WVU Medicine - Harpers Ferry Family Medicine Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I had to go in to get my Nexplanon placed today and the three ladies I had were a ln absolute delight. I was super nervous about the whole thing and they were so kind and funny. I only remember Dr. Kleimans name. I’ve had her since going back to this particular office. She always does her best to help me with my mental health as well
After not having been to a general practitioner in over a decade, I decided to establish primary care with Harpers Ferry Family Medicine. As someone young and without a list of health issues while also being healthy overall, the process was very simple. During my visit, both doctors seeing me were welcoming and friendly in addition to helpful for the few concerns I did have.
Prior to my appointment, the wait time was minimal. However, future appointments can only be up to nine months in advance, which is unusual to some degree as it is typical to schedule annual visits. Nevertheless, this is not a major inconvenience although a follow-up call will be required later.
Sara Dickie sat on her laptop, refused to assess my back until I pulled my shirt up and asked her to. She seemed aggravated and short on time, disregarded my concerns and ultimately overlooked serious cervical issues on X-rays, refused to order an MRI and then had no follow-up with me afterwards. It wasn’t until an ER physician recommended the MRI that they found huge bone spurs almost severing my spinal cord, requiring immediate surgery. After seeing physicians ordered by the surgeon for follow up care, I called to get an appt for a minor issue and was told I was dropped for seeing one of the docs I was referred to for complications. Im a compassionate nurse who advocates better for others than myself, so I’m disappointed she didn’t recognize my desperate cry for help and treat me with respect knowing that’s common for medical providers. Extremely disappointed… have taken my kids there, but they wouldn’t know because I was just a medical record #.
My family has been going there for years. We are still going there. The doctor is good and the nurses are nice. I revised this from 3 starts to 5. It used to be 3 stars because they had some major issues with their phone system but they have seemed to have fixed that and I no longer have a long wait time to make an appointment. Our wait time in the waiting room is always short and the place is super clean and quiet and friendly. I'm really glad that they listen to their patients and fixed their phone issue.
This place is horrible. If you need a routine close place to give you a well visit paper here you go. I genuinely love some of the doctors. However administration is hell. It takes months to get an appointment and I took my 13 month daughter who seemed off with her breathing and they literally said they couldn't even have a nurse look at her or oxygen levels. All they want you to do is overpay for medical care at the hospital. First place I went to out of WVU medicine immediately treated her asthma HEALING her as that should be their number one priority. Absolutely ridiculous.
Our family has been loyal to Harpers Ferry Family Medicine for over 20 years. In that time, things have slowly just gotten worse and worse. I have to take water pills because I have kidney disease. I will swell really badly and my blood pressure goes crazy high without them, which is how I ended up with a 3-day hospital stay in 2019. That being said, myself and the pharmacy have been sending electronic requests (their preferred method of communication) for 8 days and now I have run out completely. I have emailed the doctor. I have called the office only to have to sit on hold for 15 mins and have it time out and get dumped into a voicemail. There has literally been no contact from them as to why they won’t fill it, even though my kidney specialist has me on it long term. I’m at my wits end with these people. They don’t seem to really care too much about their patients, even if they have severe health issues.
Scheduled a new patient appointment in February, got a call on June 1st an hour before my appointment just to tell me that the doctor I was supposed to see wasn’t in clinic yet. Wanted to reschedule me out to the end of September after already waiting for 3 months. This is beyond unacceptable and I’ll never be a patient because of it.
Everyone is very nice, but the whole practice is disorganized. I was sceduled and I sat over two hours and than was told that I was sceduled to early because it would take longer for my insurance to get verified because it was for birthcontrol. So they canceled out the payment for that day. For a month I called and called and I just kept being told its not verified yet. It took for me to call my insurance myself to get them to get me in before my birthcontrol implant was due. I was promised to be squeezedd in with the woman doctor who I originally had , but was told she nothing available. So I was sceduled with Joseph Enfonde. I was not told he was a resident who just graduated and was training. He was nice yes, but he cut my arm open way to much to remove the nexplanon. I bled for two days and had a very big gauge in my arm. Its been two weeks and is not heeled completely. Another reason I noticed he was new is because I watched him keep the same gloves on that he did my procedure with to pull his pen out and write when my next implant date is due. Very un sanitary.
Quick Facts About WVU Medicine - Harpers Ferry Family Medicine
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 08:00 AM - 05:00 PM |
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
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