Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Went in at 8:40pm. Ordered and sat eating my meals. Mikie says the dining room closes at 9pm but since I was already inside he locked the doors and asked me to come and get him when I was ready to leave. Ten minutes later he comes back and says (verbatim) ‘I need you to leave due to insurance policy’. I had no problem with his reasoning however, this little mf has ZERO people/customer service skills. He spoke to me like I was goofing off in the restaurant. He’s lucky I didn’t have time to give him a piece of my mind.
We made a big order after receiving it over 18 sauces were missing and some details about the order were off like extra season fries .
After going back to ask for the sauces they were rude ,disrespectful and didnt care to check what they messed up in the order. They gave us the wrong sauces and the wrong amount.
Ordered 10 pc fingers and fried pickles BOTH.....over cooked and very salty. Night crew needs to pay attention to what they are preparing and serving to their customers.
I will NEVER go to this location again!!! I come here and order the same thing all the time- meaning I spend a lot of money here! Tonight the manager or assistant manager (I have no idea what her position is, she is some older lady with the place between her nose and lip pierced) decided it was worth yelling at me and making a huge scene over an order of french fries. I placed my order at the drive through for the number 7 (30 boneless wings plus fires and toast) plus a kids meal and drinks. I told the girl taking my order we didn’t need the toast, and they could just keep that. Got my food pretty fast for a Friday night and drove home (depending on when you read this gas is $$$ currently!) Got home and discovered that the fries were missing. My kids were not happy about this so back to zaxbys I went. Get back in the drive through line and let them know my fries were missing. The young lady says “oh I only rang you up for 30 wings not the meal.” So I pull forward for the fries. When I get up there, they ask for $8 additional dollars. Now mind you I already paid $30 for the wings which is the same price as the meal- maybe a few cents difference but not by much. So I ask why am I being asked to pay $8 for fries when they come with the meal? So now the older lady is called to the window, to help with the issue. She proceeds to tell me I have to pay for the fries because they rang up my order wrong. She claims she heard the girl take my order 30 mins earlier and I didn’t say number 7. So I tell her to change the order then, because I’ve already paid for the full price of the meal. And to ask for $8 more dollars is ridiculous. She yells a bunch, slams the glass window smashing the fries that are sitting half out the window. Then comes back yells some more and throws the bag of fries Into my car. I am still not sure why she felt yelling and acting like an animal over a lousy container of french fries is worth losing a loyal customer over?!? In front of her young staff no less, teaching them this is how you handle an order that’s been taken incorrectly???!!! I am sure this amount of fries costs no more then .50 cents at best. But now you’ve lost this customer! Cedar Bluff is lined with restaurants, I will go elsewhere. In all my years I’ve never had someone act like this over something so petty. It could have been resolved with a simple “we are sorry, let me correct this for you.” Guess not. Too bad. In case the owner or regional management sees this review- I am sure it’s all on video feel free to watch for yourself.
Got the beast box and left only to find out I was missing the chocolate bar, employees seemed rushed. I was expecting it to be a good zaxbys considering the rating but wish I hadn't been missing the part of my meal I was most excited about. The employee that rang up my order however was very nice, and most of the food was surprisingly fresh.
After someone showed up to the counter I ordered a 5 finger plate and extra fries. I asked for 3 zax sauces and one teriyaki sauce. Then she starts ringing my up for the sauces and says it only comes with 1 sauce.
Can I afford the sauce? Yes. Should I have to pay for sauce? Heck no!
I can undestand if I had asked for 20 sauces to take home. One sauce is not enough for a five finger plate and fries.
This is a customer service fail Zaxbys.
Since it's between work and home, and you get tired of burgers, I often stop here on the way home. The grandchildren like the chicken fingers. When we have them, we get a family pack. We sometimes get zalads instead of other fast food for ourselves when we don't have the grandchildren. I normally just go through the drive-through.
The absolute worst customer service experience I have ever seen and received. The older lady running the cash register was so mad that they were busy she was rude to everyone who came in to order. When I stood at the pick up counter waiting on my food. She barked at me for standing there. Where else was I supposed to stand. I was out of everyone's way, quietly waiting on my order. I will never come to your restaurant again. That experience was enough for me. 2 years of eating there regularly and she now put a stop to that. I hope an owner or manager reads this and does something about it
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:30 AM - 10:00 PM |
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| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 11:00 PM |
| Saturday | 10:30 AM - 11:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
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