XPO Logistics

ZERO STARS IF I COULD!

I have a full kitchen appliances delivery scheduled last week. I was suppose to have a LICENSED INSTALLER come and install my new stove, microwave, fridge, and dishwasher from samsung. The window of deliver was 10am- 2pm. They arrived exactly at 2pm. The installer couldnt install ANY appliance and didnt care to. My service also has haul away old appliances that i paid extra to samsung. The installer told me the issues needed to be resolved and told me to reschedule. I was confused with the issues as i had a recent kitchen remodel 2 years ago. He was frustrated, left my house and proceeded to YELL in-front of my house to his partner. He was sooooo unprofessional. Perhaps i should post the video of him throwing a tantrum in front of my house.

He then hauled away my New appliances and told me to deal with a 908 number for reschedule.

I SPENT THE REST OF THE DAY on the phone with RXO customer service and samsung. The delivery driver marked my delivery as DELIVERED.

RXO seems to outsource their calls to another country. Their representatives were dismissive and a few of them kept hanging up the phone on me. NO ONE wanted to resolve my redelivery.

One representative literally said too bad . Another one told me that i'm lying and my appliances are at my house.

These phone calls are allegedly recorded. Is this the quality and control that RXO holds on to their reps?

I was told that my delivery will be scheduled for the 19th. Again, I have no email reconfirming my delivery.

I called again today . This time they say that it's just installation.

WHERE THE HELL ARE MY APPLIANCES?

I called again and was put on hold for another hour just to be hung up on .

I've never dealt with the company with this much lack of care for customer service.

I'm gonna have to report them to the BBB and sue RXO for holding my appliances and none of their employees wanna work to resolve my issues.

DO NOT PURCHASE FROM SAMSUNG DIRECTLY. Go to best buy or home depot. Any other company who does not use RXO!

Also, the guy took down my microwave and never even put it back up, so I can't even use my microwave for the past week.

This seems to be a trending theme for the Edison, NJ location. Check their google reviews. Samsung, pick a new deliver courier. RXO is not it

Their reps keep hanging up the phone. THEY ARE THE WORST COMPANY.

Wilme and Miguel delivered the washer/dryer today, and everything from communication, delivery, installation, and haulaway was spot on! These guys are very friendly and responsible. Highly recommend!

I’ve never had such a bad experience with a delivery company until today. This is the second time they had tried to deliver my Samsung refrigerator (our fridge had been damaged and unboxed the first time.) The guy was reluctant to bring the fridge inside because our front door measurements would cause the fridge to damage our door and wall (meanwhile his co-worker had already began to remove our old fridge to install the new one.) AFTER I was told about the issue, I proposed that the fridge be brought inside through the back door, which met the measurement requirements to bring the fridge inside. I noticed my fridge was the only unboxed fridge out of all the others and I asked why. His response was “it’s samsung.” Called Samsung later out of curiosity and to nobody’s surprise, I was told that their fridges are always boxed. Now this was I thought was obscene; the guy told me that the lift gate does not work (to be honest if it doesn’t work you’re better off not delivering my fridge in a defective truck.) I didn’t care too much however, until i realized how he planned to take the fridge out. He tried SLIDE my fridge off to the ground from 4 feet high BY HIMSELF when he had a coworker that could’ve helped him (even I could’ve too,) damaging my fridge right in front of me. I’m completely convinced that these people are crooks, they will damage your fridge knowing that they get to keep it for a fraction of the price I paid only to sell it to somebody else for a higher price. Not surprised that 903 complaints were filed within the past 3 years according to the Better Business Bureau.

If there is a way to give negative stars I will give. This is a horrible company run by mostly lazy people who will make excuses for NOT delivering. Samsung uses these. I am going to cancel the order. Worst company.

I recently had a washer and dryer delivered and assembled by Wilme and Miguel and I couldn't be more pleased with their service. From the moment they arrived, they were professional, courteous, and efficient. They handled the heavy lifting with ease and took great care to avoid any damage to my home.

Wilme and Miguel worked seamlessly together, assembling the units quickly and making sure everything was set up perfectly. Their attention to detail and commitment to customer satisfaction was evident throughout the entire process.

Overall, I am extremely satisfied with the service provided by Wilme and Miguel. They made what could have been a stressful experience completely hassle-free. I highly recommend them for any delivery and assembly needs!

Supposed to have a samsung tv delivered and it did not arrive on samsungs delivery date. I checked 2 days later in the morning on the tracking, saying it would be there that day, and it was on a truck. Checking back later in the day, it never even made it to a truck! I had to call just to get an actual delivery date, which was ridiculous alone, then to find out "their earliest date would be 2 weeks later" is another issue. If i had not called, there would not even have been a schedule for my tv. Rxo did not even give me a call to say they received it in their warehouse or they had a backed up delivery date. What happened to get the product out asap like USPS, fedex, ups. They are supposed to fill samsungs promise, which obviously they can't. My tv would have sat in their warehouse if I did not call demanding an earlier date as they passed the samsung delivery date already! Besides a couple of days or earlier delivery, there was nothing they offered after multiple attempts of asking. I even called samsung to tell them about my experience, which I told rxo I would do. I do not trust this company. Worst delivery service, and I would rate lower if I could!

Worse experience ever.. specifically with the delivery guy name Jose !

What was supposed to be a drop off to a gas stove from Samsung became a nightmare. Trying to remove my old stove he broke it, then when they brought the new one in the house he failed to realize that it had damaged or ignore the fact that it had damaged. He then gave me false information about the installation process “ supposedly if he installed the new one Samsung wouldn’t replace it anymore” so he left me with a new damaged stove not being installed and took my old one. So I had no stove !

He did a poorly job and I do not recommend this company or Jose at all.

If I could give this company “0” stars I would! I don’t know why Samsung continues to use them with all the negative reviews. The delivery company RXO is horrible. They never contacted me to schedule a delivery date. They scheduled it on their own and never showed up! I took off work and was home all day and they didn’t contact me until an hour after the delivery window passed to tell me that they’re not coming. Then they told me I would hear from them in 24hrs to reschedule my delivery and set up but that did not happen either. I had to keep calling until finally I got a real person to schedule a new delivery day. Then the day of my delivery was a mess as well. The delivery team did not bring new hook up connections to connect the dryer like they’re supposed to. They used old exits connectors which they are not supposed to do. My dryer was also delivered scratched. I will never order from Samsung direct again. The sale was not worth the hassle! I need compensation and even with that I was told to wait on a ticket. The delivery people admitted that they did not bring the correct connectors for the job and when I told them that they would have to come back, they told me “no, you have to call Samsung” no checking for gas leak or anything. Which is dangerous. Scared to use this dryer. Definitely the worst appliance delivery and order experience I have ever had!!!