Wingstop Info
Amenities
Service options
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Outdoor seating
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
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Great cocktails
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Sports
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Cocktails
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
It started off when I called my order in it was so loud the girl couldn't be hear my order. When I arrived the employees were so rude and had a didn't want to be at work attitude. My Chicken wasn't cooked all the way. I had to throw away my whole order. The fries were good. The Mgr didn't even say hello or acknowledge me and the rest of the employees were playing around. I will never go there again!!!. I tried to call after I got home and never got an answer.
Ordered online for delivery. 1 out of the 3 orders was delivered in the expected 50-60 minutes. The remaining 2 orders had not yet been delivered 40 minutes later. Because I was near the store I stopped by to speak with the manager. I was told it was the drivers fault when I specifically saw the store employees handing out the pick up orders. The manager stated that I could either get a partial refund or wait for the remainder of my order. Because we had guests at our home waiting for the food I only had one choice. Terrible service, poor management and lack of responsibility from staff.
Went here last week with my fiance, and the customer service was appalling. I hate leaving bad reviews but I felt it necessary. The man behind the counter wanted to be anywhere but there, and was extremely rude and disrespectful, and was rushing us to pick what we wanted even though there was no one behind us in line and it wasn’t busy. He also found it appropriate to mock our questions about the food. I get not wanting to be at work, but you shouldn’t take it out on your customers, especially because we dropped 70$ on food, and will now not be returning to this location, and maybe even franchise.
Not only this, but we were not ID’d for our beers, and although we are both of age, I’m 21 and look several years younger, and my fiance is also in their early 20s.
That being said the food was pretty good, so if you are just picking something up, it won’t be an issue.
This Wingstop always gets me food right and cooked properly.
Sometimes there is a wait during weekends but understandable.
The workers are prompt as well, and Love is awesome.
The negative reviews surprised me because I've always had a good experience here and the one time I didn't, They offered a refund or to replace the meal.
Called this place and said it would be 2 to 2 1/2 hour wait never had this issue before. Decided to order online instead as it was a little long then my 28 min wait. Get to restaurant as it was pretty much empty only two tables were taken. Place was dirty dirty tables floors and chairs not pushed in. No idea why kids now a days don’t want to work. Food was wrong which is very upsetting, ordered lemon pepper and this was garlic you can see wings were not tossed just thrown in containers. Never again. Wings were cold as they can be as well.
Great food good experience and amazing customer service. Fries were a little cold and soggy. Wings a little overdone. Try the cheese sauce. You won’t regret it!
Ordered through the Wingstop app. My food never arrived. Called in the store to request a refund because HELLO THE FOOD I PAID FOR NEVER SHOWED UP. They hung up on me 5x. When I finally got through to the manager on call he proceeded to belittle me and tell me it was my fault for using the app. Had I known they used a third party (door dash) or had I wanted to use DoorDash I would've ordered through them. Pure laziness on the franchise owners (Charles Loflin) part. Pay your staff a reasonable wage and have your staff deliver the food. It's well known you own around 80 wings tops in San Antonio and you can't even pay them properly? Actually ridiculous. Please let me know if you need a lesson in actually how to run a business. Issue my refund or I'll be filing a complaint at the courthouse. And I want the full refund because your staff wants to sit there and act funny saying they can only refund the food. I USED THE WINGSTOP APP?? horrible business. Horrible service and no education or home training. Manager is WEIRD! Called to say "well it's not OUR fault you didn't get your food" WAKE UP SIR! Your in a customer service role NEWS FLASH ITS NOT ABOUT YOU! It's about the paying customer!! Maybe if you were trained on customer service you would have a little bit more professionalism towards the people who actually bring in the profit. Your are replaceable sir. Work on your people skills and you might go a little farther then a gm at Wingstop. Then another manager proceeds to call my husband "bro" LIKE? does this company not have customer service training??
Thank to the WS on Medical Dr. In S.A. Tx my husband has been in the hospital for 40 plus days due to his AML diagnosis and has been receiving rounds of Chemotherapy. Either before rounder after side effects he gets his appetite back he asked for WingStop and every single time yall have not disappointed. Thank you to the evening Manger and his staff for cooking and making sure his wings and fries are on point. Customer service is always awesome everyone is so polite and courteous again keep up the great and it's always the little things that make your customers happy and coming back. I'm sure you'll see for of me pick up orders at his request since we will be here til he goes into remission.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 10:45 AM - 12:00 AM |
|---|---|
| Tuesday | 10:45 AM - 12:00 AM |
| Wednesday | 10:45 AM - 12:00 AM |
| Thursday | 10:45 AM - 12:00 AM |
| Friday | 10:45 AM - 12:00 AM |
| Saturday | 10:45 AM - 12:00 AM |
| Sunday | 10:45 AM - 12:00 AM |
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