Zaxby's Chicken Fingers & Buffalo Wings Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Healthy options
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Late-night food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Lunch
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Dinner
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Catering
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Delicious salad, but this place takes so long to give you your food & there was some flies
I never leave reviews for places but this was absolutely ridiculous. I want to start by saying that I know a place can get really busy and take longer than expected or even be unable to bring an order out when it’s supposed to because they are just so busy but that’s not what happened here. I ordered food for my family before I left work and it was set to be ready for CURBSIDE pickup at 6:30, I left work and went to the grocery store to grab a few things and made it to Zaxby’s just a few minutes after 6:30, I check in and put my spot number, 10 minutes later still no food. I see a woman in another curbside pickup spot walking back to her car with her food so I decided to just go in and get it since luckily it wasn’t just me and my 3 kids but my mom was with us too so she could sit with the kids. When I walked in my food was sitting in a cart for mobile pickup orders so I asked the guy if I could just grab it since it was mine and he said yeah all that’s yours you can just take it. I had to ask for a drink carrier to be able to carry it all out. When I open the food we have no sauce and my sons kids meal just had a cold grilled cheese and soggy fries. My sandwich was barely put together just thrown in the box. They didn’t label the drinks so we had to just taste each one to figure out who’s was who’s which isn’t a huge deal but along with everything else it’s annoying! I paid $30 for cold food and no sauce for any of us. I just really hate it because we loved Zaxby’s for years and it’s just going down hill.
**Update- The past few visits to this Zaxbys has been overall good, with no major issues. Upgrading to 4 stars**
Been to this particular Zaxby's quite a few times, because it is very close to where I reside. Service and food are a gamble at best. Sometimes you can ride thru here and have a reasonable wait time, even with a long line of car's and the food is good and fresh. Other time's you can come thru and have a short line of car's and wait 30 minutes in line, only to receive what seems like old chewy cold food. When it's good, it's good and when it's bad, it's very bad. I have a feeling that it has to do with what manager and employees are on duty at that particular time.
My family and I came by here one afternoon. I ordered 4 meals on my phone with mobile order. When we arrived,the drive thru line was wrapped around the building, so I figured I would go inside, since it had been roughly 15 minutes since I placed my order and it should be ready. Upon going inside and speaking to the cashier, I was told it would be ready in just a few minutes, so I sat inside and waited.
47 minutes later I received my food. Yes, 47 minutes later. I was obviously frustrated and spoke with numerous employees several different times over the course of 47 minutes, checking on my order. Always the same answer "It should be ready in just a minute". In the meantime, my oldest son, who did not place his order online, had went thru the drive thru, drove back home and ate his meal. Definitely a terrible experience.
Most recently, we decided to pick up dinner from here tonight (02/17/2023). I once again placed a mobile order. Sat in line at the drive thru and after roughly a 15 minute wait, I received my food. All the food was cold and dry. We were not provided with any of the sauces that we ordered and our chicken that was supposed to be tossed in sweet and spicy sauce was just dry rubbery chicken. I order the fried shrimp meal and don't think I have ever had anything so dry and chewy.
Have to say, I think that for now on, we will just make the extra 25 minute drive to Augusta if we want Zaxby's. I will give this location another try in a few Weeks to see if anything has improved and update my review if deemed necessary.
The worst Zaxby's around. I could drive to the Augusta Zaxby's and back faster than I can get service and food at this Waynesboro location. Today isn't the only time I've had a long wait, but today I placed my order for in store pick up and it was closed (at 6pm) I placed my order for in store pickup because the drive thru is always so slow. I had to get in line and I've been here 18 minutes and haven't even reached the ordering speaker. Avoid this location at all costs.
Worst Zaxbys experience ever. Slow service at 3pm with an empty restaurant. Received Cole slaw after omitting it from my order. French fries had zero seasoning and my chicken tenders were dipped in the wrong sauce. Avoid this place like the plague!
Lady was extremely rude, she was mad cause I asked for a sauce. they didn’t give us what we ordered and had the nerve to say she will give us one chicken tender they missed the whole meal we asked for double fries as it says on the receipt and we were given three tenders and cole slaw I’m allergic to coleslaw!!!! The fries are so undercooked! She was looking all in my car too and her name Adrianna we visited this place at 11:54. This lady should not have a job the way she spoke to me. I will never visit this place again!!!
Stopped here on a Sunday and ordered three combos. It took like 20 minutes to get our food. There were three customers ahead of us. Two other couples got their food before us.
Mr. Wayne very nicely apologized for the delay and explained there was a lack of communication between the staff. I guess it was a new crew working or something.
5/5 Customer Service
4/5 food
1/5 timely service.
While the food was good (hence the 2 stars) the service is terrible. 13-15 minute wait times on salads and unfriendly service. When the trainers and bosses were here this place was kicking it, but now they have settled in it's gotten worse.
Quick Facts About Zaxby's Chicken Fingers & Buffalo Wings
Today
Opening Hours
| Monday | 10:00 AM - 11:00 PM |
|---|---|
| Tuesday | 10:00 AM - 11:00 PM |
| Wednesday | 10:00 AM - 11:00 PM |
| Thursday | 10:00 AM - 11:00 PM |
| Friday | 10:00 AM - 11:00 PM |
| Saturday | 10:00 AM - 11:00 PM |
| Sunday | 10:00 AM - 11:00 PM |
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