Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The food is pretty good, but a word to the wise: don’t order as a delivery, and be sure to check your order before you leave. These folks CHRONICALLY leave food out of your order. (See the other reviews.)This is the second time they’ve shorted us on a delivery order recently. This time it was my fault for giving them a second chance. It won’t happen again.
Food was absolute trash. We ordered a family size wings, mainly Garlic Parmesan. Please explain to me why they were just chicken wings with a touch of Garlic Parmesan in the container? Calling these wings Garlic Parmesan is a huge stretch. Apparently this Wing Stop is rationing Garlic Parm.
Our food contained a piece of sharp, clear glass or plastic. We contacted the restaurant and spoke with Genie Garcia, who was dismissive and interrupted me as I tried to explain. She accused the delivery company of tampering and placing the object in our food. When I asked for the manager's name, she provided a name that I didn’t understand, she was unable to spell it and refused to give a last name. She also claimed that the restaurant does not have any glass or plastic, insisting that it had to be DoorDash's fault. This is absolutely outrageous bad service by this employee and company. We called DoorDash and they immediately took care of us.
I placed my order through the wingstop app and my driver was given the wrong order. That's on the restaurant. Then I called and let them know I was given the wrong order.At which point she promised her remake it fresh for me. I then showed up less than ten minutes later, and the second I walked through the door was given a bag and told here's your ord. At which point I told them it was supposed to be Remade, fresh and I just called less than ten minutes ago.So this is probably the first order. At which point I was told no, this was remade. This is the fresh one. Mind you I was told less than ten minutes before this that the order would get started and be made fresh. So I take it to my truck and I open the bag and the very top bag.All of the wings are cold to the touch. Anyone with the slightest bit of intelligence knows those wings were not made fresh. I didn't cause a fuss. I wasn't disrespectful. I just went inside and requested that they be made fresh. Because these are still cold, they couldn't be fresh. It was less than ten minutes ago. At which point I watched the manager give them to someone and they look up at me and shake their head. And then this woman proceeds to say, well, i'm not gonna stand there and argue with him.He's Gonna wait now.
How on earth does someone get the wrong order? And then go in and be lied to about an order, still be completely respectful and then get disrespected? Fortunately, unlike the manager of the store at the time, there's depth to my character. So instead of causing a problem and making a scene in front of everybody, I came here to voice my grievance. I didn't have a problem waiting for it to be remade. Even though I was already promised it would have been fresh and that it was fresh in the bag. I was given even though it wasn't. What I have an issue with is a woman disrespecting me twenty feet behind the counter, but loud enough for the entire staff to hear it and half of the guests. I'm a 1000% certain about what I heard, and when I loudly asked, are you talking about me? I was ignored. I don't appreciate people disrespecting me. And then when they're confronted being two cowardice to respond. Especially after I was nothing but friendly about the whole entire scenario, even after being lied to.
And you're not gonna believe what happened. After the remake, I sat in the parking lot for 6 or seven minutes And typed up a complaint to corporate. Then I drove nine minutes home, sat in my driveway for 3 more minutes, Then went inside and opened the bag.And everything in the bag was still piping hot. Only further, proving that the manager is a liar and only got upset and disrespectful. Because I refuse to accept her lie.
Waited 40 min for my food for them to tell me they gave my order to someone else. Did not offer me a discount or anything and rudely said we'll your just going to have to wait another 20 min. Manager on duty was a young kid that has no customer service. Will not be returning until I get a apology and my food I originally ordered for free
Did a online order at 5:30p, online said it would be ready in 20 minutes, i get there alot of people were waiting, 1 1/2 goes by, go up to check on my order, the cashier goes back and starts going through all the tickets finds mine and puts a black x on it and says it will be out soon. Meanwhile alot people that ordered after me was getting theirs. I sat at wingstop for almost 3 hours for my online order. Worst wingstop ever.
Check your to go orders before leaving! This is a reminder why I hate eating out these days. It’s overpriced and chances are you won’t be satisfied.
I was willing to let go of the fact that they forgot my dipping sauces. Once I started eating the wings I was completely dissatisfied. I knew wings were cooked in grease, I didn’t realize they come with a literal side of it! They had little to no sauce on the wings themselves!
I went in to this location to pick up my online order. No one greeted me when I came in and I stood at the counter waiting for someone to greet me. There were 3 men working the line :one on the fryer, and 2 on the prep. There was a young lady wearing headphones in the back prepping ranch. The phone began ringing and by the 9th ring she walked up front and asked the caller to hold. She asked me if I placed an order I told her my name. She said it’s being packed up right now. Than proceeds to answer the caller who has now hung up. She goes back to filling up ranch and I hear my order called. He looks right at me and set it on the shelf. Than proceeded to start his next order. Once he called that name out another woman in the lobby stood up to come grab her order. He went back to his station and made a FaceTime call. He said he needed a Thc pen and they all laughed . Meanwhile the guy who was helping him prep had disappeared. I could see her still prepping and the fry guy was still cooking . The missing worker came around the corner shining his gold in his mouth not paying attention to either of us standing there. I finally said could I please get my order and he acted as if it was a problem. I’m probably never coming back for a good while until you get better leadership in this location!
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 11:00 AM - 11:00 PM |
|---|---|
| Tuesday | 11:00 AM - 11:00 PM |
| Wednesday | 11:00 AM - 11:00 PM |
| Thursday | 11:00 AM - 11:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
| Sunday | 11:00 AM - 11:00 PM |
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