Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I had one of the worst customer service experiences ever at this Wingstop Eatontown. I placed an order online for 30 wings, completed all the necessary steps, and was charged $55.
When I arrived at the store to pick up my order, the staff told me they had no record of it and claimed the online system wasn’t their responsibility. This makes no sense Wingstop is Wingstop, whether online or in-store. If the company’s website isn’t reliable, that’s their problem, not the customer’s.
The situation got even worse. The woman at the counter was incredibly rude, with a nasty attitude that made it clear she had no intention of helping me.
Her tone and demeanor were dismissive and outright disrespectful. It felt personal and racially motivated the way she spoke to me, treating me like I was beneath her.
When I calmly tried to explain the situation and asked for a resolution, she kept cutting me off and deflecting responsibility.
And then, instead of rectifying the issue, they escalated things in the most ridiculous way possible they called the police on me!
The woman claimed that this decision came from their general manager and district manager. Imagine being a customer who was wrongfully charged and then having the cops called on you for trying to get your money or food. It’s outrageous and unacceptable.
This is how they treat paying customers with hostility and zero accountability.
I literally just went up the street to Buffalo Wild Wings after this and had a great experience.
Wingstop could learn a lot from them about how to treat customers with respect and resolve issues without escalating them unnecessarily. If you value your time, money, and dignity, stay far away from this location.
They clearly don’t care about their customers or their reputation. Buffalo Wild Wings is a much better option.
My Wingstop experience was nothing short of exceptional, thanks in large part to the outstanding service provided by Maria. Her friendly demeanor and attentiveness enhanced the overall enjoyment of my visit. I opted for a combination of 15 Hickory Smoked BBQ and Lemon Garlic wings, a perfect blend of smoky and zesty flavors. The wings were cooked to perfection, and the accompanying veggie sticks added a refreshing touch. The total cost of $30 was well worth the delectable flavors and top-notch service. Maria's outstanding service made this Wingstop visit a memorable one.
Other wingstops are good but every time time I come here the food is old. I ordered today and wondered how my chicken tenders were done in 2 minutes, before the fries even. When I tasted it they were hard and dry and obviously not fresh. I also ordered fries and they gave me half fries half wedges and i dont like wedges. I will not be returning to this location
The food was cold and disgusting. My first time trying and everything was artificial tasting. The chicken was salty and the garlic flavor was artificial. Even the root beer was disgusting! The cheese on the fries congealed because it was an hour late! No warmer bags? Ok. Ateaight in the garbage! A waste of money. Yuck!
i told one of the workers that the soda machine was down in terms of the lack of flavor. the worker then proceeded to make a nasty face and claim it’s completely fine don’t ask that again and then looked me up and down with disgust for the second time. it was such poor customer service and i will never be returning.
I ordered from Wingstop, and the experience was frustrating. The staff working here are incredibly slow, which caused a significant delay in getting my food. By the time it was finally ready, the food had lost its freshness—the wings were soggy, and the fries were cold. This wasn’t the fault of DoorDash, but rather the inefficiency of the restaurant staff. It’s disappointing to wait so long for what should have been a quick meal. I won’t be ordering from this location again unless they can seriously speed up their service.
Dirty place and customer service is very poor… Employees making food without gloves… A lot of people waiting take out food… I know my review is not gonna help for this issues but I hope some health department will see this review
Had a problem with a mobile delivery order and the managers handled it great, it was at no fault to the restaurant! Good fresh chicken here, would definitely order from here again. AVOID THE CLIFFWOOD LOCATION!!!!
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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