Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Food was great. Service was horrible! The moment we walked into the restaurant the cashier Briyana B and other employees made a comment "Oh my God" as if they didn't want to serve us even though they were open for another 2hrs. While taking our order she was extremely rude like she was annoyed and didn't want to be there and kept asking if that was it before I could even say another order. In the middle of ordering a coworker was talking to her and instead of apologizing or saying excuse me while she walked to the window to yell something to a coworker that was in the back. It was like we weren't there. While we were about to sit down she came over with an attitude asking if we were the last one to pay because the payment didn't go through. We had our receipt so it went through. It was the gentleman who was still standing at the counter who's card hadn't gone through. He was legit standing in front of her and rushed to us thinking it was us. It made so sense. Customer service retraining is a must. Trash was also over flowing and the soap dispenser in the woman's bathroom was slung across the counter.
UPDATE: Friday July 26 2024
Well it was good for a while but Zaxbys are back to their old tricks of flash frying their fries again. Seriously what is it about folks not understanding how French fries are supposed to be golden brown NOT white? Went through the drive thru and got the wrong order and was charged for it. Cashier refunded then charged and gave us the correct order so that was good. Sadly the fries were barely cooked. At least the grilled cheese was done. Seems to be a continuing trend at this restaurant with inconsistent labor. Hope they get it worked out with better training.
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UPDATE: Tuesday Jan 5 2021
Yried the new General Tso's boneless wing meal.
The wings were cooked perfect. The texture is crunchy. The flavor is a bit salty and spicy. It would be great if they aimed for a little sweeter and less salty than currently presented bit not as sweet and syrupy as most of the Chinese restaurants make them. Very good friendly and Fast service.
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UPDATE: Thursday July 4.
After eating Zaxbys food today..it looks like I'm gonna have to just give up on them altogether. Since last review this location has gotten even worse. Now the fries are way undercooked with no seasoning on them. Looks like they were taken straight from a frozen bag right into the fryer. Chicken wasnt much better. Gone are the days when Zax employees would coat the chicken and fries thoroughly in seasoning then cook both to a deep brown color. Evidently its never gonna be that way again. The photo is actually darker and more yellow than the food actually was. Fries were almost white. I give up. Maybe chick-fil-a will perform better. Fingers crossed!
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Update: Friday Sept 22,2017
I don't know what's up with his restaurant. At my last review the food was great including the fries. This restaurant has a history of poor performance where French fries are concerned. They just can't seem to get it right consistently or seem to even care if they do. All their chicken products are cooked well.I just wish they could learn to season and thoroughly cook fries.
COOKED FRIES MATTER!
Food is always fresh and well cooked and they'll go out of their way to make sure your order is accurate and you are pleased with it!
This is more a “months long” review. Zaxbys has always been one of my favorite places but this place has the slowest service of any Zaxbys I’ve ever seen. If you go here on a Sunday it will at minimum be 30 minutes to get your order.
The final straw in me having to write this review though was being told to “go around the building and wait next to the door” for my order. After a half hour of waiting I had to go in. They had my order at the counter and said “we went out there but didn’t see you”. My car was right in front of the door and no one had come out. This place needs new management.
Would never go to this zaxbys ever again. Service was terrible. People coming in and yelling at the people working in the back. Orders were taking over 30 minutes to come out. I ordered a salad with no fried onions and grilled chicken. I received a salad with fried chicken. When I went back, they took the fried onions off another salad and added grilled chicken. The fried onions were still mixed in the salad. I have a severe allergy to wheat and had an immediate reaction after one bite of salad. My family looked through the salad and found pieces of fried onions. Never again.
Food is normally delicious. I've only had one food order conflict here and I'm happy to report that after a serious, but mature conversation, the manager on duty completely fixed the problem by correcting the order and a full refund. Therefore, I continue to be a satisfied customer.
My party came to this restaurant prior to going to the local high school football game. I had the 4-piece strip meal. I liked the flavor of the strips, although I do have to say they were overcooked. The fries are really good.
I wanted a regular coke, but the freestyle machine was out of that basic flavor. I chose a sweet tea instead, and it was just right.
It did not take long for us to receive our order, even though the place was pretty busy.
Overall, it was a nice visit!
The food is good but this Zaxby’s has the worst costumer service ever. I had to wait 35 minutes for some fries and the people working there had the worst attitude ever. They treated everyone so bad.
I ORDERED through the drive through and i specifically ordered a spicy zax sauce instead of regular, well when i got my food it was regular and i told the guy at the window i ordered spicy zax, he told me he would have to charge me for it, i said I literally ordered it it’s on MY RECEIPT. So the guy proceeds to wait for me to take the regular zaxbys sauce out of my bag, to hand back to him for the spicy one. Health department should shut this place down due to negligence and taking food items back when they’ve already been in my car. Very unprofessional. Then I tried calling and speaking with a manager and what a surprise the phone lines are down and probably have been for years.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 11:00 PM |
| Sunday | 10:00 AM - 11:00 PM |
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