Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
This location is a hit or miss when it comes to quality (Old lettuce) in salads that taste bad. When store was called the lady who answered my call stated “ I don’t know how that could have happened “ as if it was questionable …. Pictures reflect food quality!
I have always had great experience at this Zaxbys on Hwy 96. They all seem to know what they are doing and care for their customers. They have a sit it in place where customers can eat their food from and hang out. Sariyah one of their customer service agents was outstanding and acknowledged me as soon as I walked in and engaged me with a smile and I want to give her a shout out. Again this a wonderful fastfood place on Hwy 96 in Warner Robins, GA
Order a CHICKEN FINGERZ ZAX PACKZ in drive thru after work tonight and got home to discover I only had 15 gingers. The Zax PACKZ come with 20 fingers. After fixing plates for my three kids I realized that we did not have all 20 fingers . We order this meal every other week if not weekly to feed our family of five.
I understand things happen and I honestly wasn’t upset about the 5 missing fingers because I knew the store would make it right. After calling the restaurant and not getting an answer I went back to the restaurant.
This is the part that upset me. I walk up to the counter and a guy walked up and basically stared at me. He didn’t say hello or anything. I really wasn’t even worried about that. I politely explained that I had just ordered a finger pack in the drive through and once I got home I discovered I only had 15 fingers. I handed him my receipt and he walked over to the window and explained to the woman working what was going on.
He returned shortly with the five fingers and just handed me the box and said nothing! No I’m sorry for the inconvenience or even have a nice night. He just stared at me, not saying a single word as he handed them to me!! The whole time I was there he didn’t even say ONE WORD to me!!
I left my house and my family eating there while I came back due to your restaurants mistake and I can’t get a hey, goodbye or sorry!! Really! Worst customer service ever!! From now on I will drive further and go to the Zaxby’s on Russell by the Walmart Neighborhood Market place!!!
I do want to comment on how nice the guy in the drive thru was. He said thank you and have a nice night when I was picking up my order. I would recommend placing polite people at the front!!
Oh and I rarely leave bad reviews! I can only think of a couple of out of the 167 reviews I have left on Google over the years.
Ordered a 6 peice finger meal, got 3 fingers in my meal. Took it back told them the issue politely. Then I overhear the manager and the person on the line making the meals up say that I ate 3 fingers and brought it back. Look on your cameras people and you'll see that not it everyone else's fault that ypu mess up!!!! Manager was a middle age dude with a Grey beard. Very very unprofessional in my opinion!!! Not a very good business move to allow people like this to be in a leadership role. I love the food, but staff at this place is terrible!!
This particular location needs better attention by corporate. Their service, quality of food, hospitality, and customer friendly has fallen to about nothing honest and a bunch of excuses. When you ask what the problem, they blame corporate???? I will not go into detail, but fresh food is out of the question here, not to mention fresh grease. These pics are from this week alone. One piece was fresh???? It's just Wednesday ???? We use to go here everyday. Just ????. Huey Magoo's has our attention now.
Went to get lunch December 7 upon walking thru the door the place was empty. In the dining room all tables were dirty. Floors and the door were nasty even the packing lot. Seems odd to me with all the dirty tables and dirty floors all of the employees we hanging around talking. Four or more outside coming in the side door from outside smoking chatting???? What has HAPPENED TO THE RESTAURANT HERE …. Clean up the store or shut it down ! Heath dept inspectors need to do their jobs
I went to Zaxby‘s this morning. I was there at 11:15 so everything would be fresh and hot and ordered some wings, they told me they were out of wings. First disappointment. So I ordered chicken fingers dipped in tongue torch and I received a small thing of tongue torch sauce which did not even taste like your normal tongue torch sauce and no ranch. They tasted like rubber. I ordered five fingers I got three regulars and two that were no bigger than a hot wing. They tasted like they had been leftovers from yesterday that was briefly reheated and the french fries tasted exactly the same way. They were over cooked almost to transparency where there was no potato on the inside. I ended up throwing away almost the entire meal.
OK so didn’t receive any dressing for my salad. But MOST IMPORTANTLY what is going on with this TOAST!!! ????Couldn’t call the store because by the time I got home they were closed. This just reminds me of why I should check my order before I leave our restaurant. And I didn’t get any silverware.????
***I had a pice of the toast before pictures.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Sunday | 10:30 AM - 10:00 PM |
|---|---|
| Monday | 10:30 AM - 10:00 PM |
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
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