Woodcreek Pediatrics - Mary Bridge Children's (Sunrise) Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Appointment required
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I had an extremely disappointing experience with Oscar Herrera. He was over 10 minutes late to the appointment, a nurse came into my room and having to verify my name because of how late he was, and then he proceeded to spend more than half of the appointment chatting with his nurse colleagues in the hallway laughing while I waited for him to come back, he only had left the room to ask them if they had ear wicks, which clearly that wasn’t his priority. When he finally addressed me, he was dismissive, rushed, and downright rude. His demeanor was horrid and made me feel belittled about my condition, as though it wasn’t worth his time. To make matters worse, he handed me a piece of paper that simply restated things I already knew and left without addressing any of my real concerns. This same Doctor diagnosed my sibling with a tonsil stone when he actually had MONO. My sibling picked at his throat for hours, leaving it bleeding and swollen because Oscar just loves doing everything but his job. I have never had to deal with a nurse this truly incompetent in my life and I’ve been attending this office since I was in diapers.
Looking through previous reviews, it’s clear I’m not the only one who has had these issues with him. It seems like a recurring pattern, which is deeply concerning. I left the office feeling humiliated and unheard. I would not recommend Oscar Herrera to anyone seeking professional, attentive, or compassionate care.
Wood Creek Pediatrics Sunrise is exceptional in every way! The doctors here are truly amazing—knowledgeable, compassionate, and attentive. Every visit feels personal and thorough, and I always leave feeling heard and validated. They take the time to listen to our concerns and provide thoughtful, reassuring advice.
The staff at Wood Creek Pediatrics Sunrise are equally impressive. They are incredibly responsive and quick to get back to us, whether it’s about appointment scheduling or answering any follow-up questions. Their efficiency and professionalism make managing our child's care so much easier.
Overall, the combination of outstanding medical care and excellent customer service makes Wood Creek Pediatrics Sunrise stand out. It’s clear that they genuinely care about their patients and their families. I highly recommend this practice to anyone seeking top-notch pediatric care.
Thank you to the entire team for all that you do!
We usually have a good experience here…except for today. Oscar Herrera was overly dismissive and borderline incompetent when we brought our toddler in today. Now we’re at the ER because of his negligence and I’m irate. Our baby will be ok, just wish he would’ve actually taken the time he should’ve to check her out.
been going here over 20+ yrs, was prompt, cared, compassionate. Now, wait times are getting longer, in room is longer, on phone is very long and schedules are 3+months out the compassionate care has gone downhill
My son has been a Multicare pediatrics patient since he was born 11 years ago. When we moved to Puyallup we switched to Woodcreek (already apart of multicare). You used to be able to call and get sn appointment in a reasonable amount of time. Now you call for an appointment and it’s 1-6 months out for literally anything. I’ve never had an issue getting my son to his appointment but last year I was diagnosed with a chronic illness that has been life altering. I also have ADHD. Around this time I stopped getting reminder calls and texts from Woodcreek about his appointments and I missed 3 appointments for my son. At his well child check (that was miraculously scheduled within 2 weeks) I was told if he missed another appointment they wouldn’t see any of my kids anymore. I made a med check follow up for a month out and physically wrote the appointment on our calendar. I was walking out the door to take him to said appointment today when I got a call from a woman at the office saying we no showed to his appointment, that it was yesterday. I tried to explain that I had it written down for today and he really needed to be seen for a med check, I was literally on my way and I hadn’t received any reminder calls even though I keep bringing this up in the office.. She said best she could do was an April appointment. I started crying. She hung up on me. I called back and got a different receptionist who let me know that she couldn’t reschedule me at all because of the missed appointments and I need to find a new provider and forwarded me to their manager. I was able to leave a message with the manager and never got a call back, just a call back from the scheduler saying she was allowed to reschedule us now. But honestly I’m just considering finding a new doctor. After being a patient for 11 years without issues, being unable to work with families as they go through difficult times with compassion is kind of a big deal. Shout out to Shannon, the second patient services rep I spoke to for giving exemplary customer service and making me feel like I was cared about. She was kind and understanding. I still was unable to get an appointment for over a month out but will keep that until I figure out where else to take my family. If you’re going to require patients to schedule so far in advance it’s important to have a reminder call system that is actually working. I’m the primary contact on both of my kid’s charts and found out reminder calls were being sent to my son’s phone (he’s 11), despite asking them to make sure reminders were set up to be sent out and to my number multiple times in office. I used to be a patient services rep for Multicare. It’s not rocket science. Training on compassion and apparently actually doing their job in Epic seems like it’s needed (minus Shannon, I hope Shannon has a great day.)
I started using this clinic for my newborn 6 months ago and I really wish I hadn't. From day one there have been constant issues and they have all been preventable. Day one, my baby was 2 days old and jaundiced and needed her bilirubin levels checked. The clinic has ONE device to check the levels and someone forgot to charge it. They sent us to a different clinic. With a newborn. Horrible experience.
Fast forward 6 months to today. I received a message stating that Dr. Roscoe had a family emergency and my appointment was cancelled for my child's 6 month wellness visit. Life happens, I was very understanding. I called back and I was offered the next available appointment.... in October! The next opening with ANY provider was October. So forget my child's 6 month wellness visit and immunizations, we'll just skip to the 9 month one? The staff on the phone acted like it was no big deal. Needless to say, I called a different clinic and got in tomorrow. This clinic is very poorly run and it is now affecting the quality of care for kids.
I spoke with the clinic manager and was told the exact thing that is in all of the responses to the negative reviews. "Your feedback will be shared with the team in order to improve these aspects of our service." Unbelievable
Our family has been coming here for 13 years. We started off with Dr. Joosten and when he retired we switch to Dr. Taylor. I wouldn't take them anywhere else. I'd definitely recommend!
We have been with Woodcreek for nearly 20 years and sadly since joining with Mary Bridge the quality of care and service has plummeted. Impatient providers who no longer seem to care about quality of life issues when dealing with chronic illness to unresponsive administrative services. We have now been waiting for well over a month for a call from the referral coordinator and multiple calls and messages go unanswered.
We also learned at our son’s last appointment that their records were not throughly integrated and they have access to no historical health information for their patients. This has been the only pediatrician our child has seen and his entire record was blank.
Quick Facts About Woodcreek Pediatrics - Mary Bridge Children's (Sunrise)
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 08:00 AM - 06:00 PM |
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | Closed |
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