WoodSpring Suites Columbus NE I-270 Airport Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
The people who work there are very nice and that’s the only good thing about this hotel. When we booked the website said feee wi-fi and a kitchen. There was a kitchen alright but nothing in it - no silverware, pots or pans or plates. I’ve stayed in a number of extended stay and suite hotels and all their kitchens are stocked. Apparently this hotel expects you to bring with you or buy things to cook and eat on. And in terms of the wi-fi it’s one device and one device only. So there were three of us and only one phone could be hooked up. And considering it’s an extended stay and people work from their hotel rooms, i wasn’t able to have my phone and my laptop hooked up to the wi-fi. To get my work done I had to connect my laptop to my hotspot on my phone.
When we arrived at 11:05 no one was at the desk because they only staff it from 7am until 11 pm. So we had to stand in the vestibule and call the main number so they could track the person down to actually let us into the hotel and check us in. When we got up to our room which was a queen bed with a pull out couch, the pull out couch wasn’t made and there were no sheets to make the bed. So we had to call the main number again and they had to connect us with the person in the hotel who had us go downstairs and get the sheets.
Speaking of sheets there was a $1.41 charge for each day as an “extra linen charge” I’m assuming because we used the pull out couch? And on top of that I asked for a third blanket - they don’t have comforters - only one blanket for the bed and one blanket for the pull out couch - and I was not allowed a third blanket because they were low on blankets they said. Also, since there is only housekeeping once a week, when you need clean towels you have to take down the dirty towels and get new ones.
So the first morning we wake up to shower and there is no shampoo or soap in the room. Thankfully i packed some. Apparently this was a mistake because when i said something they did give me shampoo and soap (no conditioner).
If you do stay there, which i don’t suggest, make sure your room does not face the highway because the windows are regular house windows. They have no soundproofing and actually open. The highway is so loud making it very difficult to sleep. So do the thin walls. You can hear everything in the rooms next to you. That first morning I heard the neighbor’s alarm go off at 3:30 am, him get up and open his drawers for his clothes and go to the bathroom.
Lastly, there was a gym with free weights, two treadmills and an elliptical. I went there to work out one morning and discovered all three pieces of equipment were not working properly, if at all.
So while the staff was nice everything else was terrible and not worth the lower price paid then the hotels next door.
This is probably the worst hotel I have ever stayed in. Reeks of cigarettes, the room itself was in disrepair with a mattress similar to that of a prison bed and stains all over the carpet. Best kept secret of all is that all payments are non-refundable. I was told that I could cancel after the first night and then they made sure to put that in the fine print apparently so make sure you read EVERYTHING before signing. That being said, I’m pretty sure they know everyone will go running after one night. Otherwise, why would they need such a policy in place? No other hotel I have stayed at uses this as a standard policy. I would not even use this as a last resort.
I am personally staying at the WoodSpring Suites Columbus NE I-270 and there staff is AMAZING I never seen this Great customer service in my Life!!!
General manager Kadijah, On-site Manager Shay and Front office Manager Azonte please pat yourself on the back with you guys Great hospitality and awesome customer service. You have great smile on your face and always willing to help it’s unbelievable. Talking with GM Kadijah this morning because I forgot to pay for my extended stay renewal because this Hotel is that Good. She help me out with wonderful customer service and reinsured me that everything will be all right. I got off at work at 5:30pm and came back to the Suites and Wonderful Shay was there to greet me with that big smile she always has. She took care of it quick and fast with the one of the best customers service. Yesterday coming from work my neck was hurting real bad because the line of work I do is very heavy. So I was walking on the first floor heading to the front desk and I ran into Manager Azonte he was helping another customer.There and I told him my story and ask him for another pillow for my neck. By the time I got off the elevator on the third floor Azonte was at my door with another pillow. He goes above and beyond. The Suites is always nice and clean smelling amazing!!!! Great Hotel with Great Customer Services 5 stars in my book
Positive: Location to venue we were at Negative: - No remote provided in hotel so we couldn't watch TV- Didn't know we could only have one device connected to wifi so we couldn't even watch anything on our laptop since we didn't have wifi - Manager was not helpful or kind
Loved my experience here ! Stayed here during transition to my new home and the staff is very loving and welcoming. rooms are very clean and staff is always on call.
Ive stayed here several times & everything was just fine. BUT - I stayed over the 4th of July weekend in room 232 & me & my boyfriend now have bed bug bites ALL over our bodies. We had to spend so much money at the laundromat to make sure we didnt bring any home. I am literally DISGUSTED & scared because I do not want them in my home. The worst stay ever I will NEVER be there again. Do not stay in that room. My boyfriend got over 20 bites & i was close to….. I should’ve expected it based off the hotel but like I said, I stayed there several times & it was fine. Im uncomfortable now & feel like I wasted my money.
If I could give them a zero I would. I have had my vehicle broken into 3 times since staying here. Costing me a total of $1,000 dollars of damage to my vehicle and $2,000 in theft of personal property. When I told the hotel about the theft and break-ins they said and I quote “we do not force you to stay here” and showed absolutely no interest in the matter nor did they show they cared in the slightest. On top of it they clearly allow many men to stay here that drink alcohol in all the common areas and are not made to stop or told to leave after breaking the rules and policies set by this hotel. The common areas are also very dirty and almost never look maintained. This place has been a huge disappointment and waste of money.
I unfortunately had to stay here recently.Do to a house fire and when I tell you That I did not know how much worse things can get than a house that's been burnt down partially. Well, I figured it out when I came into this room.
Because I had several issues. First they let me book a dirty room and did not have one available for me to stay in That was clean because apparently they apparently they didn't have housekeepers to clean them earlier in the day. I then reached over to put sanitizer in my hand from the dispenser which was completely empty Which, by the way, during my stay I noticed every single one in the hotel was completely empty. Then when I finally was able to get into a room, I didn't have any towels or wash clothes and there wasn't a stopper in the tub so I couldn't even take a bath.There was twelve inches of scum coming out of Every corner or border in the bathroom. There were toenails on my floor pills on my floor still trash all over it and you could tell that it had not been mopped. The refrigerator also was completely broken and they knew it was because it was filled with water in the freezer. And you could smell that it had not been on in a while, but they still just left it in the room and rented me. The room for $500. Not to mention While waiting for them to find me a room a guest came down to ask for towels. And he was told that he could not have none because. Their washer and dryer was broken.Which made me want to check my bed When I went into my room and I noticed that it had food marks already in it.Which means they did not change my sheets when I called down to the front desk.They pretty much confirmed that they didn't because they didn't even have sheets to give me to change my bed she said. I had to stay here for 2 weeks due to my devastating. Tragedy with no towels and washrags after paying them a $1000 plus.Also the bed frame is a cheap prison metal and the mattress left me with pain EVERY morning. The only thing I can say positive about this hotel. And I mean literally, the only thing is that they did not have bugs or at least they didn't in my room. Absolutely A waste of money do not stay here.
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