WoodSpring Suites Houston IAH Airport Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Cristen was the nicest and most helpful attendant i have met maybe ever. I never leave reviews but whoever runs this place i hope they take care of this wonderful young lady. Exoerience was great.
First let me start by saying the location is the best thing about the place
Now, let's get to the rest. Daisha, Destiny or whatever her name is, needs customer service skills. She is unfriendly and unprofessional. We called all day, from 7am-1pm to see if we could check in early willing to pay. The answer was no..fine. We wait it out.l and arrive to the hotel about 20-30min. Checked in with 10-15min left. Still wasn't allowed to the room. We go to our car wait the 15min come back in and the girl asks how can she help me. I said it's 3, she says I know.. I say we're ready to check in. You acting like you don't know who I am. She gives us the key, tell us what it will cost if we come.in after 10pm without the key card but never gave us the room number, instructions how to get in or directions to our room.
Then, we're in the room, housekeeping barges in to bring ice trays and a can opener. Now here's the problem for me. Once she opened the door and saw the room was rented she should've stepped back out of the room and knocked out went downstairs to the front desk. Instead she came all the way into the room. ( How do I know she knew? Well, once she opened the door or suitcases was there, the television was on and the bathroom door was closed) .
This not it, there is more. The bed sleeps like a bench. Then they have the light in the room on motion sensor. So, everytime you move the light came on. Therefore, we did not sleep good at all.
I will NEVER, NEVER STAY HERE AGAIN AND WILL NOT RECOMMEND IT TO A DOG
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Employees are rude and sit in an office out of view of customers. In cases where the room key is deactivated without the consumer's fault, the clerk requests a $10 fee, stating that "they don't get paid enough to activate keys after hours." I attribute the lack of professionalism to being underpaid and poor management. The guest is also denied access to the restroom in the lobby because it is only for employees. Dormitory-style operations are carried out at the facility. Therefore, $60 is the going rate. The price you pay is the price you get.
It's an extended hotel and we were place on the 3rd floor. We didn't sleep, babies crying all night. Children running up and down the hall all night.
Do not stay IF you want to get some sleep.
I don't usually leave reviews cuz I'm just not that guy but I honestly felt compelled to which is super rare! And I gotta admit that my stay wouldn't have been as pleasant, care free and just simply a damn good time and for that I must say Thank you Cristen for your wonderful attention to detail and just going that extra mile and actually giving me that classic old school touch that's just not around anymore anywhere you go and that's called being personable and treating the customer with value and integrity... Once again thanks so much if Im ever in the area again for work you better believe I'm coming to this Woodspring Suites again by the airport because of this girl right here! Shout out to Cristen!!! Keep doing what your doing girl! ????
The women that checked me in offered to help me bring my stuff upstairs since the elevator was down and when I looked threw my stuff later I noted that she stole a few things from my gorcery bags and my box she stole 2 brand new airpod pros some steak and some ground beef why she did it I'm not sure but very ghetto behavior I didn't report her but figured I leave the review for yall to know don't trust the staff around your things!! Also they charge a $45 late fee which is crazy for a mediocre hotel the AC isn't strong so you may feel hot
We stopped by for a tour of the place. We couldn't stay, because my boyfriend didn't have an ID. Cristen was awesome. Best custom service ever.
I'm from out of town and recently stated this hotel while in town visiting a relative. Although it was a tough time for me Kristen at the front desk made sure I was taking care of and went out of her way to ask about my uncle every time I seen her she had a smile on her face she was very professional and I'm very happy he was there to help
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