WoodSpring Suites Atlanta Conyers Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
I am a secret shopper
I got a room up under a third party. My stay was great so far. All your staff is excellent
The only issues I had was the kids from 421 running down the hallway to another room 404, the Little girl got smart off at the mouth to me told me I don't tell her nothing.and she kept running down the hall back and fourth all day long. Yall keep up the good work.
Me and my family was here temporarily and Will the manager was amazing! Yes there was a few bugs but it’s an extended stay and everyone is not clean and could have bought them here. The rooms were decent size and clean.Over all my stay was pleasant!
I got a hotel for my parents and the hotel room and hallway smelled like marijuana. The beds had a metal framing and no cover at the bottom.
This hotel is an extended stay, so people tend to stay longer at these hotels. Wouldn’t recommend staying at this hotel for visitors coming to the area.
The gentleman at the front counter gave good customer service whenever I called him.
Simple, clean, accessible, you name it. I hadn't been here in years but this place still has a convincing charm in terms of its sheer hospitality. Having an electric stove and sizeable fridge are good perks too for people looking to stage a longer getaway.
My only complaint is, and always has been, the noises I tend to hear especially at night. Bumps and stuff can make the walls and floors sound paper thin. It's something I've noticed here more often than other hotels of equal or greater caliber. The service is still outstanding and shouldn't be overlooked though.
A booked nightmare …
One would think that booking a reservation would secure your room . Well as a person who owns a business. I always make sure that I secure and prepare the day before .
Utilizing , the online platform I booked room and even called to make sure everything would be in place . # 1 - I was told everything was ready and there would be an opportunity I could possibly check in before the time . Great !! With a $25 extra cost of coming in early . ( this was the first red flag )
#2 - Upon arrival I checked in paid and was given a key.
3# - Immediately, I entered into a room that only has one bed . My reservation was for two queen beds for a party of 4 .
#4 I was told go ahead and get ready for my business event while they work on my room .
#5 Returned at 5:30 to change and prepare to host the event . STILL she ( Jasmine Robinson) asst manager . Said we are still working on your room. But if I’m not here I left notes for your room to be upgraded .
#6 After , the event we returned at 12:20Am STILL no room available .
At this point I’m an hour away from home they had all day to only tell me . We are sorry we don’t have a room for your family . Precious ( front staff) stated : I can give you a refund as she began to even say I could go across the street to another hotel . Mind you I’m tired .
Then appears Jasmine who processed me in the beginning… wait I’m so confused ????
NOW AT 12:45Am the TRUTH comes out :
We had a room to flood and it affected your room below of that . They had being trying all day to put a hole in the ceiling to get this fixed . Wow ???? here we are tired and don’t have anywhere to sleep or a room ready. And you knew this before I checked in . Wow ????
So here we are watching her try to help with these options : I’ve already processed your refund but I will allow you to book on my family friends discount that you can use and she set up another reservation … that I would still have to pay for …. This whole situation is so un-convenient, unprofessional, and ghetto I may add . Because there was also a lady named Precious : working the desk that told us Jasmine wasn’t even there. Yet, she popped up when I said I was leaving … even hearing her call her boss to hear the back and forth of why I deserve a refund :… that is a whole entire conversation alone . Even after telling him the hotel flooded and we have no where to sleep .
We ended up driving that hour home after paying for a room that you didn’t even stay in 30 mins . To not getting my refund processed and having to call cooperate to get compensation… and even they said the hotel refused to handle the claim for my refund that was supposed to be processed & they seen where my reservation was changed without my knowing to a one room bed .
Ohhh ???? wait … I reserved a room with two beds and they tried to change it .
All I’m going to say is : here we are three business days in and still no refund nor the response from the hotel & I have to wait an additional 7 to 10 days to get a special Zelle sent to me because they are ashamed how this was handled . They had to over ride in my case because the hotel wouldn’t respond to them .
TIP: Before booking for a hotel : make sure to read the reviews . I have never had anything like this happen to me or my family in my life . I remained calm and understanding and still they were trying not trying to handle this matter professionally.
As a business owner this allows me to sharpen my skills and how I treat clients …
My experience at Woodspring Suites in Conyers was filled with professionalism and community. I am a solo traveler and often seek to make connections in places I stay to increase my sense of safety. I was met with consistency and positivity from staff and management while at Woodsprings. I observed Precious to be the most consistent and exceptional in addressing multiple guests needs while maintaining a pleasant disposition. The hallways and stairwells were lit automatically and the guests needs were constantly being addressed. I always found parking where I could see my vehicle from my room and I never felt harassed or bothered by other guests. The rooms look just like the photos online and I was pleasantly surprised how comfortable I felt during my stay. I also appreciated being able to open the windows as I sometimes feel claustrophobic with hotels without fresh air. I would definitely stay again. Ask for Precious as she was very professional and showed great leadership.
Garbage… horrible… bug infested.. Trash
I waited outside 10min before someone let me in. And in the lobby there were bugs, flies, gnats around like they lived there their whole life. I didn’t even go to the room, found somewhere else to stay, they checked me in and wouldn’t give me a refund.
I would rather spend the night in my car the stay there, or recommend anyone else too.
Just sleep on a park bench before you book here
I absolutely enjoy myself evertime I stay at this location. Very friendly staff! Always making me laugh and willing to help and accommodate everyone's needs! I recommend!
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