World Car Kia New Braunfels Info
Amenities
Service options
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
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Repair services
Payments
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Checks
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Credit cards
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Debit cards
Best WLM Reviews
Audry was very helpful. I made my appointment online and while it was a ways out, I appreciated the fact that Saturday appointments were available. My car was serviced and washed, overall a good experience. The only thing I would suggest is perhaps adjusting the temperature in the dealership as it was exceptionally warm and there wasn't really any snack machines or the like available. The free bottled water was awesome.
Scheduling was easy & offered several same day or next day avail times. Was greeted immediately by Liz who was outstanding in her customer service & kept me informed from the time I dropped car off to when car was ready for pick up. Super friendly & very accommodating. Best customer service I’ve had at any dealership for service. I was orig told car could be up to 2 days. Told Liz I really needed my car back same day & she didn’t disappoint. Had car back within 7 hrs!! Liz was considerate & started my car up with A/C on to cool before I had to drive. Way to go Liz …….its the little things that made my experience so wonderful !!!
Almost 2 years ago, we were in the market to buy IKEA and visited car Kia new Braunfels. When we walked in, no one was there to greet us. It was absolutely Empty of employees. I’m not too sure exactly what happened during the span of time since then, but the service was spectacular when I was there last week. I was greeted with a smile. My schedule was kept the service was impeccable. I got my car washed I was kept in contact via text by the service representative that was assigned to my vehicle. The experience was great. Typically I would use. an outside company to do oil changes and service, but if the service continues to be this good, there’s no need to do that anymore. Way to go car Kia, new Braunfels, the service manager, and all of its employees who made me feel very welcomed in their store!????
A particular shout-out to Audrey for helping me with my last service department interaction! She demonstrated what has always been good:
- Clear questions
- Clear reports on findings & recommendations
- Clear estimates
- Willingness to say "I'm not sure about XYZ, but I will find out"
I was pleasantly surprised when, while awaiting those clutch parts, the battery replacement and needed oil change costs were no different than from a parts store/my regular oil change place!
Even the clutch parts were lower than I expected! And Audrey found some discounts that helped!
I bought my Soul from them in 2012, and have had that "Old Soul" in just a few times for repairs.
Whether for a factory recall or the recent clutch repair, the Service department has been wonderful.
Communication has always been timely, and technician reports clear and helpful.
I have to selected 1 star b/c no option for 0. Service department is AWFUL and INCOMPETENT! Do yourself a favor and avoid this car dealership. The lack of knowledge and empathy for his Service Manager Tony White and Service Advisor Audrey went above and beyond of normal. Firstable, Mr. Tony was very rude and refused to provide the service regarding some safety recalls issues that my unit has without even verifying he was wrong. Then, when he finalize realized it was wrong he referred me to Audrey. She was friendly at the beginning but now is not even willing to take my calls and handle my request with respect and honesty. She always say, I'll call you back but never does. Is evident she's just avoiding me, give excuses. Today, finally a lady named Jenny gave more excuses but at least was honest telling me to try another Kia dealership because they don't have a ETA to help me with the safety recalls of my unit. Very disappointed of the type of people that take care of this Kia dealership. I was thinking to buy another SUV, but definitely it wont be in this place. Thanks for nothing, and I hope you guys re-structure your values and principles. Please strive to be better persons, wish you the best and have a wonderful day. Hopefully Mr. Rick Pereira has an opportunity to read this.
Update: 12/11/2024
Per Tony White request, called 830-606-7840 and direct me to a voicemail. Called at 830-627-3697 and talked to Jenny, first she hang up the phone on me, next time she apologized and it seems this time Jenny was a little bit more oriented in providing a better customer service, she took a message for Tony and Rick to call me back. because Tony was busy doing an interview and also Mr Rick Pereira was in a meeting.
Update: 12/17/2024
Hi Tony,
I just want to clarify that your service department still HORRIBLE. Since my last update 12/11/2024, I'm still waiting for your call back or Rick Pereira. You still have not care about the safety recall my unit has. Please don't try to play the I don't know game, you all know the details of my request. It's fine, I understand when people are holding position that they don't know how to handle and provide exceptional customer service. I will hold you and your company liable if anything happens to me due to this safety issues of my unit that you are not handling with respect and in a urgency matter.
Jali was such wonderful help for our girls first vehicle purchase! Friendly, patient, and made the whole process stress free. I would recommend her to anybody looking to purchase a vehicle. The fact that she stopped and listened was not only professional but put us at ease and not feeling rushed. World Car Kia New Braunfels is doing something right!
World Car Mazda and Ismael were GREAT to work with! I was looking for quite some time and went to quite a few dealers for a car for my son. Ismael was very patient and helpful throughout the process, AND he went above and beyond to make sure we got what we needed! He made the process very simple!
We got the good deal out of many other KIA. We interacted with "Jerry" has lots of patience in explaining the same even twice The only thing is we should have patience to listen to him ????. But the service by him is good. I reduced a star because there are few minor disappointments that happened in getting the car cleaned and minor scratch repairs, but somehow they managed giving us a good vibe on them too. Jerry keeps calling us about our experience with the car.
Quick Facts About World Car Kia New Braunfels
Today
Opening Hours
| Monday | 07:00 AM - 08:00 PM |
|---|---|
| Tuesday | 07:00 AM - 08:00 PM |
| Wednesday | 07:00 AM - 08:00 PM |
| Thursday | 07:00 AM - 08:00 PM |
| Friday | 07:00 AM - 08:00 PM |
| Saturday | 07:00 AM - 08:00 PM |
| Sunday | Closed |
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