WoodSpring Suites Naples Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
I have never been so disappointed with any hotels,I have booked through booking. This one was a first and it's been two weeks now I am forced to get the bank involved. I had too many out of town guests for Thanksgiving, I decided to get a hotel room to help accommodate. Normally I use Marriott but the Fairfield was booked and this was closer and affordable boy was i wrong. This first room had missing pieces from the ceiling, they changed it the second room had missing pieces and a few more guests than I would like to share rooms with ( roaches and bugs). My guest went and show those pictures to the manager because they had small children they can't stay in this condition, they were told they are okay to seeks other properties. We had to pay extras because of the last minutes, but it's been two weeks I am still waiting to have my credit card refund. The manager is very rude on the phone and not very helpful.
I usually go online and leave a review about the manager or the corporation if they provide a higher than expected level of service. In this case, I wanted to talk about the staff. They are wonderful! I specifically wanted to point out the exemplary service by Juan the maintenance engineer/handyman/cleaning person and repair technician. Juan is a pleasure to be around. Regardless of when I see him whether he is working on the property or not he is always pleasant and does an excellent job over and above his required duties. He is always super friendly and makes me feel at home at this extended stay hotel. It is a pleasure to see him on the property every day and the company would be well served to retain him. I recommend staying at this hotel if you are traveling or just need temporary long term housing.
Clean, comfortable, and quiet. They were out of regular laundry soap though, and didn't think to offer to sell any behind the desk. That would have been a nice above and beyond service thing. They just had tide mixed with bleach, and my clothes can't handle bleach, so I just rinsed them and dried them. At least they won't stink on the way home ????
As an extended stay guest at this hotel. Please be advised, all the entryways with the exception of the front door are broken. There are signs that suggest they are working on a repair yet remain neglected after 4+ weeks. Don't be fooled by the FALSE advertising! Additionally, the coffee machine has been ordered "weeks ago". Front desk agent Eliza states the vendor has delayed the delivery. Hmmm. How complicated is replacing a coffee machine? Probably false story as well. During my stay the hot water didn't work for 2 days!! And they could careless when questioned about this matter. However, the topper is this new "general manager" Joe Payton had the front desk agent call me at 10 pm requesting for me to come by the front desk. Turns out he wants to challenge me about feeding an innocent kitten. I answered honestly that I was. He then stated this is against policy and I tried to reason with him that there is not an accumulation of animals. It is a single kitten. At this point, he treated me as a trespasser and called the police. I explained to the new GM. Please I'm not from the state, let me take this as a lesson and stay the night seeing as I was already paid until the following day. Pleaded allow me a chance to find my next location. He arrogantly said no but he will issue a credit for the day I got kicked out. This savage has not issued the credit and misplaced my deliveries sent to the hotel. Because of Joe Payton and his low class tier of service I was forced to pack all my stuff 1 1/2 months of accumulation at 11 pm and look for other lodging. ||||I will be notifying all media outlets including BBB about how inhumane the general manager, Joe Payton operates in the hospitality industry. ||Still waiting for corporate to respond regarding this matter, over 14 days. ||||For the value you can go to another hotel that may even offer a warm breakfast along side quality guest service. Higher class of professionals.
TO WHOM IT WAY CONCERN: I am writing this review from the Fairfield across the street. The pictures I have attached are from inside the WoodSpring Suites where we were charged for 2 uninhabitable rooms. Upon entering said rooms we noticed an odor like a hamster cage and saw roaches scatter. We counted 20 in the first minute. I asked Ruth at the counter if this happens frequently and she said “Not all the time.” She let me look in a couple other rooms on different floors to see if I could find any more bugs ????????♂️ and I can confirm that the place is infested. Ruth gave me the a phone number for “Paddy,”(maybe I spelled that right) but said that I will have to call in the morning because it rings the front desk and since i was already there It was plain to see I was in a pickle. She was kind and apologetic but as unhelpful as I was helpless. She warned me she didn’t know if I would be able to get my money back there is usually a NO REFUND POLICY and assured me again that there was nothing she could do except to suggest that I talk to Patty. Wish me luck! WHAT A NIGHTMARE!
Good price and convenient location next to I75, but room was very basic, i.e., bathroom had no amenities, shower was one piece plastic and had only one hand hold down near my knees so difficult to get clean all over (I'm 79 and need the handholds). Had full fridge, old, and small range top stove I didn't need. Small bed pillows not useful for sleeping. Nice laminate floors throughout and air conditioning worked well. Housekeeping only once every two weeks. Ugh. Wouldn't recommend
I have been here a little over a month. I am waiting for my apartment to get finished being built so I can move into it and I decided to stay here while I'm waiting. I couldn't have pick a better place! I just love it here! It's clean! It's quite! It's very friendly! I really can't say enough about Woodspings Suites! Thank you to everyone that works here for making my experience here a nice! ????
Positive: Air condition Negative: First TV did not work I reported it three times downstairs no one came to the room to fix, also the room smells ,also I paid for a handicap room the one I received 417 is not handicap room I was very disturbed never again thank you
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