Xiao Huifang MD Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best WLM Reviews
It saddens me to see such a low rating for an amazing and kind doctor like Dr. Xiao.
She was the on-call doctor when my OB decided to go on vacation when I was 40 weeks pregnant with my first child. Dr. Xiao took such good care of me. I was unable to deliver naturally after induction so Dr. Xiao had to make a fast decision to do a c-section. She did such an amazing job with my first that I chose her to be my OB for my second child. Dr. Xiao decided the second child would be a planned c-section after the difficulties I had with my first and I agreed. Everything went smoothly and according to our plan. She was so caring and soothed me as they were giving me my epidural. Little moments that you never forget. I will forever be grateful to her.
The office staff could definitely use some work. Yes, there is a long wait, but that was expected. Many of the staff members were nice, except for one older short Asian woman with shoulder length hair. She was the oldest woman at the front desk. She commented on the weight I gained while I was pregnant and weighing in for one of my appointments. I believe her words were "wow! that a lot from last time, too much"....yea, thanks. Rude and unnecessary. Leave the medical advice up to the doctor, lady. Other than that, everyone else was nice.
Thank you, Dr. Xiao! I have two healthy children thanks to the care I received from you. I am forever grateful.
The receptionist has no sense of time. I had an appointment with the doctor, but after waiting for two hours, I still wasn't seen. When I asked the receptionist how many people were ahead of me and how long it might take, they had no idea and couldn't give me any information.
If you need any adjustments or additional details, feel free to let me know!
Both the receptionist and medical assistant are very rude and impatient! !They even want to charge me for asking some suggestions on fertilizer issues. They name it as “consultant fee”! After I told them I will not do consulting as they don’t even provide IVF fertilizer treatment, they stopped answer my question during annual check! Even I told them I feel something wrong with my ovary, they just said it’s not covered by annual check and rush me out of office! UNBELIEVABLE! So what’s the point of annual check? As an OB, u are not supposed to check if everything with your patient is good? We are your patient not your money machine! ! I have been with Doctor Xiao over ten years since my first baby, but feel very disappointed this time! I definitely will change my OB , and hope other people will rethink if they choose to go there.
Don't bother stopping by this office. Every visit I ever had consist of 1-2 hour waiting time with my appointment lasting only 5-7 minutes. I always feel rushed and pressured during each meeting - and that should not be the expectation for care. You can find a better OBGYN with a shorter wait time and caring medical staff somewhere else. Don't waste your time here.
I have Dr. Xiao for more than 10 years and I will never leave her! She delivered both of my children in 2013 then 2023! 10 years apart and her skills are as excellent as always!! Best experience for c-sec. She's professional, patience and kind with all her patients, I share all my concerns with her during my pregnancy, and she always help me finding solutions. If you need an OB GYN, I strongly recommend Dr. XIAO, especially if you are going to have c section! Her staffs are also friendly and responsible. Yes, there might be long waiting just like the other doctor offices, but Dr. Xiao won't let you go without solving your problems!
This was my worst experience at a doctors office. The front staff do not take accountability for wait times. They over book appointments. My appointment was at 12 and so were 20 other patients. Never in my life have I waited THREE hours to see a doctor. Dr herself was nice but everyone else and the scheduling team was a nightmare. When asked "how much longer" they only said "i dont know." That's really helpful. They have no consideration for peoples time.
Sadly, I find all the patients give low rate for the experience because the terrible front desk. When I made appointment, the front desk made another clinic office for me which I had never been to. When I arrived the Kissena office, they told me there is no appointment for me. They never told me they have two offices. Even when they called me the day before the visit, they never mentioned the important message.
WORST PATIENT CARE EVER!
I also work in healthcare, so I can understand that sometimes long waiting time is inevitable in a busy office. But this office has ridiculously horrible patient care on top of the long waiting time. I had an appointment with Dr.Xiao, but I was told that I’ll have to wait a long time if I want to see her. As I tried to ask whether it’ll be faster if I see other NP/PA. The MA cuts me off in the middle of a my sentence. VERY RUDE.
I also asked how long is the wait, the MA responded with indifference: “I don’t know”. She doesn’t even try to find out for me. I then asked her if she can at least tell me how many patients are in front of me. she reluctantly went to check for me, and there’s 4-5patients before me. If she can do a little math, she can easily tell me assuming 30min for each patient, I need to wait at lease 2-3hours.
As I wait in the waiting room, I observed that there are patients asking the front desk how long they will have to wait. Some of them complaining that they’ve waited up to 2 hours. The front desk and MAs just tell them to keep waiting, without giving an approximate waiting time.
Overbooking is a problem in many clinics. But
a good patient care can make a big difference. In this office, receptionist are just chatting with each other. The MA acting as if she’s busy and showing her impatience as if patients are wasting her time. No one is trying to keep patients updated. They just don’t care.
The last time I went to this office WITH an appointment, I also waited for more than an hour, and I did not even get to see Dr. Xiao (which I made very clear that I want to see Dr.Xiao when I made the appointment). Every time I have to deal with their nonsensical attitudes and long waiting time. This time I end up leaving without seeing the doctor because of the horrible service and I can’t spend the entire afternoon waiting.
Note to Dr. Xiao: Please hire people who are compassionate and caring. Or implement some patient care training. Employees in this office obviously doesn’t even try to pretend like they care.
Quick Facts About Xiao Huifang MD
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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