Wingstop Restaurants Inc. Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Planning
Payments
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Credit cards
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Debit cards
Children
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Good for kids
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Went waited 1hr crew member cooking my wings“gotta use bathroom” returns WITHOUT WASHING HANDS, gets mad when I tell him to, owners son DIDNT WANT TO GIVE ME MY RECEIPT OR HAVE EMPLOYEE WASH HANDS I WANT MY REFUND!!! Everything I got was BELOW SERVING TEMPERATURE AND NOT SAFE TO EAT!!!
I placed an online order through the "Delivery" tab on the Wingstop website. An hour later I receive a text that my order had been "Canceled". I called the local store in Acworth, Ga and was told to call Doordash. When I explained I didn't order through Doordash, I ordered through Wingstop, I was told by the "District Manager" to "Shut up". When I demanded his name he refused to give it to me and hung up on me! I was left with no food for my family and the worst experience ever. Avoid this company at all cost!
Recently went to this establishment and got a food virus/ Ecoli me an my daughter was extremely sick I called the store to get a refund and they offered me 15% off when i asked for a full refund due to the sickness! We were throwing up ???? with a bad case of diarrhea I spoke with a hispanic manager and no one has offered to refund my funds! THE BBB has been contacted and so has corporate and yes i still have my receipt ive contacted customer support an corporate numerous times & nothing had been done!
In search of amazing, great chicken wings, amazing flavor, with great customer service all I could find is utter unorganized horribly ran, poorly executed Simi Valley location/s. Never checked their reviews until after I experienced multiple and or epic failures in what they do at the locations in my town. Based on the repetitive failures I sense this company as a whole is lost, and yet I see they're publicly traded, wow. So besides failing to execute a fair and or timely handling of orders both in person as well as with telephone orders where they quote the time to wait is about 15-20 minutes and you drive to their store for the order 20 minutes later to only have to wait until almost 1 hour from the time you placed the telephone order was absolutely shocking, thank god I was in a calm mode at the store after experiencing such failure, keep in mind prior visit/s there was ridiculously long and or inaccurate wait times as well. Oh, and the only reason I go to them since many failure/s is because of a family member, who obviously is just receiving the meal, by daddash sort of speaking. There's more to their epic failures...so the staff doesn't review and check the orders with the person who is going to eat the order to confirm that they got everything you paid and ordered, well I learned this out the hard way with getting home some couple miles away and finding that they never gave me an item, one time is was the fries...another time it was the side order of carrots, of which they failed to give me my paid for side of carrots on more than one order. It continues, so one of my orders is chicken strips, well they managed to pour about a half of a cup of sauce on them and into the to go packaging, only forming a pool of this sauce causing the strips to be completely soggy and absolutely horrible. After the 2nd Epic failure by this company at their Simi Valley store, I was thinking of sharing my experience with Google, upon looking up their location it was then that I realized they have and continue to fail at this location, and I read the numerous complaints, now one would think that the Company would witness and take affirmative action to turn their business around, but based on the dates of the postings obviously they have not, this made me aware that there's people who do not care at the ownership and or management levels, perhaps even the Corporate Level? As an Operations owner and or Director/manager in a servicing industry for decades I was astonished with such lack of running the business. Back to the stories, so when one of their failures with not putting my fries in the bag, I drove a couple miles to the house to sit down with family for diner only to have to drive all the way back to them to have their staff take a like they could careless that they shorted my order and that I drove a couple miles each way to return to their store for something I paid for. You would think they could have at least appeared sincere and or apologetic for such epic failure...not this location. Since my family member likes your wings, I sought if they have some coupon for my/our inconvenience of which most people wouldn't drive all the way home and back for missing fries (keep in mind this is like the 3rd time they shorted me an item from previous visits) though I was not walking away from obtaining the missing item this time. The staff knew nothing to offer and or do for their failure. So instead of posting on Google reviews for that location I provided feedback to your company via your website, and the handling if you call it that by that, was almost as horrible and or not concerned or caring at all, offered a $5.00 for such failure, of which the money meant nothing to me, and it was actually more of an insult and or another confirmation of such horribly ran and or handled business. To this date I laugh at their meaningless handling and or reply of which was pretty much none at all, and or meaningless and or without true care and or concern. Maybe this long review might reach the top, the one who has the vision.
9-21-24 Wingstop located at 5515 Normandy Blvd, Jacksonville, FL 32205 This location was horrible!! The cashier told me upfront my order will take 15-20 minutes. 20 minutes passed. I asked was my order ready. Cashier said waiting on fries. It doesn't take fries long to cook!! I waited another 10 minutes for some cat durn fries. I had to ask again about my order!! Some soft talking, hard to hear, sissy sounding man named Kye was horrible. He asked was I Q and I said yes in disgust!! The man talk so low it's ridiculous. The best hearing in the world still wouldn't hear Kye. Kye shouldn't call out orders to people!!!! And the restaurant needs to do better in getting people's orders done In a timely manner. Cashier said my order is 20 minutes but I was waiting for over 30 minutes. That's ridiculous!! I don't even wait that long for my food at a sit-in restaurant!!! Pathetic and ridiculous!!!!
Paid for a group pack about 60$, they have a promo for free delivery that start 09/05, I thought great deal ordered, and Nothing came, but the killer is they still haven’t gave my 60$ back. Wingstop 376 fm 1960 I would appreciate if you can return my $$ to my card, bc thats TERRIBLE, HORRIBLE, TRIFLING fire the MANAGER customer service wingstop STOP PLAYING WITH ME!
*STAY AWAY! HORRIBLE MANAGEMENT AND NO WORKING SODA MACHINES, OVERCOOKED WINGS NORTHLAKE TEXAS LOCATION*
we ordered online through DoorDash to be picked up by us not a dasher. I went inside, and sat down and was not helped at all. I had to stand up and wave someone down to help me. The man that helped me was sitting at a dining table with a laptop and a cell phone and was clearly on a personal call. He then got up to help me, and said my order was not there and he actually never received it (he looked on the shelf of the finished orders). He then when back to his table and continued with his personal phone call while I waited there for nothing. A cook from the back had to come to the front and look at the finished orders, and low and behold, it was there the whole time! The soda station was broken AGAIN (I order from this location monthly and the soda machine is ALWAYS BROKEN). I addressed this with the man in the front, and his excuse was that the machine is contracted, and basically for me to just “deal” with the fact that I paid for drinks and didn’t get any. I then said I was going to contact corporate and he said, “I am the GM, it doesn’t matter, nothing will happen to me!”
I could not BELIEVE management would say that, completely horrible customer service.
I didn’t get his name but he is very tall with dreadlocks and is very rude to customers and unprofessional.
I normally do not post, but this I will! I file a complaint to Wingstop to let them know, of a BAD experience at 6044 FM3009 Ste 280, Schertz, TX 78154, with one of their employees and sent in pictures and my $50 receipt. Wingstop responded with a "$5 gift card and we are so sorry you had that experience"! And to be trustfully I was NOT expecting anything from Wingstop but for them to talk to their employee letting them know they cannot be rude to customers because it's a reflection on the company!!! They don't have to worry about me becuase.....I WILL NEVER EAT AGAIN AT WINGSTOP! The quality of your wings and customer service has gone down!
Quick Facts About Wingstop Restaurants Inc.
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
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| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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