Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
First off my order was at 6:44 and was supposed to be completed by 7:15 . After I walked in, I realized there was several orders, so I sat with my 3 kids PATIENTLY after telling Sierra my order. 7:45 rolls around the corner and my order still isn’t ready. I decided to ask where my order was and with my surprise they lost my order. I decided I couldn’t wait any longer so I asked for a refund. Sierra told the manager on duty and he responded ok I’ll be right there. 15 minutes later. I’m realizing he’s not going to get to me so I asked if she could ask him again. And he responded to her “I’m not gonna stop what I’m doing to help her, I’m busy and I’ll get to get when I get to her.” Wow how rude! I asked him how much longer because I’ve been here for over an hour and waiting at the front for you to refund for 15 mins. And he proceeds to respond with the worst attitude. He could have apologized, for losing my order, he could have looked at me and said he’s so sorry he’s trying his best and he will be with me momentarily or tell me he just needs to drop some wings or something. But not taking ownership of their mistakes is totally uncalled for. And yes I did lose my cool but he pushed me to it. And I will say that the only staff member that was helping me was sierra! She offered me a drink while I wait. And even though there were so many problems at the restaurant she kept her composure and did her best. Unlike the manager on duty. I asked him for a confirmation number and he would not give me one. Threw my receipt at me and walked away! And I’m referring to him as the manager because they refused to give me his name. So I waited 2 hours total! And left with no refund and no food, hungry children and a bad attitude! That’s not what I paid for!
Get ready to wait...and then wait some more. Ordered at 6:20 pm. Order was not ready until 7:50 pm. There were people who were still waiting on orders placed around 5:30 pm. Apparently the volume of people ordering 50+ wings brings everyone else's ordered to a standstill. Lots of frustrated people and staff trying to do the best they can.
Regarding our food though...excellent. really good
The place was so unhygienic, none of the workers were wearing gloves nor hair masks. A worker sneezed and wiped his hands on his pants and continued working. The atmosphere was boing and depressing. It took time 30 mins to prepare my order. Over that, they gave me missing order, they didn’t include a part of my order even tho I paid for it. I went back to get it, however, this time I had to pull out a big strand of hair out of my mouth. Very disgusting and unprofessional, I do NOT recommend it.
I love Wingstop, but hate how lately the Houston locations have been horrible. I placed an online order at 6:30pm for pick up at 7pm. When I got there at 7, my food wasn’t ready so my husband and I sat there to wait on it. After 20 minutes my food was done and just had a feeling to check my bag before leaving. Ofc just as I predicted! My order was done incorrectly! In my screenshot you can see I ordered 20 BONELESS wings with a basket of fries, 10 hot honey rub and 10 original hot. We ended up with 2 fries, 5 lemon pepper, 5 original hot, 10 bbq. At the establishment they ALMOST haded us TWO bags but since we told them it was only one we left with it. We didn’t say anything about the order being wrong, because we didn’t want to wait 50 minutes for our food to be redone.
DO NOT ORDER FROM THIS WINGSTOP!!
I called in an order( 7/26/24) and the girl at the front was extremely helpful but the wait was ridiculous I called in my order ahead and was told it would be about 25 minutes I arrived at the restaurant just to wait almost another 25 minutes Ridiculous as I’m waiting I see the guy who was preparing the fries multiple times touch the fries with his bare hands after they were being put into peoples bags he even grabbed some off the counter and put them back into the fry bowl where he seasoned them not only that but he ate one of the fries out of a individual basket DISGUSTING!!!!! I will not be returning back
Food was good but their service is always extremely slow. Workers there work extremely slow, you can just tell they don't want to be there. I ordered online and it said that my order would be ready by 8:15 PM and that's the time I got there but my order was not ready. I ended up leaving there at 9:10 PM. Orders were not coming out quickly and there was a whole lot of angry customers. I've worked in fast food restaurants and I've been a server so trust me when I say the workers there lack speed. A noticed that a lot of customers there aside from waiting long periods of time were missing items and then they had to wait additional time to get items missing. Thankfully my order was complete and it was good but that wait time was what killed it for me.
Marquita B. is a fantastic asset to your team. I recently ordered food from this location on my birthday and was unable to pick up the food. Marquita listened to my issue and took care of everything, allowing me to return to pick up a meal for my family at a later date. I will return again, thanks to her exceptional customer service. 5 starts !!!!!
This has got to be by far the worst Wingstop anyone can order from I placed my order at 6:45 PM and told me my order would be ready by 7:21. I got there at 7:30 and they told me it was gonna be another 30 minute wait And that they have no way of changing the time online time. Fine I waited for an extra 30 minutes. I went in and they told me it was gonna be another 30 minutes. The lady refused to go to the back and look for my order she just said she was the one handling the order so she knows that it was gonna be another 30 minutes. I guess she had everybody’s names memorized or what not but she told me I could either get a refund or I could Wait And I told her to go ahead and do the refund. She took down my information and at the very end of all that told me it’s gonna be about 2 to 3 days for me to get a refund. Finally driving off at 8:38 and still no food in my hand nor a refund! Wingtip you have got to do better!!
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 11:00 PM |
|---|---|
| Tuesday | 11:00 AM - 11:00 PM |
| Wednesday | 11:00 AM - 11:00 PM |
| Thursday | 11:00 AM - 11:00 PM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | 11:00 AM - 11:00 PM |
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