Yume Info
Amenities
Service options
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Healthy options
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Quick bite
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Small plates
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Wine
Dining options
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Lunch
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Dinner
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Dessert
Amenities
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Bar onsite
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Tourists
Payments
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Credit cards
Best WLM Reviews
I loved the design of the bar and concept, however, not the way it works. This place is not a regular restaurant, so do not expect excellent service. They seem short staffed and therein lies the lack of service. Not super clean, and the meal was ok. Probably, because it’s inside the airport, or lack of training. Great place to pass time for sure, and did I mention it’s pricey? It is expensive. But wanted to give it a try.
I definitely will never eat at Yume again! Two years ago, I purchased ramen and ate the restaurant ordering through the QR code. This time I decided to do a take out order which was a much simpler process. But oh, the customer service! After ordering the ramen I stood and waited at the sign where it says Pick Up Order Here. From this viewpoint you can see how things work behind the scene. There is a lot of standing around going on there. I saw this one young man wanting to put together what looked like my ramen order. He starts looking around for the to-go bowls and couldn’t find them. He went looking for some and came back about 10 minutes later. He put the ramen order together and set it down on the counter. Time goes by and everyone else is still just standing around. I finally walked up to this big guy who likes to yell at the other employees and I asked him why is a take out order for one ramen taking so long. He says we make the orders as they come in and call out the persons name. So I go back to where the sign says Pick Up Order Here and continue to wait. The big guy then goes over to the counter where the ramen is, puts a lid on it and starts calling out Robin! Robin! Robin! I walk back over to him and ask, “Do you mean Ruben?” He needs to learn how to pronounce vowels. He hands me the ramen (no bag, no utensils, no chopsticks, no nothing). I set it down on the counter so that I could grab my things and head to my gate and he proceeds to promptly tell me “You ordered that for take out so you needs to go.” I just smirk, finish gathering my things, walk back over to the Pick Up Order Here sign, grab some utensils, chopsticks and napkins and was on my way. The ramen was cold by that point and the broth had no taste whatsoever. I feel a refresher course in customer service would be a good idea but I am sure I will receive the same automatic message saying “we will be sending this over to our internal teams so that we can rectify this experience internally” and nothing will change. And why have a Pick Up Order Here sign if no orders are ever given there?
When you order your food via the QR code at the table, you give the tip. So you can’t adjust it according to service unless you have cash.
When my food was brought out the waiter had to ask who ordered the brisket sandwich. Even though I ordered the food by scanning the QR code at the table that gives them my location. Not a deal breaker but odd.
Also they have upside down glasses at each seat. Before anyone sits down. Which means any of the thousands of people walking by could touch the glass. Doesn’t seem sanitary. Luckily my $6 drink (not alcoholic) was brought out in it’s own glass.
The sandwich itself was a bit shy on the meat for $20. And the fry portion was a bit small. I had eaten a couple fries by the time I took the pic.
To get 5 stars
1. No glasses pre staged at tables
2. More meat on sandwich
3. More generation portion of fries
4. Ability to tip after getting food
Lovely place in Houston International airport. Julissa attended to all our needs as the delays mounted today due to all system failures. Even gave us a chocolate cake as well, which was a wonderful touch. Prices are a touch high.
Disappointed to see an elderly man neglected while tryin to make an order in the computer screen. There was no one there to help him and he was having trouble seeing the screen. This method of order taking without human interaction is just a commitment to lack of compassion.
The food was ok ridiculously over priced …$26 for 2 cups of fried rice and a couple ounces of brisket. The chef was working hard and that says a lot but the portions for the price are completely price gouging. There are no hot food options at this gate 10 at the time of night so yes taking advantage… is what it is. Disappointing and frustrating for tired travelers.
Ordered chicken katsu and served this ketchup-covered disaster.
Cocktail was fine. The tofu in the miso soup was bland and poorly cooked
Such a cool looking spot to kill 2 hrs. Decent food and fantastic service. Best aviation cocktail I’ve had in a long time.
Service is wonderful and so is the atmosphere! Kawaii decor and great food! I ordered the edamame, and eel tamago roll. It came with a free side of white rice! Everything was fresh and I can't wait to travel again to stop here!
Quick Facts About Yume
Today
Opening Hours
| Monday | 06:00 AM - 10:00 PM |
|---|---|
| Tuesday | 06:00 AM - 10:00 PM |
| Wednesday | 06:00 AM - 10:00 PM |
| Thursday | 06:00 AM - 10:00 PM |
| Friday | 06:00 AM - 10:00 PM |
| Saturday | 06:00 AM - 10:00 PM |
| Sunday | 06:00 AM - 10:00 PM |
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