WoodSpring Suites El Paso I-10 Southeast Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Nicole provided quick excellent service however the room wasn’t the greatest. Mainly the bed was the issue. No bedsheets/bedspread and the mattress was too hard
Also something to keep in mind is the elevators get very crowded around 6am. Avoid going out during that time if you don’t have to
Nicole attends to every need with a depth and understanding that is uncommon. She made our young daughter feel like a typical, regular young woman. She was genuine, loving, embracing, inclusive, and made our family want to come back and stay just to see her!! We were all impressed by her service and her great personality!! If you want service with a heart, visit Nicole.
Scary place with 2 other guests telling me how their stuff was stolen from their rooms and nothing was going to be done about it. After the first night in this motel at best made me have have to get out. Not clean, tiny beds that are obnoxiously loud and crunchy. Also the toilet seat was broken and chipped and flaking in numerous spots. Next day went to go check out early because how terrible this place was and having to fear my stuff being stolen and the lady says her sysyem is down and even if it wasn't she wouldn't let me check out early and give a receipt saying I checked out that day. Instead she says no matter what it will say I checked out two days later than i did so she can charge me and my credit card can't fight it. I then tossed the cards on the desk and said what a joke thisbplace was and she started cursing and said she is banning me from staying at any hotel in Texas to which I laughed and said dont threaten me with a good time.. joke of a place, steer clear is all I suggest.
Beware of an individual here by the name of “Nicole” who works in the front desk. Overcharged my credit card for nights that I didn’t book and denied it when simply asked her about after checking out, basically calling me a liar WHILE I was showing her the bank transaction, refused to even look at it when she clearly is the one working the system. Ended up cursing & treating us with indignity.
Errors are understandable but this individual was not considerate over this situation whatsoever.
Seems Impatient, and treated us flat out disrespectfully, I would avoid doing any business with this particular individual if lodging at this hotel.
I arrived at the hotel at 1am on 08/05/24 and also was told the system was down. After waiting a while they finally gave me my room and it was very dirty. As soon as I opened the door I was hit with cigarette smell. ( I requested a non smoking room). The floors were dirty with dust and ALOT of hair around the floors and toilet. Next to the toilet there was a big brown stain that was not cleaned. I also saw 2 small roaches ????. I told the manager and he moved me and my family to another room and said he would give me a discount and of course he lied since I never got it. The next room was not as bad was floors where still dirty and I had to buy my cleaning supplies and clean the room myself since I was there for 5 days. No room service thru out your stay ! This is by far the worst hotel I have stayed at .
I've resided here since July, and the Staff are phenomenal, they've treated me like family, with the utmost respect, kindness, and have accommodated my slightest whim.||They are true professionals, and exemplify what hospitality should resemble.||I would recommend this Extended stay to my worst enemy (as long as they don't embarrass me and offend my new ELP family).||The only challenge thus far has been the inconvenience of the location for basic living necessities, however, "I" chose to stay here (due to a former residency), thus it's no fault of theirs. Have a car to get ANYTHING done (I'm disabled but they are so kind to make sure that I don't ever need anything within their power).||Love them and I am in absolutely no hurry to leave.
I had to check in to the hotel here at 2am because all the other hotels had check in closed. Nicole was the only one who would be able to help me check in and I'm really grateful that she was able to help me! She was extremely nice and was very helpful with the process. Afterwards i proceeded to my room and the room was really clean, Clean fridges, Counters, Beds, Ect. There was nothing I couldn't complain about really. The rooms had free wifi as well as many channels to choose from, My only complaint would be the location as there wasn't any fast food, Gas stations or restaurants to grab a quick bite. They were a little far but overall my experience was pretty incredible! Again BIG thanks to Nicole for checking me in so late at night!
This place is a nightmare. We booked here and paid in advance. We arrived and they informed us that their system was down and they couldn’t allow us to check in, or even reserve another room.
We went to a different hotel, and waited for our refund. Expedia informed us that the hotel would not answer the phone or their emails, and therefore they were unable to refund my money. Now I’m wasting my Sunday on the phone and driving to the hotel to make sure they can’t get away with stealing my money. These people prey on travelers and probably get away with it all the time because the hassle is too much to get your money back. STAY AWAY.
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