WoodSpring Suites Savannah Pooler Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Infested with roaches !!! Save yourself the headache and used your money for a better quality of extended stay hotels in the area. My husband and I relocated to this area for work. We knew prior to our arrival, we had about 3 weeks until our new home was ready for us to move in. So we looked online and researched different hotels to suit our family needs temporarily.
We packed literally the bare minimum, and drove to Pooler, Georgia. We are very clean and tidy people. So when I tell we were disgusted, that’s an understatement.
We stayed a total of 13 nights at the WoodSpring In Pooler room 320. With hopes each day it would get better and even reported our concerns to the Front Desk Personnel who don’t normally arrive until after 9am closer to 10am.
The location was the perfect for our commute to work but what is not mentioned in the posted reviews is the roach problem, the poor customer service (Cynthia at the front desk I’ll discuss later) it’s supposed to be a non smoking hotel (that’s a joke) guest are smoking inside and outside, many guest meet up in the parking lot drinking and partying, broken down cars in the front of the establishment, entry/exit doors left broken and unsecured covered in caution tape and the laundry room was for lack of better words “poorly maintained” some washers filled with black water and a horrendous smell oozing from the open machine labeled “out of order.”
We’ve never stayed at any kind of extended stay hotel before, so it was to our surprised basic hotel amenities weren’t inside the room. You have to bring your own everything, literally. You also had to change you’re own sheets (which honestly we preferred) unfortunately that was only during certain times of the day if no written signs weren’t posted which read “no laundry exchange today.” We even washed our own towels. No one clean our room for 13 days, I believe the front desk advised you can pay extra for more frequent cleanings or housekeeping would show up after 3 weeks.
After our initial complaint about the roach infestation, instead of being offered a different room. The front desk said causally “we will send pest control” and a few hours laters a man who identified himself as maintenance entered and sprayed pesticide.
I kid you not whatever he sprayed in our room, attracted bigger and more roaches. At that point we’ve had enough and my husband spoke to Cynthia at the front desk who advised our only option was to leave and if they moved us it would spread the roach problem.
Concern I called the hotel, in hopes to speak with Cynthia and find out instead of addressing the issues we brought up she suggested we leave because according to her that’s the best they have to offer.
I did advised Cynthia we did not have a problem in our previous home with roaches, we only relocated to this area for work and haven’t seen them until into we checked into their hotel.
Cynthia nonchalantly told us that was our only option take it or leave. So I advised her we would not be renewing our weekly stay. Cynthia advised we needed to be out by 11am. Then watch and laughed as we pack our vehicles in the rain. She and other employees exited the building just to mock us telling others, which we overheard them jokingly saying that’s room 320, they been complaining about the hotel, as if it we were some spectacle to watch.
Concern with our guest experience, I reached out to corporate. As of four days ago, no one from the hotel has reached out to address our concerns. I pray this comes as a warning to anyone looking to stay at WoodSpring in Pooler.
-Be aware and stay blessed
This place is unbelievable, I went down to the front desk to get more pillows, due to a medical emergency. The guy at the counter said sorry but we can not give anymore pillows. Tried explaining the situation and how it is a medical concern. He didn't care to hear it nor did he want to help. The room is dirty, stains and dirt on the walls and looks like the floor has not been cleaned in awhile. Save your money don't stay here. They don't care about there customers nor do they care if it is a medical need or not. Complete violation of medical care or needs.
Went to work all day, co.e back and no fresh towels, soap, nothing done. Called front desk, told me I can come down and get my own towels and soap. Never again will i come here
Staff is extremely helpful especially the manager, Symphony, y'all are truly awesome! This location has made my little family feel right at home away from home, so thank you for everything ????
I am giving them 5 stars because #1 their customer service. Amanda the housekeeper has exceptional customer service and made me feel at home during my stay. The hotel is in a surbuban community, local stores nearby within walking distance. I felt safe and had all bare minimum necessities I needed, of course it's not a 5 star resort but for someone on a budget? That wants a safe, clean, place to stay in a nice area this is the place to go. Thank you for your hospitality
Really nice set up. Remember you always have to bring your own dishes. It has microwave, little stove and fridge/freezer.
Hands down the worst hotel I have ever been forced to stay. Checked in very late only to find a pile of puke under my chair next to my bed. Well since I checked in late the help here at night refused to clean it up and said the girls in the morning will “help” me out with a discount. Completely unacceptable. This hotel is a disgusting mess that I will actively seek to avoid at all costs in the future. Avoid if you value sanity and common decency.
I do not recommend staying here for an extended period of time. We were here almost 2 months and our room wasn’t cleaned once. We asked Karen at the front desk when we could expect our room to be cleaned and she told us “I don’t know. I don’t make the cleaning schedule”. Her and the female manager are the rudest people I have ever dealt with at a hotel. Robbie was the only polite one. People smoke at all doors so you can’t walk inside without getting hit with a cloud of smoke. The beds are uncomfortable. Save yourself the headache and stay at a different extended stay.
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