World Golf Village Renaissance St. Augustine Resort Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Spa
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Daily cleaning of room, everybody was super friendly and helpful. Eleanor at the front desk always went above and beyond to answer and help with any concerns we had. She was very kind, thoughtful and very sweet. Chris was very helpful in arranging our shuttle bus to St Augustine, gave us excellent dinner suggestions and other ideas. The servers at breakfast very nice. Buffet breakfast had a lot of choices.. I definitely would recommend this place and stay here again!!
The setting for World Golf Village Renaissance is lovely. We had a wonderful stay. Our room was very comfortable and provided all that we needed. The staff is excellent. Front Desk Manager, Jay, is especially gracious and helpful. Housekeeping was also excellent. The breakfast buffet was very enjoyable with items being replaced continuously by the chefs. Everything was clean and inviting. Beautiful areas to sit inside and outside to enjoy the surroundings. A peaceful and restorative experience. So glad we selected this property to experience. We will return again.
Upon arrival to the hotel after a long morning 2flights from Philadelphia to Atlanta and then Jacksonville we had another 45 miles to the hotel. After checking in which the staff was excellent we dropped our bags in our room and then headed to the bar and were greeted by Robyn who couldn’t be nicer and her drinks were outstanding. I had a Vodka and club and my wife had an Espresso Martini. Over then next 2 days she treated me and others with great conversation and gave us some tips on what to see during our stay. We really appreciated her and want to make sure she is recognized for her service and attention to her customers. I should not we were there for a wedding and we had quite a crowd and Robyn was unfazed. We are planning a return next year.
Nice hotel, we had a King suite, spacious and fridge and microwave included. Cool balcony view. Staff was very friendly and helpful. Pool is nice and heated with hot tub on the side. Cool circular fountain that is about 1/4 mile to walk around it was very nice. Overall we had a great stay! We were there for the international 9 ball open and had a great time!
Enjoyed our stay this past weekend. Hotel was nice, but in need of some upgrades. Breakfast buffet was very good with an excellent assortment of food. Very tasty. Bar tenders were excellent, very friendly and engaging, thanks Kelly !. Drinks were good with quick service. The highlight of our stay was the shuttle driver, Carter, who took us back and forth to downtown twice. He was very courteous, friendly, and engaging in offering helpful information as well as getting us safely back and forth. He is definitely an asset to the hotel. Also, John was very accommodating with any questions we asked and a great mentor to the other employees working with him. Chris was also helpful in setting up our shuttle times and is an excellent instructor for new shuttle drivers. He definitely knows road safety and driving defensively.
Thanks again gentlemen for making our stay relaxing and trouble free.
My fiance and I stayed at this location due to our wedding venue being in the same area. Overall the room was nice but could use some upgrades. The staff were very friendly and helpful. Melissa at the front desk assisted me with all my requests. John went above and beyond to assist my husband and I as we were checking out and loading our cars. The shuttle driver that evening assisted the entire wedding party by getting us to the venue and making frequent stops throughout the evening to ensure we all were able to get back to the hotel. There assistance allowed this Bride To Be, the opportunity to enjoy my wedding weekend and not stress as much. For that I'm very thankful. Superior customer service!
This is an older hotel that has been renovated. The old saying of "you can't put lipstick on a pig" applies. It looked great until we got to our room. Old mattress, sheets with holes in them, mold in the shower, moldy wallpaper around toilet, rusty light fixtures in bathroom, etc. All of the staff we encountered were courteous and helpful. The food was good.
The Good: the staff are great, super friendly and helpful, and the breakfast buffet is excellent. We stayed for a conference and the catering was surprisingly good as well. The room rates were very affordable.
The Bad: the rooms are pretty tired and need to be remodeled. Peeling wallpaper and a broken toilet paper holder in the bathroom, broken curtains, flat pillows, and worn out carpet in our room. A nice upgrade would be microwaves in each room, as there is already a decent mini fridge and bar counter. There is only one communal microwave in the lobby if you want to eat any leftovers. Unfortunately, the acoustics in this hotel are absolutely terrible. Noise from the central atrium and bar area echoes throughout the hotel and can be heard in all of the rooms, even those on the top floor. Every night I could hear people talking and laughing downstairs. On our final night there was a wedding taking place and it was incredibly loud to the point where it sounded like a school cafeteria in our room, making sleep nearly impossible. This is due to the design of the building which has the suite doors centered around a giant central atrium which acts as an echo chamber. It would be nice if the hotel would institue quiet hours and ask guests to keep it down or move to the conference room areas after a certain time each night. Overall I would not stay here again or recommend it.
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