WoodSpring Suites Texas City Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
The staff here are amazing. They are more then just your average friendly. They get to know their guests and they are very accommodating. The room leave not much to be desired. The nightly rate is comparable to other hotels without kitchens. So already a pretty good deal. But the prices just get better with the length of your stay cutting your nightly rate by in average $20/night if you are paying for a week. The only complaint I have are the guests that are current longer term guests. Treating the interior halls and outside parking lot as if they are at home and leaving these areas in disarray at times.
I like it here. Its safe and it was easy to get settled in. Price is good. The building is a little older so you may see a roach or two. I just spray my room and keep it super clean and they dont come out! Staff is nice and helpful and they allowed my Toodlez to stay with me! ???? Thanks guys:)
Natasha Grant
Let me start by saying that I have never stayed at a place that is so unprofessional. I mean it's really bad here. The front desk staff is horrible and loud and they cut off your wifi for no other reason than female jealousy. Everyone has a journey, but this a journey you don't want to travel on. Also, there is no resolve when you call to complain to the Choice Hotels corporate office. My stay here has been a horrible experience and the only solution provided to me was, " Well, we don't give refunds." Enough said!
Upon arriving at this hotel, I found that my room was nothing like what is advertised online. The refrigerator is discolored, the floors are dirty, the bathroom mirror is disgusting, the bedsheets were stained and appeared dirty. There were no towels in my room and I had to ask the service desk for some. They were able to provide towels however I decided to check out. They did not provide any receipt of Transaction and would not refund any money upon checkout, although I did not fulfill the reservation. When the front desk staff that they are not full service motel. The hallways and room smelt terrible, a mixture of weed and dog. Overall sketchy vibes, though it is located in a safe area of Texas.
Worst experience EVER ! My house had flooded and I had to stay here for a month !! Just checked out today September 8th , 2024 . I finally had enough of the rudeness from one of the employees , a black lady with long black/white hair extensions. I have Never Ever seen a hotel run like as if it were their own house and really don't give a Crap about guest that are staying there !! I would NOT recommend staying at this nasty place ! The halls smell bad ,rooms smell , groups of people are always hanging outside smoking weed !! Trash everywhere on the grounds in the back of the building . Lord forbid you need any towels or wash clothes ( that they charge you for daily ) to use while your staying there because 90 percent of the time they don't have any , their excuse is that people steal them !! Their are at least 5-6 broken down cars on the property. Roaches in the rooms and stains in the ceiling in the bathroom from a leak from the roof. First few days there they painted / or used insecticide in the emergency stairs on both sides, the smelll was sooooooo overwhelming that I had to ware a mask , smelt like pesticide not paint ! My car was scratch by another car on my door . But my last straw was last night !!!! I worked all day and left my service dog in the hotel room while I was gone , got off at 2am in the morning and when I got back to hotel I could Not get inside , my key pad would NOT open the door , and YES I paid for my room that morning, so WHY can I Not get this door open to get to my room to take care of my dog ???? Called the emergency number and the SAME nasty women finally answered the phone after I called 3 times , obviously she was pissed because I woke her up ! I told her my lock Scaning key want work , I paid for my room this morning, WHY can't I get in !!!!!! All she could say was I'm charging You 10.00 for being locked out because she has to come downstairs to let me in ! I Said No your Not ! It's not my fault my key does not work on this door !! She did Not care that she was going to charge me anyways . I said how am I supposed to take my dog out if I Can't get back in my room ???? She said I guess your going to have to leave you door open !!! Wth ??? She walked with me to my room and my key actually worked for my door , but Not downstairs, soooooo tell me wth is going on with this place !!!! So this morning I got up went downstairs to talk to the general manager she's not there , same mean woman there agin said she's nor here and Not to poke my head in the window looking for her ! She then again said she was still chaging me 10.00 for being locked out last night , even though it was Obvious it was NOT my fault ! She was again very rude and disrespectful towards me , so I went up stairs and packed to leave . I paid for yesterday and had a zero balance, but yet she said I owed 50.04 today even though I was out before 11am. Please people DONT stay here , believe me you will regret it ! And yes I have already called corporate.
Rooms are very dirty. Hallways smell like weed. The vibe feels very uneasy and uncomfortable due the location and attraction of people to the hotel. I do not recommend this place. I checked into my room and left 20 Minutes after to a better hotel. We did not not receive a refund either.
Horrible rude staff. Dirty disgusting rooms. Just a full bed- no double queens as booked. No refunds
Room literally smelled like fish chum. I cleaned and cleaned. Washed all bedding ect..
All on my dime and my time- trying to be able to bear it. Never got the dead fish smell out.
Never again!
Talent is the best! I've been Gere since December and she gas turned this place around 1000 better! Amazing staff affordable prices
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