Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
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Wi-Fi
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Chick Fill A nearby was overcrowded and we needed something quick to bite on our way. Place was so moist, sticky everywhere, didn’t feel comfortable to be seated but no choice. Food was terrible. Didn’t even feel like eating. Took a bite and trashed it. If you are expecting a quality food, I would avoid. But staffs were very nice. My kids took a couple of bites and they hated it too.
I placed an order online for a salad an extra egg roll. I made it half way home and noticed that my egg roll wasn’t in the bad. I already accepted the fact that my fries were cold, but having to drive back for an incorrect order is unacceptable. After driving back to the restaurant, I told the young ladies at the window that I did not receive my full order. I explained that I was missing an egg roll. I even showed them my phone with the receipt. They said I cant do anything about that and you will have to come inside. If I wanted to come inside, I would have placed my order inside of the store instead of drive thru. This is ridiculous. Don’t go to this location. This restaurant is not getting any stars from me.
Just went to Zaxbys on St Matthews in Orangeburg. We walked in and stood at the counter for literally over 5 minutes and not one person acknowledged my husband and I and we were the only people standing there to be waited on. I even cleared my throat a few times. There were 2 employees standing there with their backs to us and then the female employee turned around and came to the register and never even lifted her head. She stood staring at the register for a few seconds, turned around, stood next to the other employee and starting drinking her drink. Then another customer came in and the female employee turned around and got her an item that was missed in her drive thru order. That customer left and again we were ignored and the female employee turned her back to us again! You’ve lost our business. We will never enter your restaurant again. The only reason there is 1 star for my review is because I had to choose at least one to have this review posted.
My recent experience at your Zaxby’s location was quite disappointing.
When I arrived to place my order, I encountered significant difficulties due to the noise from the kitchen staff, which made it hard for both me and the cashier to communicate effectively while i was stationary in the drive thru. This situation detracted from the overall experience.
Before reaching the window I requested a manager who was a African-American male. I was surprised by his lack of greeting; he merely stared at me until I initiated the conversation. I explained the issue regarding the noise and how it affected my order.
After returning home and discovering my order was incorrect, I drove back to the store to address the issue again. Unfortunately, the same manager appeared & He was very dismissive and did not engage warmly once againz. Once more, I had to prompt him with a greeting. I expressed my concerns about his customer service and asked what could be done to rectify the situation. However, in the midst of our conversation, he attempted to walk away.
After I informed the manager that I was not finished speaking with him, he then took the time to listen however, I found his actions to be incredibly rude and unprofessional. I insisted that he needed to hear my complaint in its entirety. Eventually, he did listen and offered to remake my food but he did not mention anything about compensation.
During this time, I requested to speak with the General Manager (GM), who was a Caucasian male, and the contrast in service was striking. He greeted me warmly, asked how I was doing, and genuinely seemed concerned about my experience. I shared the issues I faced with his manager, detailing the poor customer service I had received not just once, but Twice.
I couldn’t help but feel disheartened that a fellow African-American provided such horrible customer service to say he is apart of management . It was disappointing to encounter this from someone who should understand the importance of good customer relations. The GM, however, was excellent and made me feel heard and valued.
While my issue was ultimately resolved thanks to the GM’s intervention, the initial experience very distasteful! I believe it’s essential for all employees, especially those in leadership roles, to uphold high standards of customer service.
A bit disappointed. Never eaten at this chain before. Cheese curd things were terrible. Dry and no cheese really. Soda machine only had coke and ginger ale. Everything else was out. Chicken avocado tacos were not good with no avocado taste at all. Tenders were ok but better at other places. Expensive for quality of food they had. Out of fried pickles which we wanted to try. Staff was friendly enough.
Drive through experience was horrible. We ordered a meal, they only had the 5 pc boneless chicken in a small container. Paid more for some fries. When we reminded them about a ranch dressing, they didn't believe my husband when he told them we didn't get it. She asked someone who said they gave it to us already. We had to show them the bag, and she insisted she had put one in the bag...spent $13 for terrible service and was basically accused of lying to them... ridiculous! Will NOT be going there again! Please don't waste your money there, Chick-fil-A is right next door, a much better choice!
Wings are cold and dry, Tacos are the worst I ever had -Tortilla is hard and dry! Service: 8 People behind the counter, 1 of them is actually working and you wait forever! Rest of team having fun with each other or on the phone! Save your money and time and don’t go there
Food was banging especially those veggie egg rolls! I’m hooked. I visited Zaxbys 2 days in a row so you know they were on point!
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Sunday | 10:30 AM - 10:00 PM |
|---|---|
| Monday | 10:30 AM - 10:00 PM |
| Tuesday | 10:30 AM - 10:00 PM |
| Wednesday | 10:30 AM - 10:00 PM |
| Thursday | 10:30 AM - 10:00 PM |
| Friday | 10:30 AM - 10:00 PM |
| Saturday | 10:30 AM - 10:00 PM |
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