Your Health House Calls Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Horrible customer service and support. My daughter has been trying to schedule her monthly appointment for her pain management visit, even though they're planning to abruptly stop the program with barely 75 days notice. We have been calling the 1-800 number as well as the office for our area, only to be told they'll send a message to the "team". It is going on 2 weeks with no callback from anyone. Upon calling this last time we are being told that in order to get her normal appointment, she must meet with a NEW in-home nurse that she doesn't need because they're unable to write her prescription or provide her with any care, because she already has a primary care physician that handles all non-pain related health issues. This was NEVER an issue with scheduling monthly appointments before and has only been spoken of now, when we're attempting to schedule this appointment before the program ends. We're also waiting for the TEAM to send her referral to the new doctors, so they can begin the process of intake as a new patient for next month. Seeing as how this agency's Pain Management program will no longer exist.
The physicians are wonderful, the customer "service" and support are broken.
*also be aware if they tell you to email them or anything similar, you cant unless you're apart of a group. So they won't be able to get any email or messages you send in regards to your complaint/reviews online*
Worst medical experience I have ever had.
Tried to set up a first visit for both me and my wife. Long story short, they charged the phone calls as a visit and then came to the house for about 5 minutes between the two of us.
They charged close to 800 dollars, 200 per each of us, per phone call and visit.
We requested a blood test, and they ordered the incorrect test, which they also charged for.
To boot, the nurse that can to see us was either fired or quit shortly after. They called trying to set up another first visit (at this point I have not seen any billing even though I have asked multiple times). I said no, because I had been asking for billing, and didn’t want a bunch of surprise bills in the mail (yet I did anyway).
The billing person seemed to have no idea what she was talking about. After I received the bills in the mails, and demanded that they have the billing person call me.
I told them that it appears to be fraud as they are charging duplicate for a single service, of which none was performed correctly or as requested.
The schedule person they have was the only good thing, as she was friendly and easy to talk to. Also she seemed to be the only one trying to get billing and what not to call me.
Billing said they cannot do anything because they already charged through insurance, which seems BS to me. The supervisor from their billing was suppose to call me and of course never did.
I told them I would be filing fraud through my insurance, and have.
Save yourself the trouble. Do not use this company unless maybe you are in medicaid. Even still, they will be scamming you, but the good old tax payer will have to pay the bills.
I have been trying to get the Primary Care Physician or Office Manager to complete documentation for 4 months, since we had to move my mother into an assisted living facility. I have called, emailed, sent smoke signals, used ham radio...nothing. No return calls, no assistance, no response whatsoever. Do yourself a favor and avoid this organization as they are useless when it comes to anything administrative. And since 90% of medicine nowadays IS administrative, it makes them unreliable at best and dangerous at worst. Absolutely awful. If I could give less than 1 star, I would.
I've worked for the company for almost 4 years and was let go without an explanation. I accrued over 186 hours of PTO and because they're so devious, I couldn't get my PTO. I've been waiting on my termination letter for almost a month now. Oh and if you still can't get through to speak with someone is because they keep firing the good pt advocates and keep the ones that can't even spell or complete a pt case regarding pt concerns. I did come across a few decent people but as a company they lack common decency or any compassion, just a slap in the face.
I love Nathaniel stalker and his nurses. Unfortunately he was taking away from me and I don’t know why I was charged a $25 co-pay which was wrong and it’s been almost 2 weeks and they still have not taken care of the problem I would not refer them to anyone, I definitely plan on switching.
I love the PA,she is great! The office Staff never answers their phone or does not answer the messages! I have been trying for 4 wks now to get my scripts renewed at CVS (and CVS and been trying for over month! )I go thu this every 90 days which is
No one made a house visit to physically see my husband . Doctor said pharmacy would call that day concerning meds . No call & no show from anyone associated with SC House calls . No help at all . Very disappointed with what I had been told they would help with .
Samuel , a case worker out of Cola. SC , will Cx our care with the group . I thank him for him listening . I will not recommend this group to anyone . Such a disappointment . Susan Shaw
I’ve been with my doctor at SC House Calls for a year. I just got off the phone with a case manager who permanently discharged me for not following my “plan of care.” Not only was a plan of care never discussed with me with my doctor, she never once gave me any type of warning saying something like: “just so you know, I’m trying to follow this plan and I’ll have to remove you from the practice if you can’t follow it.”
I’ve had several instances of not getting the right care from them, not being able to get ahold of house calls if I can’t get ahold of her or her assistant, who doesn’t handle situations well and has blocked my number and insulted me, even to my family over phone calls. The woman on the phone said “it’s because I reviewed your file with her and we have to let you go because you’re not following your care plan.”
I haven’t been able to attend other appointments due to a lack of care and mental health abuse. My doctor is aware of this but when my physical health declines, she refused to see me more than once a month.
Go to another company that is professional, will communicate with you like your life as a patient isn’t a system, and they care.
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