WoodSpring Suites Bradenton Info
Amenities
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
I only just checked in, but I’m leaving my review now.
This place is a disaster. First time staying here, and without question my last time ever staying here.
First, walked into the lobby and stood at the front desk for about 15 minutes before anyone in the office 10 feet away bothered to come out and check me in. Had to ring the bell like a circus monkey to finally get someone to come out. Out comes an 18-22 year old kid clearly stoned out of his mind to take my reservation. My reservation and the receipt I had in my email showed a price including taxes of $421.47. He proceeded to charge me $430.20. When I showed him the reservation and receipt - “Sorry, that’s the price he gave me and I can’t change it here.” So I was overcharged. Great start.
Walking down the hallway to my room - kids crying, dogs barking, all coming through walls that sounded like they were made of paper.
Get to my room. It smells like a pet shop. Sure enough, walls look like they’re made of thin air and the wood flooring was installed by toddlers.
I go to the bathroom to brush my teeth. I notice the drained is closed, so I pull up the lever to open it up. I kid you not - bugs fly out of the drain. I turn the water on, and despite the drain now being open, the water isn’t draining. Probably clogged with more bugs. So the sink fills up with toothpaste/mouthwash water and just sits.
Furniture is torn up and filthy. The bed feels like an air mattress.
$215 a night in total for all of that. Absolutely criminal.
Sleep in your car instead of this hotel. You’ll be much better off.
If I could give no stars I would! The worst customer service I have ever received!
I booked a room for Nov 23-24th because I had a wedding to attend. I arrive before check in at 3:00pm on the 23rd . There was no one at the counter so I rang the bell and waited. No one came so I rang the bell again. Finally, a guy came out and asked what I needed. I said check in.
He gets on the computer and can’t find my booking. Now in fairness I’ll mention that I did book with Hotels.com BUT I had the itinerary information with me.
He still can’t find it and says that I need to call them so I did. I got a confirmation number and gave it to the counter guy. He still can’t find it. Then he says..oh I see you were booked for 22-24 of November. I said well my itinerary shows 23-24 so if you show 22-24 I should have a room correct? He said no because you were no show we gave your room away! I was asked if they had another room and he said no.. we are booked and walked away!! I’m left standing with my dress and luggage and no where to go! I had no time to stand & argue as time was ticking away and I needed to get ready.
I left & met up with a friend and got dressed at her work office! Then after the wedding drove the hour home.
I understand things happen and I know booking with a third party can cause problems but that’s not what upset me the most. It was the lack of urgency, compassion or motivation from counter guy to find or act like he was interested in a solution. Horrible customer service. This guy needs some training asap. Thankfully I live a hour away and was able to drive home. What if I was a guest that had flown in???
I would never recommend this place… what happened to good customer service?
I just need to say I don't understand some of these negative reviews. So I travel for my work and have stayed at many woodspring suites all over FL and in other states as well. This absolutely has been the best experience of all the places I have stayed at and I am extremely picky and have OCD. First of all Johnny the front desk attendant could not be any nicer and so accommodating and goes out of his way to make you feel comfortable and happy. This is place is great, so quiet and safe and I don't even want to leave but I have to because of my work. Everything was perfect, my room was clean and nice, nothing weird, and again this is very quiet all the time and Johnnie at the front desk is such a gentleman and tries to please everyone to the best of his ability. I will definitely stay here again and look forward to another quiet stay ????????????
If you're looking for a quiet, safe, family friendly hotel this is not it. There are about a half dozen different groups of drunk men strewn about the parking lot drinking and listening to loud music and all hours of the day and night, weekday or weekend. It would be one thing if they would clean up after themselves but the parking lot and the grass surrounded it is covered in broken beer bottles and cans along with empty food containers. I brought this up to management on multiplications but they don't seem to be too bothered by it because it continues to happen. Our company will never be staying here again.
Edit. To the reply the hotel left to this review, I have told Management on multiple occasions and right now we are 6 days later and nothing has been done. Today one of them was defecating at the edge of the parking lot in clear view of everybody on that side of the hotel.
Second edit. There are grown men urinating in the parking lot of full view of children. Call the front desk and of course nothing is being done.
I was traveling through Bradenton and tried to stop and rest for the night. I booked a hotel through a 3rd party app that said rooms were available at the time. Once I arrived to their location I was told I couldn’t check in until 3PM. It was 3AM at the time. They refused to let me book a room and left my family and I to sleep in our car for the night. I did speak to Ida up front and she refuses to give me any sort of refund. The guy at the desk at the time did inform me rooms were available but Ida refused to allow my family and I in an available room.
Stayed here 4 nights in April. Arrived really late but checkin was ready. Unfortunately so were the cockroaches. I reported the problem to the front desk and requested they spray the room. Stayed out late and when I arrived there were still cockroaches on the floor coming from under the refrigerator and in the bathroom. I took a video to show to the front dest the next day. Again requested they spray the room. I saw cockroaches daily. After leaving hotel I reached out to the General Manager Ms Niarobi Jones. She offered to refund 1 night stay. I accepted her offer and she said I would see the refund hit my credit card in about 10-14. Days. The charge never occurred. I called for Ms. Jones twice and sent another email. I would not recommend this hotel to anyone unless you are desperate for a cockroach as your roommate.
The stay was really uncomfortable. Our bed was hard and squeaky. The room was not clean. The worst part was customer service which was zero to none. If you are looking for comfort this is not it.
From check-in to check-out was great. I wish I would have looked at her name tag, but she was all smiles both when I got there and when I left. She was gracious in small talk. A few small things. Beds need some attention as they weren't that comfortable. Maybe add a box spring. Also, there is no pool. I was shocked when I went looking for it. That's on me for not looking when reserving the hotel. Not a deal breaker. I'll come back for sure.
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