Wingstop Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Comfort food
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Late-night food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Catering
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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College students
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Groups
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Tourists
Planning
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Usually a wait
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
On August 2, 2024, I called in an order to Wingstop at 2:11 PM. Unfortunately, my experience was extremely disappointing and fell far below expected standards. Here are the details of my experience:
I placed an order for a 10-piece bone-in wing, specifying that I wanted all flats and extra crispy. I was informed that my order would be ready within a certain timeframe. Arriving at the restaurant within 25 minutes of the indicated completion time, I found that my food was not ready.
Upon my arrival, I had to wait an additional hour for my food, bringing the total wait time to over 85 minutes. Despite being inside the restaurant and noticing that it was not particularly busy, the staff prioritized online orders over in-store customers. During this extended wait, no one checked on me or offered any form of compensation, such as a free drink or a refund for the excessive delay.
When I finally received my order, it was not prepared as requested. The wings were neither all flats nor extra crispy, and I did not receive the ranch dressing I had paid for. I had to return to the counter to request the missing item, further adding to my frustration.
I spoke with the assistant manager, Anthony, about the delay and issues with my order. He provided an excuse, claiming the system had crashed, which he alleged caused my order to be lost. This explanation was unsatisfactory, especially since I had spoken to him earlier when placing my order.
My experience at Wingstop on this occasion was extremely unsatisfactory. The service was poor, with no attempts made to mitigate the extended wait time or the incorrect order. The lack of accountability and concern from the staff, especially the assistant manager, was particularly disappointing.
Recommendations
For Wingstop to improve customer satisfaction, I recommend the following:
1. **Improve Order Management**: Ensure that in-store orders are given the same priority as online orders to reduce wait times.
2. **Staff Training**: Train staff to check on waiting customers regularly and offer compensation for delays.
3. **Quality Control**: Double-check orders before handing them to customers to ensure all special requests are met.
4. **System Reliability**: Address technical issues promptly and provide transparent communication to customers when such issues occur.
5. **Customer Service**: Empower staff to offer refunds or complimentary items when service fails to meet expected standards.
I hope Wingstop takes this feedback seriously to prevent similar experiences for other customers in the future.
Well bad news no more bread for combos or any meal ???? so sad but wings still good customer service very friendly fast service cashier was great firts time here I’ll be back here for sure very close from the freeways and streets fine in tables is open good
Being placed on hold to put an order in. Mind you I’m sitting in my car to place this order and when I go inside to ask how long I will be on hold I’m lied to and told that he was helping customers but I’m sitting in the car watching him do as he pleases instead on helping a customer. horrible customer service !!!!!
What a disappointment....the food is getting worse. The chicken was cooked all the way, it was simple even with flavors, the Bleu cheese was not great, fries were okay. Reasonable prices but not good anymore.
This are the hardest working teens I have ever seen , I love their work ethic and great customer service . Thank you guys !
We order the same thing regularly and the seasoning on the Louisiana rub is also hit and miss. This time I think they totally forgot the seasoning. Spent $70 and they were just plain. Totally unacceptable. Need consistency please!
This is the third time I’ve stopped by here and Manager “Renee” told me that my order would be 55mins to a hr There’s no other customers in the store. But reading a text message off his personal phone of a order personal order someone texted him to one of the helpers. Very poor customer service. I wish Corporate would look at cameras between 2:45pm -3:04pm. Only customer in store (green shirt). Only reason I put a star is because it wouldn’t let me move forward and the AC was on….
10/10 do not recommend. Horrible service. Also don’t order online, they’ll eat half your food on the way and won’t reimburse you.
Quick Facts About Wingstop
Today
Opening Hours
| Monday | 10:45 AM - 12:00 AM |
|---|---|
| Tuesday | 10:45 AM - 12:00 AM |
| Wednesday | 10:45 AM - 12:00 AM |
| Thursday | 10:45 AM - 12:00 AM |
| Friday | 10:45 AM - 12:00 AM |
| Saturday | 10:45 AM - 12:00 AM |
| Sunday | 10:45 AM - 12:00 AM |
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