WoodSpring Suites Houston I-10 West Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
I've stayed once before and due to unfortunate circumstances will be going back. It wasn't even a second thought for us. I got a call this evening confirming my reservation and Melissa was more than kind and offered extra assistance! She let me know Tracy was still there....the entire exchange reassured our decision is the right one! It was clean and anything I needed I just had to ask....was more than expected and we both look forward to another new start.....starting here!!
Thank you ever so kindly for welcoming me, and my dogs. Miss Tracy and Miss Keisha have made my stay extra pleasant with excellent customer service. We appreciate the hospitality after traveling a long time.
Nobody wanna stay in this roach ass mold infested hotel. The managers steal money try to have sex wit customers if they can't pay if u don't have sex wit them they put u out water ain't no good nothing mold getting people the manager don't report anything. Something needs to be done here PLACE needs to b closed please don't ever bring yo family here mold will kill them.
One of the worst stays I've ever experienced. My main concern was the constant overflowing dumpster. The putrid smell was constant. The combination of rain flow and Texas heat/ humidity created cesspool. My heart goes out to the handyman. Almost daily I witnessed him rebadging ripped up trashbags. I don't know how he stomached it. My main concerned being the children that had to dispose of their trash in such a hazardous environment. I minor scratch or a scraped knee from a fall could be detrimental.
I've stayed in my share of hotels and I know what a linen exchange is. It's when you bring your linens to the front and EXCHANGE them for new ones... hence the term "Linen Exchange". Instead they take your towels, wash the and return them. Sometimes I turned in my towels in the morning and didn't get them back until NIGHT TIME!
I'm grateful that I wasn't charged for the roaches that took it upon themselves to room with me. But that's another story. All of the entries had faulty doors making it difficult to gain access to the building. Most people just left the doors open. The grass area, sidewalks and driveway had dog poo to add to the filth of the dumpster situation. Management doesn't live on the property so I guess it's not their problem. I actually had the privilege of stepping in dog poo. When I washed my feet I dried them with a company towel. I asked them if I could pay to have the towel disposed of. At first, management insisted that it would be ok to put it in the MAIN washer. I explained that the men, women, children and elders on the property didn't deserve to have a filthy rag with fecal matter washed along with their linens. Eventually they gained some compassion for their tenants.
Last but not least after deciding to vacate the property I asked for a late departure to clean my room to my own standards. Check out was at 11am. Their idea of a late departure is 11:30am. In addition, i had a $20 balance remaining that could have went toward my late departure. Then I was put on the no return list for the room not being clean. A brain is a terrible thing to waste.
The residence are nice and so is the staff with the exception of management. The entire staff deserves a raise and new management. They are money hungry for bonuses and money is their God.
No need to reply. But tell me if I lied.
This is a good place! I was there for 3 months and the staff is great they are very helpful and knowledgeable. The maintenance person keeps that place very clean the rooms are of a good size and most of all the manager is always attentive and responsive for anything the guest need. I am surprised of the comments that this place is nasty because it is not. The take dogs and always make sure the guests are following the rules. It is in a very nice and quiet neighborhood with quick access to stores Gad stations and fast food.
PLEASE DO NOT RENT A ROOM HERE, I requested a reservation on 10/02/2024 time was 6:30 PM approx and after reading the reviews this place is infested with roaches, I called back less then 20 minutes no refunds after 6PM LOL, these scamming trying to charged me, please be aware, next I'm reporting this roach motel the BBB!!!!!
This is a more reserved hotel than the other "affordable" ones around here. It's in a good spot and the staff is incredibly down to earth and professional. They allow dogs but the place doesn't stink. The rooms are very plain but they have everything you need in them.
This is awful, awful, don't come here at all. There are always cockroaches in the cabinet, refrigerator, closet, bathroom, even on the bed. You can easily kill 20 or more cockroaches during the day. The first night, a cockroach came on my baby's face. They don't clean the room, you have to pay to use the hair dryer, iron, and coffee maker, no one changes the bed linen, if you ask for a change, they charge you. The gas stove dosn't work.
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