WoodSpring Suites St Louis St Charles

Very disappointed. I stayed one night and needed to check out early due to a family emergency. They would not even consider it. Manager was asked at least twice, once by myself as I was checking out and by a third party company, with whom I booked it.

No refund. I understand policy, but there should be special circumstances. I am so disappointed in this hotel. I could not help the unforeseen emergency. I was fine paying one night, but charged all 4 nights!!! Absolutely ridiculous.

They charged over $400 for one night. I have never been treated so poorly.

Edit- they did call you, as I was on the other line waiting. They stated exactly what you said.

I completely understand your policy, but to not have any extenuating circumstances is both unprofessional and disrespectful. What if someone had died? Just a little compassion can go along way to help promote your business. Sadly, your response was to restate what you already said. Thank you for reaching out.

After telling them my license was expired since I had just arrived from overseas deployment and hadn’t been able to renew my license. I told them I had my current valid military ID. Then they wanted to take a picture and photocopy despite telling them no as it is against federal law. So they just immediately turned me away and will charge the night regardless. Because I didn’t want to comply with their polices… so I should’ve just broken a law to comply with incompetent and ignorant management. I’d stay away from this place. No service what’s so ever.

If I could give 0 stars, I'd ask for negative numbers. Staff was schockingly rude, bordering on harassment, and completely inept. Not child friendly in any way, and told my family they would be trespassing if they visited us in the hotel. Shower barely worked, no hot water. We would've been better off literally anywhere else.

Was given a handicap room. The shower was horrible. I'm a short person and I had to bend over to wash my hair. The shower head would not stay up. The heater in the room would not heat it more than 67. Only one thin blanket on the bed. And the towels are very small. Not much bigger than a hand towel. When asked for a second towel they wanted an additional $10 to use another towel. Will not stay here again.

I stayed here about a week ago, I had a pleasent experience, I have a service dog and not a ESA , they asked what his task were and I have no problem telling people . I travel a lot for work and I thought I had found a good place. I booked this place through agoda. We'll I went to check in 11/9/24.

Mind you I've been here before with my service dog. It was raining so I left him in the car since I didn't have a problem last time I stayed here and the staff was friendly and I had gotten to know them. I have ptsd, night terrors and extreme anxiety going some place new, but since I have been here I felt relaxed. I went to check in told the lady why I have a service dog, she then called someone and she told her my story felt fishy. And if it was a service dog it would be with me all the time. They wanted to charge me 100 deposit which I knew of but then add a 20 pernight pet fee, the lady then asked where is his service dog paperwork and rabies vaccine paperwork. Which it is against the law to ask the questions about service dog paperwork . She argued that she can ask for the service guide dog papers.me my anxiety was building and I could feel I was getting ready to explode but since my dog was in the car I left so I wouldn't end up in jail and him have to go to a pound. I also booked this through a company called agoda. They said they have been trying to get a hold of the property but couldn't get a hold of anyone and they will have to email them to see if I can get my refund.

Agoda that's a whole different story (DON'T USE AGODA)

Never again will I stay at this place and I will be putting a fraud alert on my card for this hotel. They are the ones that broke the booking not me by not honoring ADA guidelines , I've attached the guidelines to this post so people with disabilities and services animals know there rights. AND KNOW NOT TO STAY Here. Today agoda said they talked to the property and now the property said that since i can't show proof of vaccine records or proof it's a service dog I still have to pay a pet fee. I told the lady at the desk I can show PROOF of vaccination records but she cannot ask for paperwork on a service dog. This hotel is using the wait to the last minute when you cant cancel policy to get to keep the money from your booking then not have to let you check in. Then they turn around and rent that room out again so they make double the money. This hotel is a disgrace and very crooked. Do not book anything on line and don't even use this place.

After reading your response I can tell you are very dishonest. She even told me it was the manager. And your wrong I told her I can show proof of vaccination he has his tag on him. And then she said service papers showing he's service dog. I even have it in the email from agoda saying this from you since I couldn't provide paperwork or proof of service dog and vaccine records that is the reason you will not issue a refund And that's fine I will be taking this and filing a complaint with ada gov. Because yes as it states most of the time the dog has to be with handler but it's not at all times. As I even explained I had been here before and I did take him with me the first time and everything was pleasant. I left him him the car this time because I felt from my last visit see previous comment in thread. And I did attach the guide lines even on that matter since his primary job is my not terrors I was also not sleeping when checking in so he does not need to be with

Again I will say this this place is crooked they new I was bringing my service dog when I booked this, they waited until check in to tell me I need 1 proof of service dog and 2 vaccine records. Go ahead and post that video on here let them see from the time she called the manager and it wasn't the ada line you say it was. To the point I got upset and yelled and left.

But again I will be posting more of the ada guidelines so you can get better acquainted with them. Your dishonest practice shows from all of the other reviews for people with disabilities that has posted.

Was not informed of having to put a hold on the room I would have done it prior to the day I was going to leave. Received a phone call from Hannah stating I needed to put hold money down I stated to her it would be by 3:00 I held up my end. She was pleasant unlike Sarah.

I was told I would receive my hold money back within 5 to 7 business days.

I was dumb and never received an invoice showing the hold money that they had received from me.

My room was meticulous when I left. The only thing that was used was the bed. I did have two dogs with me, but I picked up even every piece of dog food that may have fallen out of their bowl never used the bathroom except to use the sink. Every piece of debris from McDonald's what's thrown into the trash can.

It has ever been over 2 weeks still waiting on the whole money to be returned to me. This motel keeps telling me it is my card that is at fault yet other refunds have been returned to me and showed pending right away.

I called and spoke to Sarah send me something via email to show the hold money and the return or release of it and she refused. She said it was against their policy. I'm not buying this at all I paid the whole money I should have something that shows that I put that whole money down of $104 and the release of the whole money of $104. I feel as if I have been taken advantage of and lied to. Not one person at this hotel has tried to be helpful they've been very rude and short with me.

WORST PLACE EVER!! Kicks out military family and called the cops. Didn't do anything to deserve it. All because my husband didn't wear his shoes out the car and we had a friend come over. Told my mom she was lying about her service animal because service animals don't come with paperwork so they denied her! The staff are very rude and super unprofessional and like to scream at you when asking questions

I'm wondering why they are kicking people out and stealing their possessions. Service dog or not this is not how you do business.

Highly disappointed would not travel with them $1500 worth of belongings stolen. Your reply can be don't believe what you see on TikTok but your reviews are worse and well before that. Owner must not care how customers are treated. Regardless of how someone has come to stay at you place they should be treated with respect. Your replies to every review are rude and disrespectful.

WoodSpring Suites St Louis St Charles Info

Amenities

Other

Amenities

Best WLM Reviews

Quick Facts About WoodSpring Suites St Louis St Charles

Opening Hours

Location

Other Places