Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I feel like everytime I come to this location it’s always a new problem, whether it be the quality of food or the service. The last time I came here just to pick up an online order, I received the wrong dressing I asked the person at the window to switch them out just for her to get an attitude, and tell me to pull up. I waited 15 minutes waiting just for another employee to ask me what I was waiting on. He went back in to help me and just to end up hearing the don’t have what I wanted when I could’ve been told before hand and not waste my time.
I just went through the drive thru. Ordered two chicken (grilled & club) sandwich's. The grilled chicken wasn’t in the sandwich. However, the other had everything but very SALTY. When I called back to tell them they say take a picture. No apology first or nothing this is customer service 101!! Why the hell do I have to lie about a chicken sandwich. How about run the cameras back to see that y’all made a mistake, not ME!! It was horrible customer service and a waste of my 30 minute break. I was halfway down Fairburn when I noticed. However, start with accountability and owning up to what took place. Maybe ask the employee did they remember and perhaps that might be honest and acknowledge their mistake. I frequent this location but it will be my absolute last time. Look at your reviews take heed to them and make the appropriate changes needed. Now I see exactly why this location has a 3.1 rating. If I could’ve gave no stars I certainly would’ve one isn’t correct but the only option. Two unhappy hungry coworkers, Have the day you deserve
I placed an order online thinking it would be faster. I arrived at the store and had to ask to be helped. Not one time was I even acknowledged. Mind you, I ordered 2 nibblers and fried pickles. I waited 20 minutes and finally asked for a refund….oh here’s your order. I was pissed, but I took it and left. When I got home , the bread for the nibblers were rock hard like they had been microwaved and the pickles were cold. I have finally learned my lesson, I’m never going back to that Zaxby’s.
How long does it take to give someone a salad? 30 min! I ordered a fried cobb salad at 9:15p. They told me to park and wait for my order. 9:44p, I waved someone down for my order. They rushed it out and still messed up the order! Not a fried cobb Salad!! Missing the main ingredients that cost so much more on the menu. The young lady that brought the order out rushed back in when I tried to flag her down to correct her. Then I decided.....should I wait another 30 min for them to fix my salad, or complain to corporate? Management needs to get on their staff.
The worse!! Ordered double fries and received less than a single order. Every car parked was a vehicle that had gone through drive thru and asked to pull up or park. One food expeditor bringing our orders. Waited almost 15 minutes, requested a refund. Still got the food only for the order to not be sufficient. I'm glad I requested the refund for my time but especially happy that I didn't have to pay full price for an incomplete order. The drive thru cashier's attitude was horrible. The manager, however, was understanding and accommodating.
There was a HUGE chunk of HAIR found in my salad not even at the top deep in my salad and that is utterly disgusting. Time and time again there is always an issue with this store whether it’s the wrong order multiple times, slow wait times etc. But this here is purely nasty and disgusting and hopefully they are able to reevaluate their staff, health hazards, and execution system. I will never be returning again though.
Every time I come something is always missing tonight it was chicken fingers out of my kids meal. We opened his box and it was only fries no chicken fingers and my other kid we got grilled cheese and it didn’t come with fries. I usually always double check but my husband went and got it. It’s crazy I paid $6 and some change for each kids meals and basically only got one since one only had fries and no fingers and there other one had only grilled cheese no fries. Tried calling up there person who answered ignored me while on the phone and then tried calling back and no answer. It’s rare we go out to eat and this was just a waste of money for my kids. This place is close to my job so it was easy to get something but I’m not sure I will return after this incident
Greeted at the drive-thru with "go ahead with your order" only after sitting there for over a minute waiting for a greeting and having to say "hello?". While in the middle of giving my order, I am cut off with "grilled or fried?" Not even giving me an opportunity to state it myself while ordering. Pull up to the window to pay, then told to pull to a parking space, not asked to pull but told "pull up". 4 other cars behind me told to do the same. While waiting for my food (15 mins so far) they then proceed to turn off the parking lot lights since it's now 10pm. So we are sitting in the dark waiting for food. The 4 cars behind me who was told to pull up as well, has now gotten their food. It's now 10:15 (I have been waiting now about 30 mins) I back up to the drive thru window. They finally give me my food with no exit greeting or "sorry for the wait". Just a "did you have the salads?" This has been by far the worse customer service experience I have had at a Zaxby's. And to top it off, the fried chicken in my salad was not even fresh and the salad looks a mess. What the hell was I waiting 30 mins for?
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
|---|---|
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 10:30 AM - 10:00 PM |
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