Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Horrible customer service! Not letting people know until they order that drinks aren’t working and not offering a bottled drink or drink refund is ridiculous! Guy at front said no refunds not helpful at all. If he hates his job help him find a new one. Offered tea and lemonade but no lemonade and tea tasted awful.
Well I’ve been to this location 3 times since I moved to Kentucky and got the Hot Honey rub but they’re missing the mark with the seasoning here it tastes like plain chicken with a sprinkle on it. I don’t know if the recipe is different from Florida but this location could get a 5 star if they actually seasoned the chicken.
I stopped there for lunch today. There was no one in line when I got there and I placed my order for a 6 piece combo. A lady came in after me and placed a very large order, which she received before I got mine. 20+ minutes for 6 wings and an order of fries is absolutely absurd. The rude person taking orders never apologized or offered any explanation as to why there was such a severe delay in getting my food or why someone that placed a large order after me, received their food before me. The chicken wasn't hot and you could tell it has been sitting for a while.
Update: Ordered the all in bundle with fries & Cajun corn. The corn had an excessive amount Cajun seasoning even though I specifically put on my online order no Cajun add fry seasoning. I had to rinse off my corn. I just can’t eat the Cajun seasoning because it’s way too spicy. Then the garlic Parmesan & lemon pepper are both dry rubs, but they were both sitting in a bed of butter/oil. Which caused the chicken to be wet & the crust was falling off. One manager said he would honor making the food over for us when I called no need for the receipt because it was already in the system. When I arrived later another manager Shawn refused to honor remaking the order saying the other manager didn’t mention anything about the situation & wanted to debate that both flavors were not sitting in oil it’s butter. A dry rub is dry not buttery or oily & if that’s the case WingStop needs to not false advertise both flavors as dry rubs. Keep in mind I showed him the pics & he still refused stating he would just remake the corn. This isn’t the first time they have messed up my order. I have tried to give this location chance after chance because they are right by my home. I don’t have this issue out of other locations with the dry rubs or managers wanting to debate even when they are in the wrong. The owner really needs to do something about this location. Lately I have been going to another location that’s pretty far from my home, but my order is not sitting in a bed of butter/oil, soggy or having to debate with managers because they are too lazy to fix the issues that’s occur constantly.
We wanted some really really good wings. So we drove to Louisville and visted Wing Stop. Definitely wasnt disappointed. There was a longer wait due to a big order of bone-in wings that came in before we arrived. However the manager ( Dwayne) kept us updated on how much longer the wait was going to be the enrire time. He has AWESOME professionalism, Great
customer service skills and a Fantastic ATTITUDE. He was on top of it. People was coming in back to back placing orders, picking up orders not to mention the phone was ringing off the hook and the entire time he kept his cool and handled everything well. Our food was Delicious ???? of course it was Hot ????and Fresh. This was a Great visit and well worth the hour drive. We will be back!!! HOPEFULLY ONE DAY WE'LL GET A WINGSTOP IN LEXINGTON!!! ????????????????????????????????????????
*****IT'S MUCH NEEDED *****
Ordered delivery. While the food came in a. Timely manner, I got the wrong drink, they shorted me on the number of wings ordered, and the wings I received were not cleaned properly (feathers still attached and dried with them). Called up to complain and get my money back and the guy told me I had to drive and bring them back to him. What? I ordered delivery. Send me the correct food, dude. Absolute bull. Do not order from here.
First off, my family loves Wingstop, but this experience has definitely left us all with a bad taste in our mouths (literally). We placed an order through the app to pick up in store. Our dips (even the extra ones we PAID for) were not in our order, our fries were soggy when we asked for them to be well done, and worst of all the chicken sandwich was RAW. We will not be ordering from this location again.
Went to pick up my online order here and I’m glad it was online. 3:30 in the afternoon on a Sunday and the dining room was trashed. My feet were sticking to the floor, only half of the tables were free from previous diners garbage. I’m hoping the kitchen has better cleanliness than the dining room. There were 4 people in the kitchen.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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