WM - Brockway Hauling and Recycling Facility Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
While it was hard to find out how to get in touch with an agent to apply for a temporary stop to our service, once I was able to talk with someone thew request went through very easily and quickly. Customer service representative was excellent!! Service throughout the year(s) has been excellent. Thank you!!
Our experience has always been outstanding. The driver is always very compassionate about collecting our trash and leaving everything clean after he leaves. We believe the prices are good. We have been with Waste Management for many years and hope to continue for many more. Thank you for a good service.
This is the worst of company i have ever dealt with. I have no idea why they are still in business. Incompetence, dishonesty, refusal to complete the task which you paid them for. They will make excuses and lie to you at every turn. They will make it impossible to contact them, and discuss the problem. They refuse to pick up my garbage simply because they do not like the location of my house. The drivers drive right on by, and then lie about it. They say"excessive vegetation" or "too far from the pickup" whenever they don't want to stop. This is making customers lives incredibly difficult.
They simply do not care. They are lazy, and they feel like they can do whatever they want. The problem is really at the supervisor level, whoever gives directions to the drivers is not doing their job. You need to start firing these people or you're going to lose your company. Laugh all you want WM, your days are numbered.
Your website is useless if it doesn't allow customers the option to "pause" their service. It's a real pain trying to get a live agent on the phone to take care of it!! So glad I was able to get through to the local Brockway office.
Highly do not recommend. Didn’t pick up our garbage for 3 weeks straight simply because the driver didn’t look at the house number to confirm it was the right address. Sat on hold for 2 + hours on two separate occasions to cancel our services (which took the lady 3 minutes when they finally did answer). When we submitted for a missed pickup, we were told they would pick it up a few days later and never did. When we asked for a refund due to no services being preformed for us we were told they don’t do refunds considering a driver was sent to our address regardless of the fact our trash was never taken. Very disappointed.
We (my neighbor Jay Heffner) and I keep getting our garbage forgotten. We live on an alley and every week his wife has to call and tell you our garbage wasn’t picked up. We lost our regular driver and the new guy keeps forgetting us. So instead of Mondays, it’s Tuesday. Let us know if that’s our new pickup day please.
Great weekly service, but I wish they would contact all customers to report any change in schedule due to holidays or anything else. My garbage is picked up usually between 9-10 AM every Wednesday, and one week it was by 6:30 in the morning. I can't put my trash out the evening before, because of all the bears. So mine didn't get picked up that week.
.Never misses a pick up.
.Never any debris left.
.Could get in or out of my driveway without having to move receptacle(s) in an emergency .
What more could a customer ask for?
Quick Facts About WM - Brockway Hauling and Recycling Facility
Today
Opening Hours
| Monday | 08:00 AM - 04:00 PM |
|---|---|
| Tuesday | 08:00 AM - 04:00 PM |
| Wednesday | 08:00 AM - 04:00 PM |
| Thursday | 08:00 AM - 04:00 PM |
| Friday | 08:00 AM - 04:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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