WoodSpring Suites Linden Info
Amenities
Other
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Free parking
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Free Wi-Fi
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Wi-Fi
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Pet-friendly
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
Walking into the hotel it seemed nice and the front desk staff were nice. As soon as we got to our floor and stepped off the elevator our experience was horrible. The hallway smelled horrible and the floors were noticeably dirty. Our room looked good when we got into it but after walking around a little bit the bottom of our feet were BLACK! I am pregnant but got on my hands and knees with dish soap and scrubbed the floors. There were no hand towels or washcloths, no paper towels, trash bags would not stay on the trash cans, and there was no extra toilet paper. They also had no coffee maker. For an extended stay hotel I excepted better.
I was unable to select less than one star, so I am giving one star. After a long journey, I politely requested an early check-in an hour beforehand and offered to pay extra, but my request was denied based on appearance. I am very disappointed with the management's handling of this situation.
I arrived at the hotel at around 7:30 p.m. to find out that the hotel has canceled my reservation without even calling me. They were sold out. This people are so unprofessional and greedy. They do not care about customer service. They run my credit card even though they advertise themselves as reserve now pay at the property. I will not recommend this place to anyone. They are disgusting and not safe. There was dirty linen right on top of the front desk, and there were several guys smoking weed on their premises. If you want to be okay, do not stay at this terrible place.
Dear Mark Kaylor,
I am writing to formally lodge a complaint regarding the service I received during my stay at your hotel, WoodSpring Suites in Linden, NJ, on August 17, 2024.
I arrived at the hotel at 10:05 AM after having been checked in over the phone the night before for my prepaid reservation. Upon arrival, I had to wait until 11:15 AM for the front desk agent, Danny, to finally show up. When he did, he completely disregarded my presence, prioritizing his food delivery before acknowledging me. When he finally addressed me, it was with a dismissive "How can I help you?" He then proceeded to handle my request for a room key without verifying my identity, which is concerning from a security standpoint.
Unfortunately, the key card provided did not work. After two unsuccessful trips back to the front desk to resolve the issue, I was told to come back down instead of being offered the courtesy of having a key brought to me. When Danny finally agreed to accompany me to my room, I was left waiting by the elevator for several minutes, only to find him eating again when I returned to the front desk to check on the delay.
When Danny and a female staff member finally arrived at my room, they discovered that the door batteries were dead. Despite their efforts, they were unable to fix the door or provide me with a working key or an alternative room. It has now been 40 + minutes since this ordeal began, and I still do not have access to my room.
This entire experience has left me extremely agitated and stressed at a time when I should be able to rest and enjoy my stay. The lack of professionalism, hospitality, and basic customer service is unacceptable.
I think it is fair to receive a resolution to this matter, including appropriate compensation for the inconvenience and stress caused.
Thank you for your understanding
Sincerely,
Daniel A
My stay continued
I was in room 332 which I found out was a known problem room with its lock. Front desk didn't bring me up a key they were going to change my room. Front desk said they can't leave the desk as the reason for not bringing me my key or escourt me to my new room. There where 3 people at the desk. The next two rooms was locked and occupied.... it took me 5 tries to get a room with a key that works and the staff was more than happy to have me keep going up and down unsuccessfully. It seemed like they were enjoying being obstinate and not helpful. I was the only race getting this treatment the other two men in the lobby were treated great while I was getting attitude.
I have never been treated like this ever at a hotel.
burn hole in the sheets, water faucet in tub falling off / no hot water. The T.V remote was broken. I did ask to switch rooms, I was accommodated with, yet it wasnt much better than the last, atleast the remote worked. then to top it off i was woken up in the A.M to women screaming that your employee was sleeping with there husband! while at work! i have it on video as every one on the floor woke up and stuck there heads out to see whats goin on. I paid for a hotel experience but got the a low rated motel experience. the rooms seemed clean though.
I came here because my flight was cancelled and needed a place to stay. Took a lyft from the terminal and it was $25. Really nothing around here and the hotel is fairly austere. The staff was very nice and coming in at midnight, they were busy as they reached capacity. I stayed in a room with kitchen. But, there is no breakfast, no coffee, basically only ameneites is soap and towels. There is really nothing around the hotel for food, closest restaurant seems to be a 10 minute walk. But, it was the least expensive option in the area in the middle of the night, so i am grateful to stay here.
My experience with this hotel was trouble, I had call ahead to book the room the same day around 9pm, but when I arrived at 11:00pm they waited until I check in and paid for the room to tell me I had to wait an hour so they can clean my room. The woman that was at the counter was very unpleasant and unprofessional. When I got to the room, they had not changed some pillows case on the pillows. Very disappointing after waiting on my room to be cleaned. Don't get me wrong the rooms are very nice.
There are lot of issues I found in this hotel.
1. The floors, they are so thin, you can hear everyone walking from the room that’s above you. And trust me, it will be very annoying having to sleep in your room if you happen to have people with kids above you or people who can’t sit down.
2. Desk receptionist. They are unable to help you with noise issues unless it’s past 11pm, they said. So I had to deal with noises for a total of 9 hrs straight (for the 2 days I stayed there) of people stomping on their floor (not sure why they were so noisy for so many hours.)
3. WiFi. WiFi isn’t free. You will only have 1 day of free WiFi. After 24hrs, they will charge you.
4. No matter how many people you book in to come with you in your room, you will only have 2 towels in the shower and half (yup, half) TP to use. I’ve never seen a hotel like this before.
5. Don’t! Just don’t go to that hotel. Even if you can’t afford other ones, avoid it and take the risk at other places.
6. On their page, it says that they offer breakfast. I paid money to stay at this hotel because of that too. The next day, I called the front desk and found out that they offer no breakfast. AT ALL! Not even snacks to buy!
7. Good luck. Good luck if you decide to book a room anyways. I am someone with a lot of patience and I couldn’t deal with that.
8. Hygiene. GROSS!
To be honest, I’d rather stay at a motel instead of this place. So so so so, bad.
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