WoodSpring Suites Memphis Northeast Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
As soon as I got there I voiced my concern about the reviews and asked if I was able to see the room before paying. The ladies at the front desk were very sweet and immediately showed me the room I would be staying. It was very well kept and clean. The reviews say how nasty it is and roaches everywhere. I was there for 2 weeks and only saw 1 roach in the hallway. The hallways did have a off smell to them but still a very well kept hotel. Everyone there was nothing but nice to me and I had no problems at all. The main manager (forgot her name)was AWESOME!! Loved just chatting with her when I saw her. Had absolutely no problems with my cars outside! I was definitely sad when my apartment was ready and it was time for me to go. Would recommend!
Staff at the front is rude and unaccomidating but maintenance is wonderful, willing to go above n beyond to make sure needs are met, love the kitchenette, prices are high and go up with no notice, there are roaches in some of the rooms, I've seen a couple and I keep my room VERY clean, so I sprayed around my room and haven't seen any since, but I'm sure they're still around, some seedy persons around make me nervous bit I simply stay to myself and mind my own business. Good luck getting service from the desk or house keeping, very difficult to contact n work with.
Beware before booking, NO REFUND POLICY.............. I repeat NO REFUND POLICY..........I needed a place to stay because the ice storm that rolled through and took out my utilities. The front desk staff were ok, but when I got into the room it looked like it had not been cleaned. An there was a smashed dead roach on the wall of the shower, and the window was off the hinges . I asked if I could get another room and she let me preview that room, and it wasn't any better because there was a patch missing in the bathroom floor, and cigarette burns and stains the bed and carpet. I left and booked with another hotel. Came back the next day to the cancel reservation, and the front desk person was more concerned about the no refund policy, which I didn't dispute because they know the place was in bad shape.
Only rated this so it could be seen. It started pretty awful when the staff wasn’t even downstairs when we arrived. He was so unhelpful and made us wait ten or so minutes just to get into the room. Then after he tried to get inside he ended up not being able to because the door lock was not charged, fortunate. Throughout the whole building just as you came in was a strong smell of marijuana so that was pretty great. We tried to get past the rough beginning but after being inside for just a couple minutes we realized there was roaches and other critters that were absolutely disgusting. Oh and to top it off there was other creatures in the toilet. Here’s some pictures to have you guys make your own choice. Kind of reflects on the price though. P.S this was supposed to be a non-smoking room.
The lady at check in was super nice, but we got a nonsmoking room and it just smells of smoke. The shower curtain rod was completely broken from the wall. Screens were ripped. Good size, just needs some repairs. The heater and ac should have filters for the smoke smell.
Nightmare. We had reserved an extended stay room here for my husband for work. We ended up not needing it anymore. Couldn't find where to cancel online. Costumer service was absolutely no help. They kept transferring us directly to the motel. Like we hadn't been trying that for 4 days! Today is check-in and now we'll be charged FOR NOT GETTING AHOLD OF ANYBODY TO CANCEL PRIOR TO TODAY. We were even given the general managers email (no phone number) and emailed that with no luck still. It's easy to book a room and IMPOSSIBLE to cancel.
The stay was not as I expected. But Ms Amanda at the front desk was great and made it bearable . Literally had to put my hand into the toilet to flush it. Wifi horrible. Smoke alarm goes off constantly, so you can’t cook anything, carpet filthy and then you have to deal with rudeness and a unconcerned person (Ms Tina) the supervisor. Very rude, unconcerned and not helpful at all. I’ve been asking for a copy of my receipt for 24 hours and still have not received. Called her back and now she’s not answering the phone. So glad I have left this location. Very unprofessional. If you can afford to go to another place, please do. They are not worth your time or money. People work hard for there money and don’t have to be mistreated by anyone. Learn how to respect and treat people.
For starters, the lady at the front desk was SUPER nice and helpful. The room, well, kinda awful. Beds were folded down like someone had slept in them, there were wet spots on the table and bathroom floor. A used towel was on the table. Things were thrown all over the sink in the bathroom. Stains on carpet, messes in fridge, rusted out drains in the bathroom, and a dead cockroach in the freezer. Live roaches, well, everywhere. And spiders. It’d be just fine if stuff was clean, I could even ignore all the loud noises and smell of drugs in the common areas of the hotel.
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