag. We waited almost an hour for our food, and they had the audacity to not offer us a drink, the sauces, or a refund for the inconvenience and the bad attitude. I shouldn't be waiting almost an hour for "fast food" and Vivianna has an attitude every time I come in here and she is working. The last time I was here, I came in at 9:30 and she looked right at me before even asking what I needed and asked another employee "uh, what time do we close the lobby???" Does it matter? You guys close at 11. Are you really not going to serve me because I'm in the lobby an hour and a half before you close? Such a mediocre experience, when there's literally Popeye's across the street and KFC not even 3 minutes down the road. Zaxby's isn't the only option for chicken around this location, I'll happily go somewhere else.
I was thinking zaxbys was considered fast food, however this place is extremely slow. The line was wrapped around the building so I got out of line to go inside, they are o my accepting cash. So because I didn’t have cash on me I go back out to the drive through & get back in line, of course I had lost my spot so I’m way back at the end now. This is just not the experience I’m used to. When I ordered my food I was told they didn’t have insane sauce anymore. I asked for ketchup& they were all out. They didn’t give me a ranch with my wings. I won’t be coming back to this location smh!
Absolutely horrible. I’ve already contacted the restaurant for a refund. Every piece of my food was tough, chewy, cold or all the above. I received a fraction of the cheddar bites I should have. Half of my cheddar bites were fresh, but the other half were tough and cold. I asked for my chicken tossed in buffalo. They were all cold and tough, and they barely added any sauce to it. The bread was so tough that I literally couldn’t pull it apart into pieces without significant effort. It was really gross. To top it off the fries were cold. Literally every bit of my meal was horrible. I just want my money back.
EDIT:
The manager has refused to send me a refund unless I drive all the way back to the store. I live 45 minutes away and have explained how difficult it would be to make that drive just for a $12 refund. I asked that she simply send a gift card for the $12 since I paid in cash and they refuse. I have seen other retailers do this before with no issues at all, but she refuses to budge. I just want my money back. I’m not asking for anything more than my $12 refund. I don’t understand why that’s such an outrageous task. I have had to send multiple emails to them just to receive one response, and the response is always “you’ll just have to come to the store”. This service is one of the worst I’ve ever seen.
EDIT 6 weeks later:
The restaurant commented below my review and told me to follow the attached link to discuss my experience. I already did this the first time (with no solution) but decided to try it again, given that they commented on my review. I will update when(if) I hear back.
EDIT 3 more weeks later:
A manager reached out to me and stated she was passing my info along to another manager on July 6th. It is now July 25th and I have yet to hear back.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 12:00 AM |
| Saturday | 10:00 AM - 12:00 AM |
| Sunday | 10:00 AM - 11:00 PM |
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